Freesat Spares Anmeldelser 216

Great company ordered a hard drive as l decided to fit it myself and it was faulty, l messaged them they asked me to send the hard drive and my freesat box back to them, got an email stating that the hard drive was faulty and they apologised and they installed hard drive into my Freesat and returned it back to me with no dramas
Thank you

Exceptional service. Excellent advice
Did what was promised in the timescale promised.
Very good communication of pricing etc
Exceeded expectations

I was looking for a manual for my freesat recordable box. I was guided to your site and there it was and as a free download.. fantastic 👏

Great helpful staff, they really know their stuff! Arranged to collect and they helped direct me to their door. Followed their step by step fitting instructions which made the job so easy. Now able to record again! 😁

Solid a brand new appliance and received a used item

Quick response and repair three months ago. No problems since.

1st class service and prompt delivery

I was suprised when it did not load up when I pluged
the cables in and switched it on. You have to connect
it to the internet before it will move on.

Good service

First class approach to customers.

When the freesat box did not work properly they took it back and corrected the fault. Without complaining

You were good with your communications, really fast delivery and helpful with your answers to my questions

Sent a used product when I paid for brand new

My Arris Freesat PVR started playing up a few months ago after about 4 years. The drive finally failed to respond to the reboots and left me with solution options which all failed. I rang the Freesat Help line and spoke to a helpful guy who suggested I buy a replacement drive through “Freesat Spares”. It took time for them to come back to me, so I range Freesat’s helpline again to check I had the right details. The 2nd Freesat rep I spoke to was clearly furious I had heard about “Freesat Spares” from his colleague, and started asking for my details: But why should I spend £239 (without delivery) for a new box after only 4 years when a new drive would cost me only £43? So, I hung up on him.

I finally get through to a very helpful and knowledgeable guy at “Freesat Spares”. It’s a small private company which is not affiliated with Freesat. Their explanation was excellent. Firstly, he explained that if I removed the drive while the new one was in the post, I could at least watch the TV, but with no recorder functions of course. Arris’s box blocks the TV while a crashed drive is still installed! A few days later my new £43 drive arrived and I fitted it in 15 minutes. There is an easy-to-follow U-Tube video and the 2 tools are included with your pack. Really simple. Very nice people to deal with. Saved me about £200! And with luck, as the Seagate drive is better quality it should last longer than 4 years now.

Clearly, Freesat don’t want you to know their rubbish Toshiba disk drives will fail after 4 years – and they want you to replace you Arris box, because that makes them money selling expensive boxes. “Freesat Spares” were brilliant.