Despite reviews about the company not delivering orders, I bit the bullet and ordered through them. Not only did I get my order, I got it within the time frame given and my order was in tact. So Fran... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
This company is wonderful because not only do they offer great prices on their merchandise, they also are very quick to ship the orders out. Thank you to Fragrance Hut for a wonderful transaction all... Se mere
Virksomheden har svaret
I liked a lot the perfumes they offer but i do not know its smell for sure. But my comment that they did not provide the shipping price for international region to know how much the product will... Se mere
When my package arrived, it had leaked and made a bit of a mess in the whole box; I contacted Fragrance Hut and they had a replacement on its way by the next morning. Top notch customer service.
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We sell discount authentic brand name Fragrances for men and women. Been in business since 2003 we strive to give our customers the best prices and service.
Kontaktoplysninger
PO Box 6023, 03031, Amherst, USA
- 8884107240
- sales@fragrancehut.com
- fragrancehut.com
4,8
Fremragende
48 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
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Wrong product received then was advertised nor ordered
Product received was not ordered . received product can be purchased for less then product ordered and that was advertised. Very disappointed. Produced received is useless. No effort has been by your company to correct this error.
11. august 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Don,
We are sorry you are not satisfied. Unfortunately, you have never contacted us regarding any problem. We gladly accept returns. If we send the wrong product, we can send a return label for shipping. We are very easy to contact. We respond to email almost immediately, and we have a customer service phone number where we return messages very promptly.
It is disappointing you have a chosen such a public forum for your complaint without ever giving us a chance to attempt remedy the problem first. It's unclear how we were supposed to correct a problem we never knew about. We work hard at customer satisfaction. Such a misleading, inaccurate review is hurtful to us and our mission of excellent customer service.
The service of FraganceHut.com
Very satisfied with the service of them and would definitely shop again
2. august 2016
Uopfordret anmeldelse
Excelente
El perfume es lo mejor que hay para hombres y la entrega fué perfecta en el tiempo que lo pedí.Gracias.
7. juli 2016
Uopfordret anmeldelse
Great Customer Service
When my package arrived, it had leaked and made a bit of a mess in the whole box; I contacted Fragrance Hut and they had a replacement on its way by the next morning. Top notch customer service.
23. juni 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Thanks very much!
Great prices and quick
Happy to say, my order arrived very quickly and with everything correct. Prices were great so I will order from them again.
15. juni 2016
Uopfordret anmeldelse
Worse experiece!!
A did ordered 6 bottles 2.5oz cavalli oro and I've received 6 bottles 1.4 cavalli oro
Called costumer service and l was told that was an error in the sistem... But 2.5oz cavalli not in stock!!
So l asume they just sent any size available in stock without even noticing me...,when l called to complain they didn't even offer me a return label!!
14. juni 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Mihai,
As we discussed, there was an error in our system regarding this order. We not only offered to send more to make up for the error, we offered a full refund and did send a return label. We apologize for the error, but we certainly remedied the situation to the best of our ability.
Horrible Experience
I purchased a bottle of perfume to send to someone and when they got it the top wasn't in the box. This was very embarrassing! This was my first purchase with fragrance hut yet I had enough faith in them that they would make it right. I was in for a rude awakening. It took me a long time to find the number for customer service and when I got it I called for days and got an answering machine. Then I sent an email to them. They replied but I hadn't checked it. I did eventually get someone from customer service who was no help at all. He said that there was nothing that he could do and my only option was to send it back for a refund. This was by far the most horrible and embarrrasing experience I've ever had. I stated earlier that this was my fist purchase from Fragrance Hut and it will definitely be my LAST.
14. juni 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Thressa,
As we discussed, you ordered a Tester. Testers are cheaper than other bottles as they typically do not have a tops or boxes. Unfortunately, we do not have extra tops, but we did offer you a full refund if you decided to return it.
We are also sorry you had difficulty reaching us. Our phone and email is under the customer service tab at the top of our homepage. In order to keep prices low, we keep as small a staff as possible. We may not answer your call immediately, but we always return messages.
PS---If your statement is true, that 'This was by far the most horrible and embarrrasing experience I've ever had' because a cap on a perfume bottle you ordered was not included, we are jealous of the fantastic life you lead and hope this experience is never topped!
I got a knock-off
I ordered a package of cologne and I received a knock-off brand, not the original.
26. maj 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Bohdan,
Fragrance Hut only sells brand name, authentic items.
You ordered a Tester.
Testers are original, brand name items; they just come without the fancy packaging or box. A
tester is typically used in a department store or fragrance counter. Sometimes they do not have a cap or box, but they are just like the full-priced version. Testers are a great way to save when you know you like the product and rather not pay more for the fancy packaging.
We gladly accept returns and have reached out to you with instructions on how to do so.
Fragrance Hut
Exceeded Expectations.
Received product timely and at a phenomenal cost.
24. maj 2016
Uopfordret anmeldelse
Top Quality and Great Value.
Extremely pleased with the Men's Cologne I received. Would recommend this site to anyone wanting good buys on cologne.
6. maj 2016
Uopfordret anmeldelse
Order delivered on time...
Despite reviews about the company not delivering orders, I bit the bullet and ordered through them. Not only did I get my order, I got it within the time frame given and my order was in tact. So Frangrancehut.com is an alright company.
Fragrancehut.com, I don't know why u have bad reviews but sort it out because I got my order. So u must be doing something right. ☺
3. maj 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Thank you, Symantha! There company was bought in January of this year, and the bad reviews are from the old owner. We are working hard to make sure we never have another bad review!
Great company!
Great service and had a perfume that isn't easy to find!
25. marts 2016
Uopfordret anmeldelse
Besvarelse fra FragranceHut.com
Thanks Renee!
Besvarelse fra FragranceHut.com
Thanks Marlou!
Besvarelse fra FragranceHut.com
Thank you Chris!
Besvarelse fra FragranceHut.com
Thank you Mary!
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