Full Metal Industries Anmeldelser 6

We ordered a rig from FMI 5 weeks ago, this is the first time we have dealt with them and it has been a complete disappointment.

5 weeks ago we were told it would take 4 weeks for delivery and that they would contact us if there were any delays. 4 weeks have come and gone and they aren't answering calls or emails with their main number constantly engaged.

It would be great if someone could advise on what the best way to contact them would be or how we could get a refund on the deposit we paid.

I ordered flooring from these guys and was delivered but incorrectl colour 😡. Told me that it will be replaced with the correct flooring at no extra cost.

However here are the issues

1. No confirmed delivery date for install dates slipped from the original

2. No confirmed delivery of my Astro turf which apparently was only a few days delivery

3. No glue delivered although have said it will arrive with the non confirmed delivery date of my floor

4. Install date. No date given

I have rang and rang. Sent emails, WhatsApp messages and notihing not a dam response

Very helpful when wanting to order but then fails from there. I’m near to exploding, this is the busiest time of the year with leas up to Christmas and it’s costing me £1000s I’m lost revenue as I can only use part of my floor so have limited space to take new clients on

In April 2018 I made an order for roughly 5000€ including a bunch of stuff. Everything was prepaid and promised to be shipped so that I had for my reopening of the gym in June. Well that did not happen. Nearly 6 weeks later I got some of the stuff and they "were sorry".

However, to this date 5th of November I am still waiting for my lifting platform. It has now been "on its way" several times since June but still nothing. When trying to get a hold of them they do not respond, and the few times they do respond they come up with new lies.

They appear to be serious and kind but all they want is your money. They are always so sorry for the inconvenience but that is just a cover up.

Do not order from FMI!! These guys are full of bullcrap..

Never again!

Worst customer service and business I've dealt with.

We placed an order with FMI for £12000 worth of equipment and installation in July. After an installation date was advised for sept, we received less than half of the order. (majority of the equipment we did receive was not correct models)

Since then, after repeated emails and phone calls we have received no responses. We're still missing 2 benches, a treadmill and cable machine. I have asked for a refund on this equipment and have just been ignored.

We have had to acquire the missing kit from additional suppliers at great expense and inconvenience to us.

Chris

Align Fitness

Do not buy equipment from these guys. My rack ordered on April 24th still not delivered today (October 16). Now in transit?? (October 23). Will update if it does arrive. They ignore emails and calls and then just lie when they do respond.

I bought a power rack from FMI. I am very impressed by the quality, craftsmanship and the price. The life time guarantee is no problem if you see how well made and heavy duty the rack is made.

During the building process i was well informed. we serval contacts and on the website there was always Pete for a prompt answer regarding any kind of question you may have.

I will buy again from this company, as a matter of fact, i ordered a pair of lever arms for the power rack.