Free People Anmeldelser 

My jeans costs 88 pounds and it marked the price in euros too, 108 euros. When I was going to pay, the dataphone marked 108, and I paid. When I went out of the shop, I realized that I had paid 108 pounds, not 88, so I came in to the shop another time and said what had happened. Then the saleswoman take my jeans and walk with it dragging it over the floor of the shop. In a minute, she went back and return me the 20 pounds she had charge more money. She never apologize and I think that is not a right behaveour.

They don't make it at all clear that items are shipped from the US, and that the "5-8 business days" they promise count from the day of dispatch, not from when you place your order. So you'll likely be waiting at least two weeks for you order, which you won't be able to return without going through ridiculous shipping to America. Very shady to keep these details hidden until after you've paid.

I can’t believe the huge number of negative reviews on here for Free People as I have been buying items from them for over ten years now and have never had anything except good service. The clothes are expensive but they are usually different to anything I could buy elsewhere and delivery and returns have always been great - if the item is coming from the US then it can take over a week but I expect that and anything marked as “Quick Delivery” always arrives in a few days. Returns are always free as well which is unusual today. I mostly love the clothes as well so I would recommend this company.

After several unpleasant experiences with ordering from Free People online, I feel compelled to share my frustration. While the communication with their customer service team is polite, not once has the outcome of our conversations been honored or followed through. I’ve spent days on the phone, repeatedly calling for the same issues. Every representative promises that things will be resolved within two days, but nothing ever happens, and I’m still left waiting.

I’m deeply disappointed with Free People’s online customer service. I’m leaving a negative review in the hope that the marketing team will take notice and direct the message to the right department so improvements can be made. I want to emphasize that this review is solely about their online customer service.

They advertises free EU shipping, then dumps unexpected customs fees on you. Their customer service gaslights you, insisting you didn’t choose a “duties paid” option that NEVER EXISTED!
After paying customs, I received the wrong sandals. No accountability, no solution — just copy-paste apologies.
Shameful service. I feel sorry for anyone forced to defend this company’s mess daily. Avoid at all costs.

Just thought I would add my review as I panicked on seeing other reviews. I have ordered from them multiple times, mostly coming from USA. Every time, including an order I received yesterday, the delivery had arrived on time and in perfect condition. The tracking is a bit slow in the States but then it gets handed over to DHL and arrives within a day or so. I have never had to return anything so I can’t comment on that aspect but for everything else it was great.

Appalling customer service. An expensive order has gone missing and they refuse to have it investigated. Have shopped with them for years but never again after this incident. Avoid!

My £98 skirt disintegrated at the seam in the first (hand) wash !!! Spoke to the help line and they said unlucky basically - will never be buying from free people again.

One to avoid.

Initial order took four weeks to arrive. FP did not notify until after purchase that the item was, in fact, coming from the US.

Subsequently I returned the item for a refund. It was received by FP within one day of posting. However they then inexplicably allow themselves up to a further one month to make repayment, where the legal limit is 14 days. Even after the one month has expired, I'm now being told that an "investigation" is necessary with another internal team which will take another 3 days.

A totally frustrating and deeply annoying experience. I will tell everyone I know never to buy from FP.

Would give 0 stars if I could. I ordered two items on an international order. Be aware they do not tell you how to do returns on international orders on their website. This is because you will have to arrange the return using a tracked service. There is no return authorization or return form. You are told to just print your order confirmation and then "re-contact them when the return is received". They will also not provide you with a record of your chat with them, saying it is "saved on their side".

Purchased an expensive crochet type v neck jumper £160. First time of wearing it started to unravel around the neckline.
Going by all the reviews I've just read about the Company I won t bother returning, too much stress but will certainly NOT purchase anything else.
It was the Portland v neck jumper.

I had to stitch it to avoid the whole jumper unraveling

Clothes look very beautiful on the website. They have nice designs and range of colors. HOWEVER, the quality is down there with Primark and Shein if not worse. Clothes pill immediately and fall apart pretty quick. At their price point I am shocked this company still operates.

Maybe I should have checked the reviews prior to buying anything form FP.
They need full 28 days to investigate LMAO
Parcel arrived at the warehouse but lazy bums can't be bothered to process the return. Not customer's problem how short of staff you are and WHY actually you need such a long time for a return to be processed,it's unseen anywhere else. They hold my money so it's Clearpay as FP don't report the return. This company is a joke.

1 star is actually quite generous. Deserves absolute 0. I order Sammy reversible jacket recently. It was too large so returned it in exchange for smaller size. Online tracked record showed it had been delivered. So in good faith, I chucked away postage receipt. There was no acknowledgment from them that they’d received the returned product, no exchange and no refund. Reached out to customer team. Customer service was least helpful and is the worst I’ve seen. They kept insisting on a physical copy of postage receipt, despite online proof of Royal Mail tracked return and date it’d been delivered back to them. Due to the incompetency on their part on processing returns, I’m now left without a refund of £223.
Please save your hard earned money and DO NOT purchase from them. You have been warned.

Free People gave a £ 50 voucher for a purchase over £ 175. The article ordered with the voucher was never sent. Complaint led to another voucher ‘because of good will’. Same story, article never sent. What a fraud.
Fraud People

Didn’t refund me for a return- made return in December of a dress I had bought in the sale. No refund arrived and they’ve refused this despite me opening a dispute with my bank. Avoid, awful customer service.

I’ve ordered send it back but did not receive my money waiting for months now and still nothing
This is Outrageous.
Get the feeling they laughing and just irritate me it’s bin months now.
And no compensation nothing just a 15€ voucher bad company!
They are not helping the customers just say they are helping but they are not.

My wife ordered an expensive coat from them, best part of £500.

Their delivery company left it on our doorstep while we were out in full view of the street, that’s right, a £500 coat in full view of the street.

Before we got back a passerby helped themselves to it as it wasn’t there when we got back. That does actually assume that it was actually left there.

Have called them twice now, the first time I had to call as my wife was too upset to call.

Free People have told us it’s not their problem as they delivered it to the address albeit it was left on the public street and was never received by my wife. They are also threatening to send the Police round.

Almost all companies selling things of value will instruct their delivery company not to leave items of value in public places, some even require you to give the delivery person a code.

At the same time I had a delivery from Amazon which has also gone missing, they on the other hand have a good customer service process when this happens and have arranged to send another item.

Not Free People, terrible customer service.

Unfortunately I have not received my order , I have been in touch with customer services who refuse to help despite the fact that delivery company admit there is an issue.
I have been told to wait until Wednesday the item was a gift currently they advertise free express delivery…
It will be almost two weeks by Wednesday since I placed my order.

Sadly not good quality. Frilled socks bobbled so badly after 3 hours wear and they look so tattered that they are no longer the cute styling piece I was looking for. Also got a lace top - 100% polyester and ripped on the first wear. Sadly this is fast fashion at a higher price 🙃