We've had a fantastic experience with Fruidel. Their customer service team is incredibly helpful. My Account Manager Javid, always replies to any questions I have, he is very supportive. The delivery... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Excellent service from Fruidel for our office - keeping our employees happy with a great selection of fruit. Milk delivery also really useful. Javid is a great account manager ensuring everything is... Se mere
Virksomheden har svaret
I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... Se mere
Virksomheden har svaret
We’ve been using Fruidel for around three months now, and the service has been brilliant from the start. Each week we receive fresh fruit with a great variety, which has been a really nice additio... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Kontaktoplysninger
Fruidel House, City Works Business Park, M11 2NB, Manchester, Storbritannien
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,6
Fremragende
313 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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We've had a fantastic experience with…
We've had a fantastic experience with Fruidel. Their customer service team is incredibly helpful. My Account Manager Javid, always replies to any questions I have, he is very supportive. The delivery is always prompt and reliable. The whole process is completely hassle-free. Highly recommend!
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you Nahida, we really appreciate the wonderful feedback. We’re delighted to hear you’ve had such a positive experience with Fruidel and that the service has been smooth and hassle-free from the start.
Javid will be especially pleased to hear your kind comments. He always aims to be responsive, supportive, and available whenever customers need assistance.
Thanks again for the recommendation and for choosing Fruidel.
Gareth in the office of Fuidel is my…
Gareth in the office of Fuidel is my contact and always helps resolves my queries and requests with no issues and is always happy to help.
15. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you Kathy, we really appreciate the kind feedback. We’re so pleased to hear Gareth has been able to help with your queries and requests and that you’ve found him supportive and easy to work with.
We’ll be sure to pass your comments on to him - it’ll mean a lot to the team.
Don't listen customer
Don't listen customer, don't read emails properly, left customer without delivery for whole week and don't try to sort out own mistakes.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hi Aisma, we’re sorry to hear you’ve been left disappointed by your experience with us. We understand how frustrating it must have been to be without a delivery for the week, especially if you felt your concerns were not properly understood or resolved.
This is certainly not the level of service we aim to provide, and we appreciate you taking the time to share your feedback. Your comments have been passed on internally so the issues raised can be reviewed properly with the relevant teams.
If you would like to discuss this further, please contact us at hello@fruidel.com or call 0330 202 1200 and we’ll be happy to look into this for you.
The Great Banana Mystery of 2026
Thank you to Gareth for resolving the issue and keeping us entertained with The Great Banana Mystery of 2026. From the customer of the week :)
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Joanna, thank you for the lovely feedback! We’re really pleased Gareth was able to get everything resolved for you.
We’ll make sure your “customer of the week” title is passed on to him as well- it definitely gave the team a smile.
Highly recommend - great team to work with
Great experience overall. The team has been very accommodating and easy to work with. Communication has been excellent throughout - they are very responsive and quick to assist with any queries.
A special thank you to Gareth, who has been particularly helpful and supportive.
Highly recommend
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you Magda, we really appreciate the wonderful feedback. We’re so pleased to hear you’ve had such a positive experience with the team and that the communication and support throughout have met your expectations.
Gareth will be especially happy to hear your kind words. He always works hard to make sure customers feel supported and looked after.
Thanks again for the recommendation and for choosing Fruidel.
Great Service from Gareth
Great Service from Gareth on the Accounts Team at Fruidel
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hi Licha, thank you for the great feedback. We’re really pleased to hear you’ve had a positive experience with Gareth and the Accounts Team.
We’ll be sure to pass your kind comments on to him. It’ll mean a lot to the team.
Fantastic customer service
Fantastic customer service, and great support throughout the whole process of getting fruit and milk deliveries set up in the first place. Particularly the services of Javid, he's been awesome. Highly recommend.
- Tom
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Tom, thank you for the fantastic feedback. We’re delighted to hear the setup process for your fruit and milk deliveries went smoothly and that you felt well supported throughout.
Javid will really appreciate the special mention. He always goes the extra mile to make sure everything is taken care of properly from day one.
Thanks again for the recommendation and for choosing Fruidel.
Speedy & Professional
My request was dealt with and responded to extremely quickly, very professional and easy to organise. Javid Alimi is a pleasure to deal with and always responds quickly to my queries or questions.
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you Sarah, we really appreciate the lovely feedback. We’re so pleased to hear everything was handled quickly and professionally, and that the process was easy to organise from your side.
Javid will be especially happy to hear your kind comments. He always aims to be responsive, supportive, and easy to work with, so it’s great to know that’s been reflected in your experience.
Excellent service from Fruidel for our…
Excellent service from Fruidel for our office - keeping our employees happy with a great selection of fruit. Milk delivery also really useful.
Javid is a great account manager ensuring everything is working as it should and any issues resolved quickly (not that there have been any yet).
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Sam, thank you for the fantastic feedback. We’re really pleased to hear the fruit deliveries have been a hit with your team, and that the milk delivery service has been useful as well.
Javid will really appreciate the kind words. He always makes it a priority to ensure everything runs smoothly and that customers feel fully supported.
We truly appreciate your support and look forward to continuing to deliver for your office.
Good quality fruit and great customer…
Good quality fruit and great customer service!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you Emma, we really appreciate the kind feedback. We’re so pleased to hear you’ve been happy with both the quality of the fruit and the customer service.
Thanks again for your support - it means a lot to the team.
Fruidel is great
Fruidel is great! always such lovely staff who are super accomodating. Javid is a pleasure to comms with - always super responsive and on it!
25. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hi Imogen, thank you for the lovely feedback. We’re so pleased to hear you’ve had such a positive experience with the team. Javid will really appreciate the mention- he always works hard to be responsive, helpful, and easy to work with.
We truly appreciate your support and look forward to continuing to deliver for you.
We’ve been using Fruidel for around…
We’ve been using Fruidel for around three months now, and the service has been brilliant from the start. Each week we receive fresh fruit with a great variety, which has been a really nice addition for the team.
The customer service has also been excellent – always helpful, responsive, and easy to deal with. In particular, I’ve worked with Javid, who has been fantastic throughout – friendly, professional, and always willing to help.
I’d highly recommend Fruidel to anyone looking for a reliable and high-quality fruit delivery service.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Charlene, thank you so much for the wonderful feedback. We’re delighted to hear the service has been such a positive experience for your team over the past few months, and that the fresh fruit variety has been well received each week.
It’s also great to hear such kind comments about our customer service. Javid will be especially pleased to know he’s made such a strong impression with his support and professionalism.
We really appreciate the recommendation and look forward to continuing to deliver for you and your team.
Both the fruit and customer service is…
Both the fruit and customer service is amazing! Especially Javid.
18. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you for the lovely feedback. We’re delighted to hear you’ve been happy with both the fruit and the customer service. Javid will really appreciate the special mention - he always goes above and beyond to look after our customers.
We truly appreciate your support.
Besvarelse fra Fruidel
Hi Radostina, thank you for the lovely feedback. Really appreciate your kind words
Very Thorough
My experience has been so smooth and easy so far, they're very thorough and everyone I've spoken to has been lovely. Gareth, our account manager, is always making sure at each turn in our experience that everything's been handled properly and we're happy with our experience.
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you for the fantastic feedback. We’re so pleased to hear your experience has been smooth and easy from the start. It’s great to know the team has made such a positive impression, and Gareth will be especially happy to hear your kind words.
We really appreciate your support and look forward to continuing to provide the level of service you expect from us.
We engaged Fruidel last year as we were…
We engaged Fruidel last year as we were considering changing our existing fruit supplier. Initially, we received a sample basket which was very good quality and well received by staff.
After some discussion, we agreed to a one-month trial period for January only, with the understanding that this would allow us to assess the service before committing further.
However, issues began almost immediately. We received an invoice before the first delivery had even arrived, and it was only at that point that we were informed that payment was required a month in advance. This had not been clearly communicated to us beforehand. Despite explaining that I was dealing with the payment query, multiple invoices continued to be issued.
Unfortunately, the quality of the fruit supplied during the trial did not match the initial sample. Over the weeks, the standard declined. For example, we received very green, heavily bruised bananas, dry clementines, and some fruit that was already spoiled upon arrival.
At the end of the trial period, I informed the company that we would not be continuing, as per the original one-month agreement. I was then told that a notice period applied and that additional payments would be required. This was not my understanding of the arrangement, and despite referring to previous correspondence, the matter became disputed.
Overall, this experience has been disappointing and unnecessarily stressful. Based on our experience, I would advise other organisations to ensure all terms — particularly payment structure and notice periods — are clearly documented in writing before proceeding.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Khan, thank you for taking the time to share such detailed feedback regarding your experience with us. We’re genuinely sorry to hear that the service you received during your trial period did not meet expectations, particularly after the positive first impression from the sample basket.
We understand your frustrations around the communication of payment terms, invoicing, fruit quality, and the confusion surrounding the notice period. It’s especially disappointing to hear that the quality of the deliveries did not remain consistent throughout the trial, as this is something we take very seriously.
Your comments have been shared internally with the relevant teams so we can review both the service issues raised and how expectations were communicated throughout the process. We appreciate your honest feedback and the time you took to outline your experience.
Efficient and friendly delivery
Efficient and friendly delivery, good customer service. Javed is very helpful and attentive and goes the extra mile to ensure a positive experience.
Overall, a reliable and pleasant service that we are very happy with!
11. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Thank you for the lovely feedback. We’re so pleased to hear you’ve had a positive experience with both our service and deliveries. Javed will be especially happy to hear your comments — he always works hard to make sure customers are well looked after.
We really appreciate your support and look forward to continuing to deliver for you.
Avoid at all costs!!
If I could give no stars I would! Didn't clarify start date or delivery times and signed me up automatically. When I tried to cancel, they charged me an early cancellation fee. Avoid at all costs!!
9. marts 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hi Marie, we’re sorry to hear you’ve been left feeling this way. We always aim to be transparent around delivery schedules, account setup, and cancellation terms, so it’s disappointing to hear this wasn’t clear during your experience with us.
We’d really appreciate the opportunity to look into this properly and review the communication you received. Please feel free to contact our team at hello@fruidel.com or on 0330 202 1200 and we’ll be happy to discuss this further with you.
Attractive Trial, Poor Execution and Service
Came into our HQ with a sample basket which looked excellent, we moved from our other supplier to Fruidel with high expectations as promised. On both occasions that we used fruidel the fruit was moldy, poor quality, some of our sites had been missed off continously. Poor Communication and customer service from Staff.Following a intial issue call and corrective actions we experienced the same issues with the following delievery.
24. februar 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello Sophie, thank you for taking the time to share your feedback. We’re really disappointed to hear that your experience didn’t match the expectations set from the beginning. Issues with fruit quality, missed deliveries, and poor communication are not the standard we aim to provide, especially after corrective actions had already been discussed following the initial problems.
We completely understand your frustration, particularly after giving us a second opportunity to put things right. Your comments have been shared internally with the relevant teams so we can review what went wrong across both service and communication. Thank you again for your honest feedback.
Dealt with Gareth Davies
Dealt with Gareth Davies, responsive to emails although sometimes have to chase for a response, but general very prompt in replying back.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Fruidel
Hello, thanks for the feedback — really appreciate you taking the time to share it. We will pass this on to Gareth as well. Glad to hear the responses were generally prompt, and noted on the occasional chase — always useful for us to keep improving.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.