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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I bought one of the Lightweight Blousons and I think it's terrific. I already had a Harrington, which I love, but I do prefer the lined blouson for those spring days when it's maybe slightly chillier... Se mere

Bedømt til 5 ud af 5 stjerner

Another jacket from Frahm,the Harrington (lined), just delivered. Oh my flipping goodness!! Pure unadulterated class bursting out the packaging. Off the scale materials, build quality and design wit... Se mere

Bedømt til 5 ud af 5 stjerner

First class from FRAHM start to finish. Great product, quick replies and knowledgeable staff. Being tall and often in between sizes clothes can be a nightmare. The expanded range of sizes... Se mere

Bedømt til 5 ud af 5 stjerner

It's another Frahm jacket and it's another stunner. I basically have frahm jackets, shirts and T shirts making a hostile takeover in my wardrobe !! 😃 Recently Nick Hussey co founder of frahm has de... Se mere

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TOUGH, BEAUTIFUL JACKETS FOR REAL LIFE All 4,500+ unedited & verified customer reviews, averaging 4.9/5 here: https://frahmjacket.com/pages/review


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4,6

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TrustScore 4.5 ud af 5

257 anmeldelser

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Bedømt til 5 ud af 5 stjerner

Woodland workers jacket

I’ve had my Woodland Workers Jacket in American Tan for just under two weeks. I’ve only worn it once due to the unusually warm weather in Glasgow but even in that short time I can say that I absolutely love it.

The quality is first class. As soon as I put it on, it felt like an exceptional product that I’ll enjoy wearing for years, provided I don’t put on any weight. The fit is tailored and not particularly forgiving if you’re carrying a bit around the waist.

I own jackets from Belstaff and Barbour, but Frahm surpasses both in terms of finish. The material, zips and buttons all feel of a higher standard in my opinion. I took my time deciding, mainly because of the price point and the fact that I couldn’t see, feel or try the jacket before purchasing. I also sent a few questions over by email, which were answered promptly and with the same enthusiasm I’d seen on Frahm’s social channels.

I really appreciate the honesty from Nick in his social media promotions, and the ethos of the company comes across very well.

The only constructive criticism I have is the packaging. For a premium product, it would feel more fitting if the jacket arrived boxed rather than bagged.

Overall, I’m delighted with my purchase. My next one will likely be a Harrington.

7. august 2025
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Besvarelse fra FRAHM Jacket

Thanks so much chap. Really informative and fair review. On the packaging, we used to do boxes but they frustrated some customers due to their fitting into postal security boxes (or not). However, I prefer boxes too, and that's on the cards.
Take care,
Nick.

Bedømt til 5 ud af 5 stjerner

Faulty camouflage, people keep speaking to me.

I have numerous Frahm jackets and always get positive comments when I'm wearing them.
Being a shy person I chose to go for the Dazzle camo limited edition woodland workers jacket in the hope I'd not get noticed. Unfortunately it had the opposite effect. More comments and "where did you get your jacket" than normal.
The jacket as ever fits great and looks fantastic.
Thanks Nick and the team for producing these jackets. Simply love them.

18. august 2025
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Besvarelse fra FRAHM Jacket

Ha ha. The Dazzle isn't for the shrinking violet... Thanks Hugo. Nick.

Bedømt til 2 ud af 5 stjerner

Warm feeling gone

Yes, I should have read all the small print details....but from reading all the other gushing details bigging themselves up I thought I didn't have to worry ....only to find the insulated padding is polyester.... unbelievable that a company like this, promoting themselves as they are can't use one of the many natural insulation materials....
Very disappointed

3. august 2025
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Besvarelse fra FRAHM Jacket

Hi Steve, I'm really sorry you're not keen on the Primaloft insulation. It was a very deliberate choice on my part. I've written a fair bit on why I prefer this to natural fill. It's not a downgrade - we don't do that. The opposite. I always prefer to use natural fabrics, unless there is a clear advantage to synthetic, and we always write up very detailed descriptions of everything used in a jacket, never hiding anything.
Down is often cruelly gathered, and has a limited lifetime, with difficult care. It bunches and loses performance more quickly.
Primaloft is machine washable, dries fast, and is as good at it's job in 10 years as the first wear. Down won't be.
We have looked at wool insulation, but it is heavy and bulky, and can be become waterlogged.
I hope you'll feel you've got the best possible jacket for the job, which is less likely to ever need replacing, because of that, but I understand that's personal.
Yours,
Nick.

Bedømt til 1 ud af 5 stjerner

Original Lightweight Worker's Jacket - chest pockets do not accommodate a mobile phone

I queried this before ordering & was given an incorrect assurance: ""Nick has made sure that the buttoned phone pocket is big enough for the larger phones". It is not. Potential buyers take note. Date of experience below is the date of my query to Frahm & its reply, reality only became clear after delivery in May 2025.

15. september 2024
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Besvarelse fra FRAHM Jacket

Hi, I'm afraid I can't look up if my team said the right thing, as I can't see your name, but I'm very sorry you wanted a phone pocket on the chest. I am reluctant to put phone pockets on the chest for lightweight jackets, as they tend to cause them to hang forwards, distorting the jacket shape, or look like a big plate on the chest, and I care too much about the aesthetics! My latest iPhone does fit mine, but I can see an iPhone Max, for instance wouldn't. I can't check, but if a member of my team said this, they were wrong. I've reminded them this isn't the case.
We do offer 90 days returns after receiving the jacket though - we wouldn't ever stop you sending it back if a design detail was a deal breaker.
I hope this helps?
Yours,
Nick.

Bedømt til 5 ud af 5 stjerner

The perfect jacket?

These may be just the best jackets I've ever owned. Great fit, bomb proof (maybe not literally) and loads of little details. I own two and have just pre-ordered another. Customer service is top notch too.

7. juni 2025
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Besvarelse fra FRAHM Jacket

Thanks so much Steve! Nick

Bedømt til 5 ud af 5 stjerner

Exceptional service and product.

Rarely leave reviews and generally like most of the population I only use Trustpilot if the customer service is either really bad or if it’s exceptional! In this case it’s been exceptional. My first product purchases from Frahm were 2 overshirts which I love ( please bring them back!) leading me to placing a preorder for a jacket in Feb of the same Size. It was too small and looking online I could see they had only 1 left in the size I needed. I contact their customer support and within an hour or so had a return label, sent the goods back via the post office and noticed later that day the size I had needed had been dispatched (despite Frahm clearly not having yet received the return goods) . All in all I had the size I needed in less than 24 hours of asking for an exchange. Truly exceptional service and a fantastic product. Highly recommend.

23. maj 2025
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Besvarelse fra FRAHM Jacket

Thank you so much! Really appreciate you taking the time to write this. Nick - founder.

Bedømt til 1 ud af 5 stjerner

A fool and his money is soon separated

Looking at the companies year end accounts there’s no way I’d pay for a coat that’s not going to be delivered for months (if ever)
The company is in the red to the tune of half a million and the directors last company went in to liquidation not long ago leaving hundreds of shareholders with nothing.
Anyone thinking of ordering from Frahm should go on the companies house website and check the accounts filings for Frahm Technical LTD and Nicks previous disaster company, the ill fated Vulpine Performance LTD.

23. maj 2025
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Besvarelse fra FRAHM Jacket

Hi chap, you must be looking at our balance sheet, which we would normally expect to show as negative, as we are a pre-order business. We're actually profitable since then.
Indeed my last business went pop in 2017, as most businesses do. It was grim and I became suicidal, but as I have always talked about openly since then, it was a hard but amazing learning experience that made FRAHM so much better. We've been going 7 years now and never not delivered a jacket. Of course.
You've chosen to be anonymous, which I think is a bit cowardly. It would have been a bit more mature to email and ask first. I do reply. Like now.
I've flagged your review to be taken down, as it's not a real review, as you've simply trawled the internet for he things that seem most negative.
It may be useful to add that I'm rubbish at sewing - you can have that one for free.
Nick.

Bedømt til 4 ud af 5 stjerner

Waterproof utility field jacket…

Waterproof utility field jacket 29/08/2023, REVIEW 19/03/2025 THE HOOD Waterproof and breathable lining has FAILED at 1yr 6m 19 days it's not wear n tear as frahm suggested after 21 days it took em to give lame solution of use duck tape , they are well made quality jackets I have 6 but this fob off has gutted me ,take yer money then yer on yer own 1* as there's no option first 0*, UPDATE 02/04/2025. AFTER Frahm (Nick) reviewing my comments and sorting the misunderstanding out , frahm are sending a replacement jacket and thank you for quick response in sorting out a big thank you to Nick and team for the urgency shown. ***** updated score from 1* to 4* after frahm solved problem to a satisfactory conclusion. Thanks the jackets a cracker, superb.

6. februar 2025
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Besvarelse fra FRAHM Jacket

Hi Morton,
Thank you so much for updating your review. Quite the strangest and cringing reply from my team I've ever seen, but we now understand was an email joke suggestion taken as serious by a team member and passed on when tired!! Argghh. Never a dull moment.
I'm really glad we got you sorted and your jacket replaced, as we would do normally.
Take care,
Nick.

Bedømt til 1 ud af 5 stjerner

only used mine a few times and the…

only used mine a few times and the buttons fell off, not good customer service from Nick and banned from being able to give honest reviews. not worth the money and bad customer service

5. marts 2025
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Besvarelse fra FRAHM Jacket

Hello again Michael, this is second review of the same experience, under a different account. 11th January. You haven't been banned from reviewing, we can't do that, but you have been blocked from social media because we felt your messages are harassment.
Previous review as below:

stitching has gone on my jacket after minimal use. not good and very disappointing. customer service not helpful and basically sorry is all I get. buttons coming away and now I'm blocked on Facebook so I can't comment. terrible way to treat your customers,

Date of experience: January 11, 2025


FRAHM Jacket logo
Reply from FRAHM Jacket

Feb 5, 2025
Hi Michael, you picked up a 2022 jacket in our Archive Sale, from garments marked as samples. These are jackets made as one-offs for us to test or photograph, and haven't had full QC checks.
Despite this, we still offer the same service standards on any faults, but I believe you'd had the jacket a while, and was no longer guaranteed for faults, as it was quite a while back.
I believe the button stitching had come loose, which is rare, but a bit more likely on a sample. It can be sewn by hand, or we had given our tailors details. A local repairer would do this for a few pounds.
I'm afraid I did block you on Facebook, as you seemed determined to post rudely and unreasonably many times a day, including sending messages to my colleagues, and I do not accept this as reasonable in any circumstances. We are a small family business and I do act in this way, if justified.
Yours,
Nick - founder.

Bedømt til 2 ud af 5 stjerner

Disappointed

I write this review rather begrudgingly as I really did want to like Frahm and the products. However my experience has been poor. The marketing does a great job at reeling you in with the promise of uncompromising quality, which given the many 5* reviews must be true but I can't say the same. So after much deliberation I decided to place a preorder for the Jungle Jacket, and in my impatience I subsequently ordered an Original Field Utility Jacket. So the OFUJ arrived and the first impression is one of high quality, however once I put it on I found the sleeve lining was stitched down twisted which made it almost impossible to put on properly, I then found that one of the interior pockets had either been stitched wrong or ripped, either way I'm surprised it hadn't been spotted given the brands' preached commitment to quality. After receiving this I submitted a returns form and have since cancelled my other preorder as I'm not confident in the brand. Further the design of the utility jacket feels a bit off to me, all the pockets are a bit small for a practical application, even the hand pockets feel a bit shallow.

Two positive points however are that the returns process is quick and painless and that customer service is very quick and of a high standard.

Overall, I can't help but say the entire thing feels a bit disingenuous to me, with the preorder initially making sense, however it in my view it seems more like a way to improve the cash flow of the company. In addition I struggle to see how the RRP is justified, and to some extent even the discounted price, whilst the jacket is nice I don't believe it's worth £475 as I can't see how it can cost more than about £100 to produce, but that's only speculation.

I appreciate I'm in the minority here with many 5* reviews, however this has been my experience.

24. februar 2025
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Besvarelse fra FRAHM Jacket

Hi Barnaby,
I can see you contacted us on the same day as your review and Clive immediately offered you a replacement jacket, no questions asked, as I'd expect and instruct.

Faults are horrible, but will happen in any manufacturing. Our fault rate is 0.2%, any tiny fraction of the 5-7% standard fault rate at the premium to luxury end of the clothing world. It would be 15%+ at the lower end. Frightening!

But they do still happen, and we hate it. As long as we immediately make amends, I hope we've done our best. Do let me know.
Nick.

Bedømt til 2 ud af 5 stjerner

I bought a Harrington jacket and was conned

I bought a Harrington jacket from FRAHM. Not cheap but like many people I bought into what Nick said the brand stood for.
Jacket was ok, very stiff so would wear in. Not so good was none of the pockets were large enough to put a phone in or even your hands.
Don’t understand why you would make the pockets so small so they are just decoration.
PS I wrote a review for the FRAHM website and they never published so I wonder how many other poor reviews have been hidden.

11. februar 2025
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Besvarelse fra FRAHM Jacket

Hello David,
I don't think having smaller pockets than you'd like is a con. A con is making a promise you don't deliver on, or lying. We don't do that.

Pocket size is subjective. Our bestseller, the Harrington Racer is a lightweight, sleek design that I think would look badly proportioned with big pockets. But if you don't like that, that's ok. We're happy for you to return a design you don't like, within 90 days. Just pop it on and if you find the pockets small, pop it back.

Regards your reviews, all our reviews have a 100% independent trust rating because we don't control them. We use Judge.me (not Trustpilot, here, which is unverified) and it will hide any unverified reviews. Verification happens by using the link they provide. I checked and yours weren't via this method. We don't access them.
Regards,
Nick.

Bedømt til 1 ud af 5 stjerner

Rude and dismissive; there is NO customer service

Wonderful customer service until you actually buy a coat, then it descends into a farce.

Well hidden T&Cs were thrown at me; when they were breached the attitude was dismissive - it’s 18 days now without my promised refund. There is no accountability or any meaningful attempt to help which you can only hope means they simply don’t have a clue.

UPDATE: Nick if you’re reading this then you’ll see from the comms you looked through, that I asked to be put in contact with you, so feel free to reach out directly. I really tried to avoid posting here but was deeply frustrated today

5. februar 2025
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Besvarelse fra FRAHM Jacket

Hi Nathan, I'm really sorry you felt you needed to post this here. Has your refund paid out yet?! (See below).
I had a look through the communications and my colleagues did reply and helped as best they could. I couldn't see any rudeness, but I may have missed something. I do hope not, as I would take severe action if so. Everyone has been with us for nearly 4 years now and I keep a close eye.
I have a meeting with them this week, and will remind them of the below insights on payment portals...
It's not in our interests to hide the T&Cs, as it can cause issues like this, but I'm always trying to find ways to make it clearer.
Our problem is that the banks and merchant gateways have wildly different, often impenetrable rules about when they will pay back. Your payment is in the system as soon as you've requested the refund online, however, its then up to the payment provider to refund you.
I recently purchased some expensive shoes that took 4 weeks to refund! I had the advantage (as an ecommerce director) of knowing there was no point in kicking off, as this way P**P** holding onto my money for ages.
It drives me crazy as a business owner, because it reflects very poorly on us. And as an individual who's waiting for cash that's not theirs, while they rack up interest on it! Anyway, rant over. I hope that helps?!
Take care,
Nick - founder.

Bedømt til 5 ud af 5 stjerner

Top Drawer

I’m impatient, so when the opportunity arose to buy a jacket in my size (L) I wasn’t too fussy about what it was, I wanted to find out what they were like, so ahead I went (£295) with an open mind.
1. I emailed on a Sunday regarding size and got a response in 10min from a very helpful lady.
2. It arrived when it said it would
3. It’s top quality. Might not be my preferred style but certainly worth the money and some….
4. It’ll inspire me to be a member of the “good thing come to those that wait” brigade.

14. januar 2025
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Besvarelse fra FRAHM Jacket

Awesome! Thanks so much for taking the time to review, James.
Take care,
Nick.

Bedømt til 2 ud af 5 stjerner

stitching has gone on my jacket after…

stitching has gone on my jacket after minimal use. not good and very disappointing. customer service not helpful and basically sorry is all I get. buttons coming away and now I'm blocked on Facebook so I can't comment. terrible way to treat your customers,

11. januar 2025
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Besvarelse fra FRAHM Jacket

Hi Michael, you picked up a 2022 jacket in our Archive Sale, from garments marked as samples. These are jackets made as one-offs for us to test or photograph, and haven't had full QC checks.
Despite this, we still offer the same service standards on any faults, but I believe you'd had the jacket a while, and was no longer guaranteed for faults, as it was quite a while back.
I believe the button stitching had come loose, which is rare, but a bit more likely on a sample. It can be sewn by hand, or we had given our tailors details. A local repairer would do this for a few pounds.
I'm afraid I did block you on Facebook, as you seemed determined to post rudely and unreasonably many times a day, including sending messages to my colleagues, and I do not accept this as reasonable in any circumstances. We are a small family business and I do act in this way, if justified.
Yours,
Nick - founder.

Bedømt til 5 ud af 5 stjerner

Ordered on the Boxing Day clear out…

Ordered on the Boxing Day clear out “sale”. Still more money that I’ve ever spent on a coat or almost anything, but what a piece of clothing! It’s stunning. I almost got emotional trying it on for the first time.
I messing up my delivery instructions but the support on Boxing Day was almost instant and perfect.
I can’t recommend FRAHM and the team enough. I’ll be saving up for my next one soon.

26. december 2024
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Bedømt til 3 ud af 5 stjerner

Nearly great, merely very good

I bought the Frahm Thermal Military Parka (Black/Camo version) in 2022. It's undeniably well-made and I still wear it now. But considering the price, it’s a little disappointing. While it’s very heavy, it’s not very warm considering it’s billed a ‘Thermal’ parka. It’s pretty good in a shower, but soon gets wet (and even heavier) in a downpour. I’ve found the angle and position of the hand pockets are a little off for me. And I wish it had a chest pocket that could be accessed from the outside. But it does look great and often draws comments from people when they see it and with a few little tweaks it could be perfect.

27. november 2024
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Bedømt til 2 ud af 5 stjerner

I have been a fan of FRAHM from the…

I have been a fan of FRAHM from the start but my thermal military jacket has been a huge disappointment.

It’s not supposed to be waterproof but it isn’t particularly showerproof either and gets heavy quickly as the lining gets wet. Then it takes an age to dry. This is already a heavy coat but isn’t as warm as much lighter down jackets

The two metal clasps on the front are a little fiddly but aren’t well attached to the fabric. They don’t look easy to reattach

But the most annoying thing is the lining of the main outside pockets the stitching for which has failed on both sides. That means that you can put your phone or keys into the main pocket with a secure flap and find them falling out of the hand warmer pockets.

20. november 2024
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Bedømt til 2 ud af 5 stjerner

My initial response on receiving the…

My initial response on receiving the Harrington Racer jacket was that it was definitely not worth the £400+ I had paid for the lined version.

A similar quality jacket can be purchased from £99. Don’t get me wrong, I’ve got jackets costing from between £400 and £2500 so am quite prepared to pay good money for a good jacket. And, ‘horses for courses’ as they say. But, if you think you are getting Harrington that is shower-proof, think again! This jacket is definitely not shower-proof despite Frahm’s description saying it is!

According to Frahm the jacket ‘resists a brisk shower or persistent light rain and can be worn from March to October’ it does none of these! The jacket is nowhere near showerproof. Bear this in mind when you part with the thick end of £350 and have to wait until April next year to receive it! (They say the best things in life are worth waiting for! Not in this case!).
If you really want to pay £350-£400 for this jacket, then go ahead. But shop around first. You’ll find a very similar (and if not, better) jacket for well under £200.
I contacted the company and told them of my concerns and they told me that the jacket was ‘not designed to be worn in October!’ Excuse me? But we are still in September! And, according to the Frahm website description of the jacket (and I repeat), ‘wear from March to October, resists a brisk shower or persistent light rain…..’

Resists Persistent light rain!
Oh no it doesn’t! Believe me!

If you really want a Harrington jacket buy the original barracuta G9 for £350. Just look them up on-line. Or try John Lewis. A similar quality Harrington can be purchased for £99.

22. september 2024
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Besvarelse fra FRAHM Jacket

Hello Clive,
I checked our communications with you, as I would be concerned if a member of my staff said that. They said in their polite reply "The Harrington Racer is designed for Spring into Summer wear; it's not designed to wear in winter weather".
No waxed jacket is waterproof, and we would never mislead on this - it is counter-productive. Our reputation is something we've carefully built by being so transparent and never over-promising.
None of the jackets you mention above would be waterproof and would be much less so.
I do take exception to the suggestion that similar quality is possible for £99. This is impossible. In fact, I don't even know suppliers we could go to for such a thing. Thankfully!
Regards,
Nick.

Bedømt til 5 ud af 5 stjerner

Mature and stylish

Polite, informal & reassuring customer service combined with stunning quality. Simply put, the Military Thermal Parka is of the utmost quality. It feels like it's tailor made. The attention to detail is unrivalled in any item of clothing I've ever purchased. It's designed for men (in numerous sizes and colours) and stands apart from the usual 'style over substance' designer clothing in and around the same price range. I cannot recommend Frahm Jackets highly enough! Absolutely no disappointment and well worth the wait. DO IT! BUY IT NOW!

2. juni 2024
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