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Fortress Security Alarms Ltd Anmeldelser 20

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TrustScore 4.5 ud af 5

4,4

Installation af sikkerhedssystemer
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Virksomhedsoplysninger

  1. Installation af sikkerhedssystemer

Skrevet af virksomheden

Fortress Security Alarms Ltd are a Security Company that install and maintain electronic security and surveillance systems throughout Scotland. With computer aided technology we can ensure we provide our customers with a comprehensive and professional service. Our services include Fire alarm, Intruder Alarm, Door Entry, Keyholding Services, 24 Hr Monitoring services and Electrical works. Every year we install and maintain thousands of security systems for homeowners, housing associations, local authorities and a wide range of industry sectors including construction, transport and haulage, food, retail, leisure and healthcare. Our success has been built on our exceptional customer service, our ability to champion new technology and products, and above all, our people. We value each one of our employees, investing in their skills and creating an environment where they can flourish. Call 01563 533 222 or email sales@fortresssecurityltd.co.uk

Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

20 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Excellent Service

I asked Fortress to specify and install CCTV cameras at my home. The quote was provided promptly, the work undertaken quickly and the service has been outstanding. The engineer who led the work took time to explain what was planned, get my input where there were options (cabling routing, etc) and to explain what was involved. The work was conducted to a high quality and the team made sure to clean up after they had worked. I have been a Fortress customer for many years and can't recommend them highly enough.

5. maj 2025
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Besvarelse fra Fortress Security Alarms Ltd

Hi John,

Thank you very much for your kind words and for taking the time to leave such a thoughtful review. We're delighted to hear that you were pleased with the service, from the initial quote right through to the installation and final clean-up. It's always our aim to deliver high-quality work while keeping our customers informed and involved throughout the process.

We truly value your continued trust in Fortress over the years—it means a great deal to us. If there's ever anything more we can do for you, please don't hesitate to get in touch.

Warm Regards,
The Fortress Team

Bedømt til 5 ud af 5 stjerner

I rate this fortress security alarms…

I rate this fortress security alarms ltd service 10 out of 10 because they were very helpful and honestly, the cctv camera are fantastic with the montor screens so i am very happy with this service

10. april 2025
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Besvarelse fra Fortress Security Alarms Ltd

Thank you so much for your wonderful review, Miss Clayton! We're thrilled to hear that you are pleased with your CCTV system and our service. At Fortress, we're committed to providing top-notch solutions and support to all our customers. Your feedback is invaluable to us, and we look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

Team Fortress

Bedømt til 5 ud af 5 stjerner

Alarm service

Got my alarm serviced last Tuesday. The engineer was very professional and friendly and worked around us as the shop was still open. Very good service!

11. marts 2025
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Besvarelse fra Fortress Security Alarms Ltd

Thank you for your positive feedback! We're delighted to hear that our engineer provided professional and accommodating service during your alarm servicing. At Fortress Security Alarms Ltd., we always strive to work seamlessly with our clients' schedules, ensuring minimal disruption to their daily activities. Your satisfaction is our top priority, and we look forward to assisting you again in the future. Thanks again for choosing us!

Warmest Regards
Team Fortress

Bedømt til 5 ud af 5 stjerner

Exceptional Service from Fortress…

Exceptional Service from Fortress Security – Highly Recommended!

After experiencing a disappointing letdown from another provider, we made the decision to transfer all our fire safety solutions to Fortress Security—and it was undoubtedly the right choice. Their service has been nothing short of outstanding!

Despite the challenges posed by our outdated fire alarm system, Fortress Security responded swiftly and professionally, ensuring minimal disruption. They have now provided us with a brand-new, bespoke multi-panel Honeywell Gent Vigilon Plus system, fully integrated with the latest Honeywell CLSS (Connected Life Safety Services)—the future of fire systems.

This level of commercial service is exactly what we expect and appreciate. The team’s expertise, efficiency, and commitment to excellence have been truly impressive. Thank you once again for your outstanding support!

Would highly recommend Fortress Security to any business looking for a reliable and forward-thinking fire safety partner.

13. februar 2025
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Besvarelse fra Fortress Security Alarms Ltd

Dear George,

Thank you for your generous feedback and for choosing Fortress Security to manage your fire safety needs. We're thrilled to hear that our services met your expectations and that the system transition has been a positive experience.

At Fortress, we pride ourselves on delivering exceptional service and cutting-edge solutions. Your recognition of our team's expertise and commitment to excellence is greatly appreciated and motivates us to continue providing outstanding support.

We look forward to being your trusted partner in fire safety and thank you once again for your high recommendation.

Best regards,
Craig Macfarlane
Office Manager, Fortress Security Alarms Ltd.

Bedømt til 5 ud af 5 stjerner

Excellent and professional

Cameras were fitted quickly and without any problems and everything about their operation was clearly explained. An excellent, professional service.

29. januar 2025
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Besvarelse fra Fortress Security Alarms Ltd

Hi John

Thank you for your fantastic review!
We're thrilled to hear that you were satisfied with the quick and efficient installation of your cameras and the clarity of the explanations provided by our team.
At Fortress Security Alarms Ltd., we always strive to deliver professional service and support.
Your feedback is greatly appreciated and helps us continue to improve.
We look forward to serving you again in the future!

Thank you for your support
Team Fortress

Bedømt til 5 ud af 5 stjerner

Very professional

Very professional, efficient, very helpful and advice given. Arrived at time estimated when booked.

9. oktober 2024
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Besvarelse fra Fortress Security Alarms Ltd

Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our service professional, efficient, and helpful. It's always our goal to deliver exceptional service and we're glad we met your expectations. We look forward to assisting you again in the future.

Team Fortress

Bedømt til 2 ud af 5 stjerner

B movie

It was a B movie, which you dont expect with Bruce Willis.
Even he had a very low performance. What a pity.
A really bad movie

3. august 2024
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Besvarelse fra Fortress Security Alarms Ltd

Dear Holte,

We appreciate your feedback but it seems there might be a mix-up. We are Fortress Security Alarms Ltd, which specialises in security systems in Scotland and is not affiliated with any movies. Your review appears to be intended for a film featuring Bruce Willis. As it could significantly impact our Trustpilot rating, we kindly request you remove this review from our profile.

I appreciate your understanding.

Best regards,

Craig Macfarlane
Fortress Security Alarms Ltd

Bedømt til 5 ud af 5 stjerner

Great service from a trustworthy company

Ordered a new alarm system to replace my old one that utilised the BT landline. Engineer arrived at stated time and all was commissioned within two hours. We were shown how to download the app and control the system by our phones. Unfortunately when I did a test later on I noticed the outside alarm wasn’t triggering. Called Fortress and they sent and engineer straight away to rectify. It was found that one of my old PIR’s wasn’t compatible with the new control panel. New one fitted and all now working perfectly.

25. juli 2024
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Besvarelse fra Fortress Security Alarms Ltd

Hi Ian

Thank you for your fantastic review! We're delighted to hear that you had a great experience with our service and that everything was resolved promptly. It's wonderful to know that your new alarm system is now working perfectly. If you have any further questions or need assistance in the future, please don't hesitate to get in touch. Thank you for choosing Fortress!

Regards
Team Fortress

Bedømt til 5 ud af 5 stjerner

Professional & Efficient Company to deal with

Fortress where helpful and professional from beginning to end.

1. juli 2024
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Besvarelse fra Fortress Security Alarms Ltd

Hi Andrea
Thank you for your fantastic review! We're delighted to hear you found our service professional and efficient. It was a pleasure working with you, and we appreciate your kind words.
Team Fortress

Bedømt til 5 ud af 5 stjerner

Work carried out as discussed

Work carried out as discussed. Staff very helpful.

5. juni 2024
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Besvarelse fra Fortress Security Alarms Ltd

Thank you so much for your kind words, Kevin! We're absolutely delighted to hear that the work was completed to your satisfaction and that you found our staff helpful. It’s always a pleasure to assist you, and receiving a second 5-star review from you truly means the world to us. We look forward to serving you again in the future!

Warm regards,
Team Fortress

Bedømt til 3 ud af 5 stjerner

Felt ripped off

This company has first class response time and very polite customer service staff and that’s what the three stars are for. However, word of warning, do not get caught the way I did with a huge £78 call-out charge to basically reset a code after I had to get a new internet as my old one had completely broken. I did not expect to get the work done for nothing , but a huge cost like this for approx 5 minutes work I feel is very unfair. I therefore strongly recommend before purchasing any alarm systems, you consider other options, as this in my opinion is a total rip off. Very very disappointed.

23. maj 2024
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Besvarelse fra Fortress Security Alarms Ltd

Dear Christine,

Thank you for your review. We're glad you appreciated the quick service provided in resetting your alarm system. Our call-out charge is a flat rate applied to all service visits, ensuring fairness and consistency. This fee reflects the expertise and professionalism of our engineers, who are trained to diagnose and resolve issues swiftly and effectively.

It seems there may be a misunderstanding regarding the value of efficient service. Our engineers' ability to promptly fix problems is a testament to their skill and training, which benefits our customers by minimising disruption and ensuring your security. Viewing this efficiency as less valuable overlooks the quality and reliability of the service provided.

We appreciate your feedback and will continue to strive for excellence in all our services.

Warmest Regards
Team Fortress

Bedømt til 5 ud af 5 stjerner

Fortress reacted instantly to the…

Fortress reacted instantly to the emergency issue we had in a professional and calm way.
The engineers are knowledgeable and courteous. We would recommend them to anyone.

8. april 2024
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Besvarelse fra Fortress Security Alarms Ltd



Hi Kenny,

Thank you so much for taking the time to leave us a 5-star review. We are thrilled to hear that our team's response to your emergency issue met your expectations in both professionalism and efficiency. At Fortress, we pride ourselves on our knowledgeable and courteous engineers, and it's rewarding to know that this was reflected in your experience.

Your recommendation means the world to us and potential clients looking for trusted service. We look forward to serving you again should you need us. Please don't hesitate to reach out.

Warm regards,

Team Fortress

Bedømt til 5 ud af 5 stjerner

Fantastic Service

Needed to update alarm and from start to finish fantastic service. Engineer took out old box for original Fortress Alarm (24 years old) and fitted new one. No mess left and engineer explained how to use the new system. Would definitely recommend Fortress. Thanks again. A and T Grant

22. februar 2024
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Besvarelse fra Fortress Security Alarms Ltd

Dear A and T Grant,

Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear about your positive experience with our service and the smooth transition to your new alarm system. Our team takes great pride in delivering efficient and clean installations, and it's wonderful to know our engineer lived up to these standards and provided you with the necessary guidance on using your new system.

Your recommendation means the world to us, and we're here for any further assistance you might need. We look forward to serving you again in the future.

Warm regards,

Team Fortress

Bedømt til 5 ud af 5 stjerner

Great quick service replacing our smoke…

Great quick service replacing our smoke alarms. Office staff dealing with quote through to technician on the day were a joy to work with.

15. februar 2024
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Besvarelse fra Fortress Security Alarms Ltd

Certainly! Here's a much shorter response:

---

Thank you so much for your fantastic 5-star review! 😊 We're thrilled you enjoyed our service, from start to finish. Your satisfaction is our top priority, and it's heartwarming to hear we hit the mark for you. Looking forward to serving you again!
-Team Fortress

Bedømt til 5 ud af 5 stjerner

Great service

Great service. The boys were courteous and new their job.👍

15. november 2023
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Besvarelse fra Fortress Security Alarms Ltd

Thank you so much, Mr. McCubbin, for your kind words and the fantastic review. We're thrilled to hear that our team's courteousness and expertise impressed you. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to serving you again! - Team Fortress

Bedømt til 5 ud af 5 stjerner

Cheerful and knowledgeable service.

7. november 2023
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Besvarelse fra Fortress Security Alarms Ltd

Thank you so much for your 5-star review! We're thrilled to hear you had a great experience and appreciate you taking the time to share it. Your support means the world to us!
Team Fortress

Bedømt til 5 ud af 5 stjerner

Smoke alarms

Got Fortress to estimate for the fitting of smoke and heat alarms to meet current legislation. Got a good competitive price with expert advice on my requirements. The engineer arrived bang on time and worked quickly, tidily and discussed the operation and testing of the alarms. Satisfied with the quick service and cost.

11. september 2023
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Besvarelse fra Fortress Security Alarms Ltd

Dear Alan,

Thank you so much for taking the time to leave us such a wonderful review on Trustpilot! We're thrilled to hear that you were satisfied with the competitive pricing, expert advice, and timely service provided by our engineer. Your satisfaction is our top priority, and it's reviews like yours that keep us motivated to deliver our best.

We look forward to serving you again in the future. If you have any more questions or need further assistance, please don't hesitate to reach out.

Best regards,
Team Fortress

Bedømt til 5 ud af 5 stjerner

Great stuff!

Office were amazing helping me design a solution and the guys who came to install it too were great. Polite, efficient and great eye to detail.
Thanks again!

15. juli 2023
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Besvarelse fra Fortress Security Alarms Ltd

Hi Peter
I'm delighted to hear that you had a positive experience with our office team and installation crew! We truly value your feedback and are thrilled that our service met your expectations. Thank you for taking the time to share your thoughts. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
Regards
Team Fortress

Bedømt til 5 ud af 5 stjerner

Excellent service and excellent quality…

Excellent service and excellent quality engineer was brilliant would highly recommend them

8. august 2023
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Besvarelse fra Fortress Security Alarms Ltd

Hi Mr Lockhart
Thank you so much for your kind comments and for taking the time to leave us a review. We hope to be able to serve you for a long time to come.
Regards
Team Fortress

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