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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Customize your box! Pick and choose from our wide range of products and customize your order with fruits, vegetables, seafood, dairy and more!
Kontaktoplysninger
35 Berkeley Street, W1J5BF, London, Storbritannien
- +44 7459 517 992
- contact@fresh-cart.co.uk
- fresh-cart.co.uk
1,6
Dårlig
43 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Not the best quality.
Ordered and chose next day delivery. Got a veg box and some fruit. Was informed will receive a dispatch email prior to delivery. Delivery slot given between 9am and 9pm. Come 7pm, a shipping text / email came through and then the doorbell rang, the guy was on my doorstep when I received the text.
The box was small. I paid £55. They didn’t have the dragon fruit or the blood oranges so I was refunded £8 for those. Upon looking at the box, the quality and size of the fruit and veg was not worth the £40+ I paid. The raspberries and blackberries had white mould on them and the ones I salvaged tasted unpleasant so perhaps they too were gone off. The herbs received were not fresh and were wilted so had to throw them out. Apples were really small.
The positive things about this company is that you can chose a nominated delivery date and the customer service is good and accessible through various channels; telephone, email and live chat via the website.
Overall, weighing the pros and cons. I wouldn’t order from this company again as I would like more value for my money and better quality food.
UPDATE:
I have sent an email in action of the response from Fresh-Cart. In response to my review, I added one more star as I cannot fault their customer service. It is also apparent they value their customers.
8. maj 2020
Uopfordret anmeldelse
Besvarelse fra Fresh Cart
Hello!
Thank you for leaving a review. It is important for us to know what we did good, what we did wrong and objective feedback such as yours is extremely valuable.
Unfortunately, as we deliver on a day to day basis, we are directly dependant on the supplier availability for certain products, thus the reason for which we were unable to accommodate the dragon fruit and the blood oranges.
With regards to the raspberries and blackberries, we are very sorry to hear that. All our products are being delivered to us by the suppliers in the morning, and we inspect each product before shipping it out to customers. Please contact us at contact@fresh-cart.co.uk with your order number and we will refund you for those. We will also start working with a third supplier starting with tomorrow, looking to improve the quality of the products we deliver.
We would also like to get the chance to make it up to you and show that we've improved. We would like to give you a 20% discount for a future order. Hopefully, the next experience will be better and we could convert you into a regular customer!
Best wishes,
Fresh Cart.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.