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so my free spins landed, then vanished the next morning before i had used them, and chat said they had a 12 hour window on them which the email definitely did not mention.

Liam clearly knew the system, i will give him that, but he could not tell me why the wagering counter had reset overnight, only that it happens sometimes and that i should just carry on playing.

ran the numbers on my last four payouts while the dinner was in, average five and a half days against the two the cashier page promises, and not one email in between them.

the offer says instant credit.

mine took eleven hours and a chat message to appear, by which point the qualifying game i wanted had dropped out of the window.

£25 bonus, four messages, nobody explained it.

Aisha logged it on the tuesday and said someone would come back within 24 hours... nothing came, and the chat i opened on the thursday had no record of the tuesday conversation or the cashout at all.

chat closed itself while i was still typing out the second half of my question about the pending cashout, and when i reopened it the whole conversation had gone from the panel

the session timer counts from login rather than from the last spin, so it says 3 hours when the tab has actually sat untouched for most of it. that is not a spend control, it is a clock.

the app and the browser hold different session states, so being logged into both means the balance in one goes stale without saying so. found that out with a £40 deposit that showed in the app and not on the laptop.

the site status page has said all systems operational through every outage i have hit, including the forty minutes it was completely down on a sunday. i screenshot it now, because nothing else records that the slots went.

right so i had about forty games in favourites, opened the app on the tuesday and it was down to nine, no explanation, and the nine left are ones i barely touch. support said clear the cache.

wanted one specific slot, typed the name, nothing.
tried the A to Z, not there.
tried the provider filter, not there either...
then found it in the search two days later under a slightly different spelling

a week for £75. the line from chat is that bank transfers take three to five working days, which would be fine if the cashout had actually left pending before the fourth day of it.

Adam said allow 72 hours. that was 72 hours ago. he repeated the same line while i was stood waiting for the kettle this morning, and the £85 cashout has not moved from that place at all since.

i thought a deposit limit was a limit.
it turns out it caps what you can put in, not what you can play with, so bonus money and cancelled withdrawals both sit outside it. that took me 2 months and a £70 evening to work out.

emailed on the monday about a voided bonus. no reply. emailed again on the thursday. still nothing on the friday, and the account page shows no record of either message going in

the slot itself runs fine on the phone until the autoplay hits a feature, then it drops out to the lobby and you have to load back in... the round resolves eventually but you do not see it happen.

the whole thing needs a refresh to show anything current. the balance, the pending withdrawal, the bonus progress, none of them update on their own, so you sit reloading a page like it is 2004 and hoping the numbers move

they took the £30 deposit instantly and then held a £110 payout for five days over what they call a routine check, which apparently does not need explaining to the account holder

the live tables on the app are cropped so you cannot see the whole layout without pinching around, and the bet buttons overlap the dealer window on my old Samsung! the browser version is fine.

The humour, commitment and hard work of Jamie and his staff which helped contribute to the success of the evening with around 200 16 year olds at their Year 11 Prom.