I am a broker and was assisting another adviser with their case while they were on holiday, working with very limited information. After several exchanges between the lender and the client to g... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great lender when it come's to criteria, and for specialist cases. Underwriter's lack a little on the knowledge to underwrite such specialist cases, but when you have a BDM like Cheryl, it just m... Se mere
Virksomheden har svaret
Made the process so easy. I had a client who wasn't a homeowner and didn't currently rent but was purchasing a limited buy-to-let. I received a call from Emma Lewis, which was a surprise to hear fro... Se mere
Virksomheden har svaret
Our experience with FHL has always been great. The team are very hands on, problem solvers and have a commonsense approach to work. Let down on this case in particular as the case had to be referred t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Foundation, we're built to support brokers with the clarity, structure, and real-world insight specialist lending demands. Backed by over 25 years of experience, our breadth, flexibility and expertise bring structure to complex cases. Through our strong heritage, we build trust and lasting relationships, putting brokers and their clients at the heart of everything we do. We make complex lending clear. We make it easier to navigate and to move forward. We make it work for you. We make mortgages happen.
Kontaktoplysninger
Storbritannien
- foundationlending.co.uk
4,5
Fremragende
185 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fantastic BDM
Sensible underwriting and fantastic service from my business development manager Cheryl.
29. januar 2025
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Processed the application reasonably…
Processed the application reasonably quickly. Specific about what documents required. Only issues were delays around valuation because of the Christmas & New Year period. Offer issued and client satisfied.
29. januar 2025
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Delayed and time consuming process…
Documents required should be listed at the outset
not by following NINE e.mails asking 9 additional
documents 9 additional questions during 12 weeks
AND
one case handled and passed on to several underwriter
EACH asking different questions and demanding additional DOCUMENTS,
28. november 2024
Besvarelse fra Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
A Fantastic team
A Fantastic team, a pleasure working with them. Helpful and knowledgeable. A Shout out for Farah Abbasi, without her the case would of never completed.
12. januar 2025
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Liked the policy you have around the…
Liked the policy you have around the pensions, but the SLA is terrible. From app to offer took over 2 months which is not good enough.
16. januar 2025
Besvarelse fra Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
good customer service
16. januar 2025
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Common sense approach
Offers received on a remortgage and purchase. A common sense approach. Doing business with Foundation is easier due to having the amazing Fiona Robertson as my BDM.
8. januar 2025
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Foundation Home Loans_ Common sense lending
Foundation Home Loans have a common sense approach to lending, and you can speak to them on the phone. Much better than the average high street lender. Their underwriters called to discuss any points that needed addressing.
17. december 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Excellent Customer service and BMD…
Excellent Customer service and BDM support. Very smooth process from start to finish. Would highly recommend.
12. december 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Superb BDM guidance from Fiona…
Superb BDM guidance from Fiona Robertson supported by a common sense underwriting approach. The perfect combination. Thank you FHL.
28. november 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Overview
Flexible criteria, consistent and accurate updates from underwriter. BDM who was knowledgeable and helpful. Great experience!
2. december 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
A great lender to work with
A great lender to work with. Common sense approach to lending.
18. november 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Easy application system
Easy application system, easier to get a response from BDM. Quick offer timescales and flexible criteria
30. oktober 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Great support
18. november 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
SLOW FRUSTRATING PROCESS
SLOW FRUSTRATING PROCESS - 5 working day turnarounds for small elementary matters results in the application taking a long and frustrating journey. Thankfully the end result with my recent cases have been positive - but the process needs to speed up.
15. november 2024
Besvarelse fra Foundation
Thank you for your review and we apologise for any inconvenience caused. We are sorry to learn that you feel the service you have experienced from us does not meet the standard of service we aim to provide.
Dedicated team willing to go the extra…
Dedicated team willing to go the extra mile to get the deal done and over the line !
12. november 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Straight forward application process…
Straight forward application process compared to other lenders. Fast turn round and questions answered promptly. Broker portal is excellent with the facility to easily download documents. Highly recommend
24. oktober 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
I applied for a remortgage but I'm feeling let down and disappointed
I applied for a remortgage with Foundation Home Loans and, after more than 8 weeks of back-and-forth, the process is still ongoing without a resolution. Every time I provided what they asked for, new questions and concerns arose, dragging the process on unnecessarily.
I have faced significant financial challenges during this time, and the stress caused by their inefficiency has been overwhelming.
What started as a straightforward remortgage has become a highly frustrating and time-consuming ordeal. Their lack of communication and inability to provide a clear timeline or reason for the delays has left me feeling let down and disappointed.
I’m now considering pulling out of this process altogether and would strongly advise others to think twice before engaging with Foundation Home Loans. If you value your time, peace of mind, and financial stability, stay away from this lender!
27. september 2024
Uopfordret anmeldelse
Besvarelse fra Foundation
Thank you for your review and we are sorry to learn that you feel the service you have experienced is not at the level you expected and apologise for any inconvenience caused. Our Team are aware of your case and will be in contact with you shortly.
Straightforward application process
Straightforward application process, documents requested on AIP and speed of application review.
20. september 2024
Besvarelse fra Foundation
Thank you for taking the time to feedback to us via Trustpilot. Broker experience is critical to us and this is really helpful in directing where we develop our processes.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.