What an amazing service. I asked for it to be delivered on a certain even when the option was not available online the day after when I was placing the order and they made it happen so I got fresh fis... Se mere
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Se, hvad kunderne siger
My husband and I thoroughly enjoyed the Forman's Smokehouse Tour last Saturday. Starting with a fascinating talk by Lance Forman, followed by highly skilled demonstration in the factory by Master Carv... Se mere
Brilliant service & food, thank you! The Forman's team kindly turned around my New Year's Eve order swiftly and efficiently - it arrived on time, beautifully packaged, and was delicious. Our guests th... Se mere
Virksomheden har svaret
Why do I always submit an order at Christmas? Consistently high-quality and consistently reliable delivery. Everything properly packed and as described. Over the years, I've become better at fin... Se mere
Virksomhedsoplysninger
Om Forman & Field
Skrevet af virksomheden
Forman & Field is part of the Forman family of companies spearheaded by H. Forman & Son, the world-renowned smoked salmon business that dates back to 1905.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Forman & Field is our gourmet food home delivery service. It's very simple. We source the finest foods from across the British Isles and whisk them, fresh as can be, to your doorstep.
Fish, meat, cheese, charcuterie – the very best we can find. We also make gourmet dishes for top restaurants and hotels so you get to try those, too, in the comfort of your home.
By the way, in case you're wondering, there is no Mr Field but there is a Mr Forman: Lance Forman, the great grandson of Aaron 'Harry' Forman who started this deliciously fishy tale.
WHY F&F FOOD TASTES SO GOOD
In a nutshell: Quality, freshness, and a team that cares.
1. All ingredients are fresh as a daisy. A freshly-picked super-fresh daisy.
2. Every dish is made to order. Your order arrives and we start preparing it. That’s it. Nothing sits on shelves. If an item arrives frozen, that’s because we want to lock in the freshness.
3. We only work with family-run, artisan suppliers. Because ethical husbandry, seasonality and flavour are their priority.
4. Everything is made by hand. We pack every order by hand, too, using specialist protective packaging.
5. We use overnight couriers. It means your food arrives in tip-top condition.
LONDON’S FIRST EVER PROTECTED FOOD
We’ve been producing London Cure Smoked Salmon for over a century, so it was a proud day for us when our ‘London’ Cure’ smoked salmon was recognised as a delicacy worthy of PGI Certification. PGI status, enforced by law, is designed to protect and celebrate traditional regional foods similar to Champagne, Parma ham, Melton Mowbray pork pies and Wensleydale Cheese to name just a few.
Not only is ‘London Cure Smoked Salmon’ now the only smoked salmon in the world with protected status, but London’s first ever food or drink to achieve this coveted recognition.
The PGI label also protects consumers from buying cheap imitations that are not of equivalent quality or have a different flavour. But with Forman’s you don’t need to worry. We are the only smoked salmon producer in the world to hold this coveted status.
Kontaktoplysninger
Stour Road, E3 2NT, London, Storbritannien
- 0203 601 5464
- info@formanandfield.com
- formanandfield.com
4,2
God
624 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really good
Really good, personal service. Food was first class. Excellent experience all round.
20. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Beautiful words, thank you so much JH we really appreciate this!
F&F x
Exemplary Service and Produce from Forman & Field
Forman & Field is consistently excellent in terms of the quality of their produce and the service they deliver. Rachael in customer services was particularly impressive in going above and beyond to ensure that our New Year delivery arrived in time. I cannot praise and recommend this company highly enough - superlative!
30. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Rachael is an absolute treasure we couldn't agree more! Thank you so much for all of the kind and wonderful words, our customers are a real treat!
F&F x
Just to say a huge thank you to you and…
Just to say a huge thank you to you and your team for such a professional service. Will definitely order more next year - now tried and tested
12. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
And a huge thanks to you too! We look forward to speaking with you again soon, appreciate the review!
F&F x
Christmas 2023
Ordered Porchetta, London cure smoked salmon and cheese for Christmas. All were perfect and made our family Christmas all the more special. Communication and customer service are world class. Thank you
25. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Music to our ears thank you so much!
We can't wait to help again soon!
F&F x
Brilliant service & food
Brilliant service & food, thank you! The Forman's team kindly turned around my New Year's Eve order swiftly and efficiently - it arrived on time, beautifully packaged, and was delicious. Our guests thoroughly enjoyed the Forman's treats, especially your famous smoked salmon of course. Highly recommend & Happy New Year!
30. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Hi Holly,
We're so glad we were able to help, and more so to read how much your guests enjoyed everything!
We look forward to speaking with you again soon!
F&F x
Forman over function - very poor
Such a shame. Wonderful range and good customer service/communication up to the point of delivery. Goods were sent in a box at least 4x too big with no additional packaging. As a result, by the time it was delivered, expensive produce like lobster and soft cheeses looked like they had been in a tumble dryer. I could not get through on the phone , I did email but got no response and so was not able to rectify in time for Christmas wasting a substantial of money. I made an order from the Fish Society who I normally use which arrived yesterday, expertly packaged and in perfect condition. Really very unhappy with Forman and Field. Please do not resort to blaming it on being busy at Christmas. Knowing many customers have ordered specifically for this day means you should ensure enough resource to manage last minute issues to avoid this sort of situation occurring.
22. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Hi Kay,
So sorry to hear of your experience, this is really disappointing for me to read. I've had a look for your original e-mail but I couldn't find it, would you mind sending it again please? info@formanandfield.com - I'll get back to you when we get into the office on Wednesday, I hope that's ok.
Kind regards,
Beth
The food was absolutely exceptional
The food was absolutely exceptional, completely took the stress out of hosting a dinner party.
Considering the food is freshly prepared the day before delivery, the packaging and delivery went off without a hitch! Not to mention there incredible customer service who catered to my ever need.
Long life Forman & Field!
22. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Thank you so much you super star!
F&F x
classy food and very easy to…
classy food and very easy to communicate with the company when needed
21. december 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
Thank you so much for your lovely comments Caroline, we really appreciate it. We're here when you need us!
F&F x
Very good quality food and excellent customer service
We’ve ordered several times from Forman and Field - mostly for others as gifts, but having treated ourselves twice this year, I wish we’d done so more! The food is delicious, very well packaged and a real treat. What really topped it off was the customer service - very attentive and quick to respond to my queries. They resolved these and delivered every time, which I wasn’t really expecting, due to time and having to address them during busy periods. Many thanks Beth and the team for being very helpful and personable. Would highly recommend this company.
14. december 2023
Uopfordret anmeldelse
Better than shopping a Fortnums or Chanel
The level of customer service is exemplary and Fortnum and Mason could learn a great deal from you! You honestly should be giving trainings to other similar outfits, and wining customer service awards everywhere. Even Chanel cares less about its clients!
Honestly, you made the whole weekend delightful and I am sure my family will be ordering from you again.
1. december 2023
Uopfordret anmeldelse
Hassle-free shopping and delicious food!
My experience of shopping with F&F was all very straightforward and stress-free. The ingredients and preparation requirements for the various dishes one could order were all very clearly explained on the website and the ordering process was very straightforward. It was good to be able to choose an appropriate delivery-date for my order and all the food was all really well packaged and very well protected in transit, and stayed nice and cool in the fridge with the insulated packaging. And most importantly, the food itself - we had Smoked Salmon Paupiettes and a Dressed Lobster - was absolutely delicious!
We ordered as a special treat for our wedding anniversary and I will certainly order again from F&F for a future special occasion - highly recommended!
24. november 2023
Uopfordret anmeldelse
Excellent
Excellent! Will be ordering again from this brilliant company. Loved the several types of salmon we ordered - especially the soy glazed salmon - oh my gosh - YUM!
13. november 2023
Uopfordret anmeldelse
London's finest mince pies
London's finest mince pies, and many other wonderful things in an extensive catalogue. Everything is British, which is nice, though perhaps the cheeses aren't the most inspiring that can be found on this isle. Smoked salmon is their roots of course -- very good, a bit darker and saltier than Loch Fyne if you're used to that.
21. november 2023
Uopfordret anmeldelse
Always great food and great service
Always great food and great service. Friendly, knowledgeable team and importantly, when something goes wrong - they go above and beyond to correct it. I've used them several times for dinner parties and will be returning many more times.
20. oktober 2023
Uopfordret anmeldelse
The food was of excellent quality😋
The food was of excellent quality😋. It was delicious and well-prepared, leaving us satisfied and impressed.
22. september 2023
Uopfordret anmeldelse
Besvarelse fra Forman & Field
You superstar thank you Aaliyah, we'd love to know what you think we could do to absolutely nail a five star rating! :)
My food order (Number 209076) did not…
My food order (Number 209076) did not arrive and my wife had to make last minute and stressful arrangements for a special dinner.
I suggest you use a more reliable delivery courier.
Your staff are very good when ordering and Rachael Pavitt was very helpful when I asked for a refund.
3. oktober 2023
Besvarelse fra Forman & Field
Good evening William,
Thanks for getting in touch, though I'm so sorry to see the disappointment caused from this failed delivery. We were equally as disappointed. Rachael tried no end to get this rectified and I'm frustrated that DHL let us down on this occasion.
Unfortunately, as much as it stings to have to acknowledge this, there's not a single courier in the land that has a 100% success rate, believe me we've tried them all!
And whilst 98% of our orders run without a hitch, there are unfortunately 2% where there could be a hiccup in the form of a delay or damage. That said, if something does go awry we're always more than happy to try and make it up to you, it's the least we can do.
We will always do our best to be as transparent as possible when it comes to the potential mishaps that can occur within the delivery process, I'm truly sorry that you got caught up in one of these mishaps on this occasion, but I'm glad to see that Rachael was as helpful and wonderful as she always is and the problem was "resolved" at least to the best it could have been given the very disappointing circumstances. I'm sorry, again.
Have a lovely week anyway I hope it's not raining to much where you are currently!, and hopefully we can speak to you again soon.
Beth - F&F
Rachael couldn’t have been more helpful…
I had to change the delivery date and Rachael couldn’t have been more helpful and efficient.
3. oktober 2023
Besvarelse fra Forman & Field
She's an absolute star! Thank you for your lovely comments Rosalyn.
Ham for harvest supper
Ordered by phone good person taking order, added to order a week later no problem with that.
The alderton ham was for our village harvest supper.
Everyone said how tasty it was and I’ve ordered two catalogues to give to residents, I will point out exactly what they had to eat.
Finally the quality is always good.
3. oktober 2023
Besvarelse fra Forman & Field
This is absolutely fabulous to read, thank you so much Beverly! We're looking forward to speaking with you again soon.
Kind regards,
Beth
Food is delicious always amazing…
Food is delicious always amazing quality. A real treat.
27. september 2023
Besvarelse fra Forman & Field
As are our customers! Thank you Julia :)
not my favourite too much salmon for…
not my favourite too much salmon for starter too many bones in the cod miso and the tarts were not the best custard too much sugar
1. oktober 2023
Besvarelse fra Forman & Field
Hi Phoebe, naturally very disappointed to read this.
I will speak with our production team to find out if there's any chance we could make smaller portions of the Spoonable Salmon Surprise, although I must admit it's not often customers tell us there's too much of something! :) The Black Cod is advertised as a boned fish - unfortunately it's simply not possible to remove them before cooking because the fish is too delicate, so it's something we have to make mention of at the time of ordering. We wish there were a way around this but at present there's none without cooking the fish first. I'm sorry if this wasn't clear, I'll take a look at the web listing to see if there are ways we could make it clearer.
The Creme Anglais is naturally sweet, light and delicate, it's made from a traditional Creme Anglais recipe which does tend to differ slightly in taste and texture what us Brits knows as custard! But you of course should have enjoyed it and I'm sorry that you didn't.
If you order again and have any issues what so ever, or even any suggestions for improvement, please do contact our customer service team. We're always more than happy to look at and hopefully rectify any problems, it's really important to us that you're happy!
We hope to hear from you again soon.
Kind regards,
Beth
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