Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Helse- og skønhedsbutik

Skrevet af virksomheden

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Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

12 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 48 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 1 ud af 5 stjerner

I would stay away

I would stay away. No communication when asking for a refund. Parcel returned from overseas in February and still no refund. I will be taking this to the ombudsman as they have money that I am owed and can see that the parcel has been returned. As per tracking information the return was carried out 25/2, It was on way 12/3 and admitted origin 15/3. No efforts have been made to follow up with the postal service and my last email wasn't replied to. I returned the parcel as I didn't want to pay clearance checks, I didn't have to pay for the parcel to be returned as per confirmation from customs. I have no control over the return as it was never in my possession. The reply just shows that this company are not willing to compromise and just offer a refund. I've not received the goods I paid for, simple. Great customer service don't you think!

4. februar 2025
Uopfordret anmeldelse
ForX5 UK-logo

Besvarelse fra ForX5 UK

Dear customer,
Let me clarify this one final time, because your repeated accusations are not only misleading but also unfair.

You chose to return the parcel from overseas, and according to the tracking, it was never delivered back to us. The last status shows “admitted at origin” — that does not mean we received it. It simply means it was accepted by the postal service at your side. There is zero proof of delivery to our return address.

You also refused to pay the customs fees required for the return to go through. That is not our responsibility — once a return is sent, it is the sender’s duty to follow through and ensure it arrives. It is not our job to track and manage your return parcel on your behalf, especially when it never reaches us.

We’ve made every effort to communicate with you and explain this situation. We’ve responded to all of your messages (except the very last one, which came just days ago).

We understand your frustration, but it’s simply wrong to say that we “have your money.” You chose not to clear the parcel through customs, and it has never arrived at our warehouse — so we have nothing to refund.

We are a small business and have done everything reasonably possible to assist you. Continuing to misrepresent the facts in a public review doesn’t change the reality of the tracking history, and it certainly doesn’t help resolve the issue.

Sincerely,
FORX5 UK

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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