To be browsing through a Francis Frith Collection Loughborough library book about Leicestershire and see my father in a picture taken in 1949 in Market Street was the most wonderful surprise for me a... Se mere
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Se, hvad kunderne siger
High quality gift at a reasonable price. The item arrived within 2 weeks of order which was very good considering it is a "personalised" item. So good that i have ordered a 2nd calendar for another f... Se mere
Website is easy to use, good quality products - I ordered an appointment calendar. Prompt delivery. I have used Francis Frith before and would recommend.
Great web site a lot of options and choices. Selected a 1947 map and spoke with customer service to establish if a frame picture would be as good as a canvas picture and they provided a helpful servic... Se mere
Virksomhedsoplysninger
- Film- og fotobibliotek
- også i
- Dekorerings- og boligindretningsbutik
- Kortbutik
- Kunst og antikviteter
- Plakat- og skiltebutik
Om The Francis Frith Collection
Skrevet af virksomheden
About Us
The Francis Frith Collection is a unique, nationally important and world renowned photo archive that has been delighting the public since 1860. Over the last 44 years, millions of customers have purchased our products.
Our prints hang in homes, galleries, shops, restaurants, hotels and thousands of public buildings across the UK and around the world. Over 2.5 million of copies of our book titles are on customers' coffee tables and in their bookcases.
Our prints hang in homes, galleries, shops, restaurants, hotels and thousands of public buildings across the UK and around the world. Over 2.5 million of copies of our book titles are on customers' coffee tables and in their bookcases.
Family-owned and Run
Although we have several separate companies developing the Frith archive, we are and have been since 1860, a family-run business. We are small enough to care about every one of our customers, but experienced and professional enough run a very sophisticated business. Our workshops have been located in a Wiltshire village since 1998, and our prints and books are still produced there.
Quality, Guaranteed
Our products are hand-made, to order, and in most cases are signed by the individual who has put the finishing touches to the product. We guarantee every one of our products. Not that you should ever need it - our products have been surpassing customers' expectations for decades.
We have exceptionally high levels of customer satisfaction. We're very proud of our reputation for high quality, and we work extremely hard to maintain it.
We have exceptionally high levels of customer satisfaction. We're very proud of our reputation for high quality, and we work extremely hard to maintain it.
Kontaktoplysninger
1 Chilmark Estate House, SP3 5DU, Chilmark, Wiltshire, Storbritannien
- 01722 716 376
- trustpilot@francisfrith.com
- francisfrith.com
4,9
Fremragende
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Would order from here again
My order arrived very quickly after ordering and was packaged well. It was just what I wanted as a gift for someone who was from Calne. They hadn’t been back since the 1980s and so they really appreciated looking back at the photos and enjoyed reading about Calne.
1. december 2025
Perfect memories at Christmas
Great service I have used FF several times and have never been disappointed. Great gifts for something just that bit different,
Prompt service and well packaged
3. december 2025
Besvarelse fra The Francis Frith Collection
Thank you for your review of our products and service, it is very much appreciated.
Incredible Customer Service! 😊
I ordered and received a personalised mug. The photo and title were correct. However, the personal message that I had requested was NOT as I had written? Instead of a heart, a question mark appeared - spoiling the personal message! As this was to have been a special Christmas present, I was deeply disappointed!
Edited Review ........ December 19 December 2025.
I received a response from Francis Frith customer service within hours of my original review. I must say I was amazed at the consideration, courtesy and efficiency of this member of staff (Claire Allen).
After apologising for the technical hiccup, I was offered a replacement mug. The speed and execution of this order was quite exceptional by all members of staff that were involved. I received this personalized replacement mug within days! Well done folks! The mug and message look great! Looking forward to the look on my husband's face on Christmas morning! 😊
3. december 2025
Besvarelse fra The Francis Frith Collection
Thank you for the product feedback. This is most certainly a technical error for which we offer our deepest apologies. We will be in touch privately to resolve this matter for you.
Besvarelse fra The Francis Frith Collection
Many thanks for your comments.
I was born in Newcastle upon Tyne in…
I was born in Newcastle upon Tyne in 1945 and your book reads mainly because I had to spend a great time on my education at Newcastle University and then become a highly qualified civil engineer working with overseas.
19. november 2025
Besvarelse fra The Francis Frith Collection
Many thanks for your comments on the book.
Besvarelse fra The Francis Frith Collection
Thanks for the feedback!
Printed Mug
The indicated delivery date was 2-5 working days but this ended up being 9 days so make sure you order in plenty of time. The mug when it arrived I suppose was what was asked for in terms of the additional writing requested on the side but the execution and spacing of the wording was poor. Positve was that lady on customer service was efficient and kept us updated.
Update 10th December 2025:- Thank you for looking into this following the comments I made and it is very much appreciated that you have taken the time and money to provide a replacement mug which has fully corrected my initial concerns regarding the spacing of the wording on the mug. Excellent customer service. Thank you.
13. november 2025
Besvarelse fra The Francis Frith Collection
Thank you for your feedback, although we are sorry to hear that you are disappointed with the layout of the mug personalisation. We will look into this matter and then contact you privately to resolve the issue.
I'm pleased to hear that you are now happy with your replacement mug and I'm grateful to you for raising this issue because it made us realise that the instructions on our website for adding personalised messages weren't as clear as they should've been and we're going to modify these over the Christmas break.
FIRST CLASS
The ease of ordering is second to none, plus the quality of the product is brilliant
20. november 2025
Besvarelse fra The Francis Frith Collection
Your kind comments are very much appreciated. We hope you will return to us in the future.
Lovely approach to my request to use…
Lovely approach to my request to use one of your photos in me career photo book.
19. november 2025
Besvarelse fra The Francis Frith Collection
Thank you, we were glad to have been of assistance.
Besvarelse fra The Francis Frith Collection
Glad to hear that you are pleased with your purchase.
Item not received
I never received an email to say that my order had been received. I was starting to wonder whether I had imagined ordering the tea towel as I haven’t received anything and an email asking me to rate them is the first communication I’ve had
13. november 2025
Besvarelse fra The Francis Frith Collection
Thank you for your feedback although we are sorry to hear about your experience. We will contact you privately to ascertain whether your tea towel arrived and if the order confirmation email went into your junk/spam folder.
Francis Frith are a well established…
Francis Frith are a well established name in photographic archiving. On the anniversary of a loved one's passing I was able to purchase commemorative items of good quality with a family business no longer in existence photographed in the early 1950s reproduced on each item suitability personalised according to my directions at a reasonable price. I gave these as gifts to family members so I'm very happy to recommend the company.
5. november 2025
Besvarelse fra The Francis Frith Collection
Thank you for taking the time to provide feedback on our Company and products. We hope the gifts were well received.
Very nice helpful staff
Very nice helpful staff. Very responsive to my requests. Lovely item, very pleased all round.
13. november 2025
Besvarelse fra The Francis Frith Collection
Your comments on our service are very much appreciated.
Besvarelse fra The Francis Frith Collection
Thank you for taking the time to place a comment.
Very well made and prompt delivery
31. oktober 2025
Besvarelse fra The Francis Frith Collection
Thanks! Feedback is always welcome.
Lovely product and good service.
5. november 2025
Besvarelse fra The Francis Frith Collection
Many thanks for your comments.
It's a lovely picture
It's a lovely picture.
Well packaged.
Arrived very quickly.
A keepsake memory as I move out of Crouch End, where I was born.
31. oktober 2025
Besvarelse fra The Francis Frith Collection
We hope your purchase brings back many happy memories.
Don't rely on the time scale promised for delivery
Had to ring customer services because the book had not been delivered within the given time scale. I was surprised and disappointed when told that it was in the process of being put together that morning, which was Friday. I needed the book to arrive as a present before the birthday on the Sunday, so impressed upon the lady I spoke to that it had to be delivered at the latest on the Saturday. It did arrive by its class on the Saturday afternoon, but had I not phoned and aired my disappointment it would have arrived on Monday or Tuesday.
31. oktober 2025
Besvarelse fra The Francis Frith Collection
I am really sorry that your order wasn't dispatched as quickly as normal and that you had to phone us to ensure it arrived on time. Unfortunately, we had a problem with our binding machine and as all our books are printed to order (so customers can add a personalised message) this caused a few days delay in the dispatch of some books, however, I'm pleased to say this was resolved in time to dispatch your order to arrive on Saturday as required. As you probably appreciate this is a busy time of year and it was a few days before the engineer arrived to fix our binding machine so some book orders were delayed by a few days, but as you will see from other customers comments on Trustpilot we normally dispatch orders very quickly.
Top quality product and service
From the point of order online to delivery cannot fault the service. Quality product too - an excellent selection of prints and quality finish - a lovely birthday gift and recipient was very happy
31. oktober 2025
Besvarelse fra The Francis Frith Collection
We very much appreciate your kind words about our products and service, thank you.
Besvarelse fra The Francis Frith Collection
Many thanks for taking the time to provide feedback.
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