FRONTGATE Anmeldelser 

Constantly changing delivery dates. No way to change date online so you have to wait on hold for someone for atleast 45 minutes. Never ever again will I buy from them.

This sucks! My credit card was charged as soon as it left their warehouse, it was not in my yard! But, when I returned it and it was in one of their trucks I still had it on my credit card, paying 28% on my charge! I was told until it reaches their warehouse, two to three weeks, I will not get a refund! Never again!

One star, and only because zero is not an option.

I placed one order in early July: a wreath, a wreath hanger, and a doormat. All three showed in stock with delivery estimated before July 31.

The wreath came on time. The hanger showed up weeks late with no shipping notification at all. The doormat never generated a single update. By late August I gave up waiting and tried to call, and the recording quoted a wait of more than two hours. I used chat instead, where the agent admitted she had no idea when the doormat would ship. I cancelled it on the spot and bought one elsewhere. I never got a cancellation confirmation, or any email at all.

A month after that cancellation, the doormat arrived anyway. No shipping notice. The same week, I received a shipping notice for the hanger I had already had for six weeks. And now there are pending charges on my card for the cancelled doormat plus a second wreath hanger I never ordered in the first place.

I tried to call again, got the same multi-hour wait, and went back to chat. That agent was rude and told me I would have to return both items myself before getting my money back. So Frontgate's plan is that I spend my afternoon fixing their inventory and billing failures for free.

No. I have the chat transcripts and I am disputing the charges with my credit card company.

If you are considering ordering here, understand what you may be signing up for: no shipping visibility, cancellations that do not take, phantom charges, and hours on hold if you want to talk to a human. Buyer beware.

I ordered the Maylee rug and it was delivered in July. On that day I initiated the return. I was told their shipipng compnay would contact me to schedule a time to pick it up and then my refund would be issued.

The shipping company has never contacted me and it is now September. I have called at least 4 or 5 times and have been told that they will reach out to me. It never happens.

Excited to receive top rated towel set…however…

Started by trying to sign up for their email program to receive free shipping. Tried twice…never came. Chat support couldn’t help. Called…took nearly 20 minutes for someone to answer. Very friendly, but took nearly half hour to get order placed. Again, not phone support’s fault. Finally placed order with free shipping in next few days. Get an email this morning it will be over a month before towels ship. Has to be the worst CS experience. We’ll see how good the product is. Unlikely we will order from them again.

I ordered a pool float on 7/15. On 8/2 I checked on it and the date had change to 8/9. Again, No float by 8/15. The date changed again. When I checked on the 26th it said cancelled. I called customer service and he said I cancelled it on the 25th. This would not be possible as I was traveling all day on the 25th and I was not even thinking about the float. He reordered it and It was suppose to ship out yesterday. I looked today and it was cancelled again. I would have bought the float elsewhere on sale if I knew they were going to play games. I would not recommend company.

I should have read the reviews before purchasing online. I ordered a pool float on 7/31, and was told it would arrive by 8/7. When I did not receive it, I finally did an online "chat" with customer service on 8/15 and was told my item was on back order. However, I was never informed of this via text, email, or phone call, and they had all the information needed to contact me. I was informed the item would ship 8/25. I checked the status today, and it simply said "cancelled". I'll never know if the product was good quality or not, but I do know that this is not good customer service. Please save yourself the time and stress and order elsewhere.

I’ve never had such a negative experience trying to order from a company. I placed an order in the beginning of July, thinking I would have plenty of time to receive my Moms birthday gift in August. I received a Fraud Alert from my credit card regarding the purchase and immediately called Customer Support to advise them that my payment method may need to be re-run due to the fraud alert. The customer support agent advised that there my order was no affected and that my payment was processed. Cut to a few weeks later, my order is cancelled with no explanation. I called the customer support team again to ask why, and was told that my payment failed. So much for trying to call their customer support to warn them about the fraud alert and have it addressed before this issue. I placed a second order over the phone with customer support, and they advised me that the items had a new ship date of August 24th. It’ll be past my Moms birthday but it’s okay she will get her gift a little late, we placed a second order that I would be anticipating later in August. August 24th comes and my order is CANCELLED. I called customer support to ask why my order was cancelled, and he advised me that the items were sold out when they went to process my shipment (??) I asked him how that was possible, as the order was placed at the beginning of the month with a delayed ship date due to backorder, and he then said that maybe it actually isn’t out of stock, as he was able to locate the item at a different warehouse. So we place my 3rd order for these items, he guarantees my that they are in stock at this warehouse, and he advised me he would provide me with complimentary next-day delivery due to my experience so far. Then I get my email confirmation, which shows “Standard Shipping” and the complimentary overnight shipping was not applied. So I called back today, asking them to please apply the complimentary expedited shipping to my order, I was guaranteed delivery by tomorrow. This agent advised he would try his best to get in contact with the warehouse to upgrade my shipping but cannot guarantee that it will be upgraded. I asked the agent if he could please follow up with me via email to confirm the actions he was taking, and he advised that he is unable to provide me with an email follow up after our discussion. What kind of Customer Service is unable to send an email to their customer after a phone call??? I’m beyond shocked at how a company can be so inept at handling their customers. I won’t be surprised if my third order is cancelled again, because that’s just how this whole experience is going.

This is the worst company I've ever dealt with. Items sent a month late. Wanted me to pay for the return postage. Customer service is on a four day delay. Total nightmare. Never again.

If I could leave less than a one star rating, I would. The company was insistent that I had ordered something that I already received and that it was backordered. I called, waited for 45 minutes to talk to a rep., emailed photos and finally after several emails was told my order was canceled. Subsequently got a $440 charge on my AMEX and was told it was shipped. Never got it! So frustrating!
Turned it over to AMEX to deal with it.

I called customer service last week and was put on hold for over 30 minutes and no one answered--then it appears that they put you on hold even when the customer service department is closed. So, I emailed the customer service department last week about the order issue I am having. NO RESPONSE! Then I call the same number back this morning and again USELESS on hold!! I spent $4000 with this company and can't get anyone to answer the phone.

The issue is that we don't get postal delivery to homes in our town. Frontgate had UPS hand the order off to the USPS, which then returned the order to Frontgate. So, I can't get through to Frontgate to resolve the delivery issue.

Frontgate used to be a company from which we could expect high quality, reasonable shipping fees, and excellent customer service.
Just this past month, when we ordered four replacement bathroom rugs, we discovered that both the quality and the customer service have fallen noticeably. The quality of these bathroom rugs, even those without pulls, is poor compared to the older rugs, shipped several years ago. The rugs are less plush and the color differs from what is pictured on the site or in the catalog. Next, it was virtually impossible to get a reply from customer service regarding the damaged item without my needing to send multiple follow-up emails; most times, it took at least four days. I tried calling, but that was even worse; literally no answer despite a great deal of time on hold. In addition, once I did receive replies, they included multiple and CONFLICTING/INACCURATE information. The largest (30" x 50") rug arrived with multiple and significant pulls. Frontgate offered a $15 refund if we would keep it, a silly amount but which wasn't the point, regardless, as rather than return all four rugs, we decided to exchange the damaged one. Finally, to add insult to injury, Frontgate charged a shipping fee for the replacement 30" x 50" rug. This company is no longer either a high quality company or a trustworthy one, and certainly not worth its prices.

I am trying to replace umbrella canopies for umbrellas that are at a lake home we just bought. They are clearly marked Frontgate O’Bravia. I spoke to customer service and the CSR told me to email product services and see if they can help me and she also said if Frontgate doesn’t sell that type anymore, they could probably refer me to someone else. They did neither! These are large very expensive umbrellas and it appears Frontgate believes they will last forever. At least if you are going to discontinue expensive items, try to find someone else who can provide replacements. Beware if you buy expensive umbrella’s from them!

Purchased outdoor furniture - sectional sofa and 2 chairs. In typical Frontgate fashion the delivery time frame indicated with purchase was pushed back several times. They know if they provide the true delivery time frame when you are making your purchase you will not make the purchase. I finally had the delivery scheduled over a month after originally promised, and they arrived at a completely different time than the window we were provided which presented some challenges as we had to sign for the delivery. Then one of the chairs was missing the seat and back cushion. Delivery people said that was not part of my order and I would have to call Frontgate to order cushions!! I called Frontgate customer service , waited on hold for 22 minutes, spoke to a person who said they would have to send a request to the delivery company to have them search their dock to find the cushions because Frontgate sent them to the delivery company. That process takes at least 2 weeks and if they locate the cushions it may take another 2 weeks to have them delivered. I asked if there was any way Frontgate could expedite the delivery of replacement cushions to me so I dont have to wait for the delivery company . They told me they don’t have cushions - I need to order the whole chair and it is on back order until late September. I originally ordered my furniture in early May. Now I will be scheduling the return of $12,000 worth of outdoor furniture.
I highly recommend against purchasing anything from this company.

First the delivery was late. Then I wished it hadn't arrived at all when I got a bath sheet that weighs a ton and doesn't resemble in any way the elegant, user-friendly descriptions on the Frontgate site and in reviews like Wirecutter. Lastly, I tried to tell Frontgate about my frustrations and never heard back, so I'm venting the only place I can, here.

Delivery never showed and can’t get an update on furniture. Ordered over a month ago. Don’t bother.

I agree this company is a rip off. Items go on sale, but their shipping fees are calculated off the items full price. Who would be so naive to accept these terms for a shipping charge 'scam'??

Order a patio umbrella April 2, 2026 and today is June 4, 2026. It has been pushed back so many times and now they say it will be shipped on 6/15/2026. I really don't believe what they say any more. They have given me so many dates since April.

I purchased the Amelie Servers & Cake Stands on January 17, 2026. While the cake stand itself is beautiful aesthetically, the quality has been extremely disappointing.

I used the stand for the very first time this past weekend while entertaining guests, simply to hold fresh bagels. This morning, after removing the uneaten bagels, I discovered that the chrome-plated surface was already corroding and the chrome was actively flaking off the stand.

Not only is this unacceptable for a product at this price point, but it is also deeply concerning from a safety standpoint. Had I not noticed the deterioration, it is entirely possible that guests could have unknowingly consumed metal flakes from the plating. A food-serving product should never present a potential health hazard after a single, normal use.

This was not an inexpensive purchase, and I expected significantly better quality and durability from your company. At a minimum, I believe I should be fully reimbursed for this defective product. I also strongly urge your company to investigate this issue immediately and consider pulling this item from shelves before it potentially causes harm to another customer.

I look forward to your prompt response and resolution.

They send out these 20% coupons, which are a complete waste of time because the items on their site are already "discounted." So you key in the code they send, call customer service, but the results are the same--"Oh, that's already discounted, so you can't use the coupon we sent you." That's happened twice. It feels like bait-and-switch, sending coupons that bring you to their site but are utterly useless once you get there. Another example of a big company treating customers like crap because they can.