Dear Dr Yusuf
Dear Dr Yusuf,
We would like to express our thanks and gratitude for your utmost professionalism, skill and kindness in preparing my son's treatment plan and with his wisdom teeth extraction.
You came very highly recommended by Dr George as the surgeon to treat my son as his case was quite a difficult and complicated case especially as one of his lower wisdom teeth was almost touching a nerve from the CT Scan. As we were only visiting London for a month or so for his UK university interviews, we had sent you some details of my son's issues with his teeth beforehand and you were so nice and spent your precious time to review the options and came up with a plan that could fit into our schedule and provide the best outcome. We are so lucky to be able to book the appointments after the Christmas break as you are so popular and usually patients need to wait at least a few months to be able to make a booking.
We found out that his wisdom teeth had grown in the wrong direction (not vertical) and were impacting other teeth nearby and so it was best to take out the problem wisdom teeth as soon as possible. Especially, as food might get stuck at the back of his wisdom teeth and cause decay which could cause inflammation and infection to the roots and nerves leading to severe pain and requiring emergency treatment.
During our preliminary meeting you very kindly explained the whole process and procedure for the extraction of my son’s 3 wisdom teeth (2 lower, 1 upper), going through all the pros and cons of Intravenous Sedation and calmed our fears by explaining the whole procedure in minute detail and reassuring my son by answering any questions he had, paying particular attention to his feelings and concerns.
Having experienced the workmanship and attention to detail of other surgeons previously, I can now know and appreciate the difference in care and attention that is provided. There can be a huge contrast when you encounter two different surgeons; one is greedy for money and ignore the client's long-term benefit. The other is willing to sacrifice his monetary benefit and just wants to act for the best interest for his patient although he might earn less and need to work much longer, but this is good for their patient.
We can honestly say that you are working for the best interests of the patient and the operation went without a hitch and even though it took much longer than anticipated due to the complexity of the procedure, you and your team performed magnificently and worked tirelessly to ensure the job was completed successfully to your satisfaction.
All we can say is that the post-operation recovery for my son speaks volumes for your professionalism, skills, knowledge and experience; we had stocked up on Ibuprofen, paracetamol and ice-packs expecting many weeks of pain and swelling to contend with. To our total surprise, our son was hardly in any pain and only required Ibuprofen once before bedtime and only required ice-packs occasionally during the first few days. We had a follow-up check up with you after five days as we were travelling overseas and you confirmed everything was normal and healing well. A week later, my son could eat most things and was almost back to normal but wisely still avoided hard, crunchy and chewy foods.
I would highly recommend you without hesitation to anyone who wants a good surgeon, as you are excellent and you are by far and away the best surgeon that has ever worked on our family’s teeth.
Thank you once again for all your help and expertise and I hope my son can emulate you in his chosen career and profession in the future.
Best regards, Miranda
