Freedom Destinations Anmeldelser 

Excellent service from Vicki, very knowledgeable and attentive

Returning customer
Kate listened to our needs & facilitated our booking.
Very patient as it has involved some detailed plans.

Completed an online enquiry for a self drive camper van trip to NZ, Received a call back from Jadie who was very polite and helpful, discussed the length of trip 4 weeks in NZ with a stopover in Bali on way home along with dates we would like to travel, Jadie contacted me following day with an itinerary and quote and talked me through it, I contacted Jadie by phone and email over next 3-4 days to fine tune the itinerary and to make some flight changes and Jadie was very helpful and prompt in all my requests and provided me with the perfect itinerary, the booking process was clear and easy and we received the paperwork quickly. Both Jadie and the admin team were extremely helpful and supportive.
The website also provides lots of useful information to help you plan your holiday, I would definitely use Freedom Destinations again and recommend them to anyone.

We decided to do a road trip in Canada and submitted an enquiry to Freedom destinations. We received an intinerary the next day which we were able to discuss with the agent and amend it to our particular wishes. The booking process was uncomplicated and we received advice and support when needed.
Once we arrived in Canada, everything just worked! All hotels, car hire and activities were trouble free and stressless! I would highly recommend Freedom Destinations and would certainly utilise their services again in the future.

Maritha our travel consultant was really friendly and listened to our requirements. She came back to us quickly with the holiday that ticked all the boxes and answered all our questions.
Highly recommend Maritha, such a lovely lady and pleasure to deal with her and Freedom Destinations
Great Job

Booking was so easy, Vicki was amazing, pricing different dates and plane seats. Holiday not till 2028 so here's hoping all goes as well by the time our holiday comes.

The whole experience from seeing the holiday and then planning it was made so easy with the expert advice given

Alice is amazing, really understanding, and has organised an amazing holiday for us!! Thankyou 😊 if you want a holiday to remember, this company will give you just that.

Very helpful on the phone and made the booking very easy to complete. The paperwork was very comprehensive.

The travel organisation has been more than helpful to date.

Great communication and very helpful in booking our holiday.

I am at a loss to know what this company actually does to earn its commissions.
Before departure I had to request corrections to information at least six times (more than once on the same document).
The second part of the holiday was booked (and sold on phone) as a garden room in Zanzibar. It was described in confirmation that way at least four times. It was not. It was a garden view room on first floor at back of car park. I paid for upgrade but the supplier and company have passed the buck between them. FD claim it was not misdocumented or mis-sold, then ignore copy of confirmation.
Fortunately the FCDO changed travel advice the day of my departure. Everyone else booked by at least three other travel agencies were advised to change routing to avoid Middle East so that travel insurance was not invalidated. At no time did FD suggest that was the problem. Had I booked directly I would have confirmed situation myself - I thought I was using a professional organisation.
Despite checking FD gave wrong information re luggage checking for return flights.
Although I enjoyed the holiday that was not as a result of the company. When highlighting problems with FD staff it ignores any mention of its own failings. It did refund £30 as Ranger Safaris were not there to meet inbound flight. Local staff actually sorted that quickly and that company could not be faulted for what it provided. Would book another safari with them directly in a heartbeat.
I agree with other reviewers that FD are of no use if difficulty arises.
For comparison one couple sharing safari experience had booked through Trailfinders. Unlike FD it described accommodation used as mid-range and had advised and supported through Middle East impact.
Given continuing uncertainty I would certainly not choose FD again.
Despite response below and as above: Errors ignored, mis selling/misdocumentation denied ,mis information and no updates given.

Maritha was extremely helpful and very knowledgeable. No problems at all

I am a regular user of Freedom for holidays in Africa and Asia.
The itineraries are swiftly put together with costings within a couple of days.
With Freedom you can totally relax and enjoy your adventure safe in the knowledge that when you arrive at the airport or any internal transfers that may be needed everything runs like clockwork.
In all our trips we have never had to negotiate even the slightest hiccup.
The staff are very knowledgeable and their advice is sound.
I wouldn’t use anyone else!!

Very green about South Africa and got some great help and advice.

Friendly staff, shout out to Nancy and Sara.
Knowledgeable, quick responses to my queries.
Overall excellent customer service.

Great service, Megan was brilliant and gave me great advice.Fantastic job
Thank you

Ingrid did a great job , providing guidance and information enabling me to make a fast decision

Listened to what we wanted, provided options within our price range, and used experienced, knowledgeable local guides.