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AFEX Anmeldelser 624

•
TrustScore 4 ud af 5

3,9

Valutaveksling
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

This company has been absolutely horrible it has cost me so much time stress and tears. I would give it negative a millions stars if I could but unfortunately I have to select at least one. I had to g... Se mere

Bedømt til 5 ud af 5 stjerner

I've purchased foreign currency multiple times using another resource. This time I needed Egyptian pounds. My usual resource didn't have them. I did my research and discovered that Egyptian pounds... Se mere

Bedømt til 5 ud af 5 stjerner

I couldn't get Turkish lira in my small town. The local JP Morgan/Chase branch said they only bought Turkish lira, they didn't sell it (stockpiling lira I guess). Found this company on line and the... Se mere

Bedømt til 5 ud af 5 stjerner

I have dealt with International Currency Express several times, and have recommended them to others. Their service is always fast and professional. I never have to worry if I am getting the best exc... Se mere

Virksomhedsoplysninger

  1. Valutaveksling
  2. Økonomisk rådgiver

Oplysningerne kommer fra forskellige eksterne kilder

We have been in business for over 41 years and we have been offering the most competitive rates of exchange we are able to offer. We take great pride in providing the best customer service to ensure you get the currency you need before your trip.

Kontaktoplysninger

3,9

God

TrustScore 4 ud af 5

624 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 5 ud af 5 stjerner

This is probably the 5th or 6th time…

This is probably the 5th or 6th time that I have done business with them. Their exchanges rates are very fair, their service is excellent, & I will continue recommending them to all my friends !

22. februar 2019
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Very easy to use

Very easy to use. I was expecting to sign for the package. Instead, the package was left in my mailbox. Next time I will choose a different shipping option so that the package needs a signature. Otherwise, this was a great experience. To

19. februar 2019
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Purchased Euros

Gave me a competitive rate for purchasing Euros. Easy to order and received them in about a week... make sure someone is there that can sign for them when they are delivered. You can get them faster if you need them, but I was in no hurry. I have used Int'l Currency Express previously and will use them again.

6. februar 2019
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Convenient, But Not Private

International Currency Express processed my online order for GBP. The actual ordering of the currency online was pretty easy. After submitting my order and payment details, I was then contacted via email asking that I send my SS# and driver's license number, per the "US Patriot Act" requirements. They already had my bank details so the purchase could be tracked by the government that way. Due to my work schedule, in the time it took to me to email back my personal information and the time to process my purchase, the exchange rate had gone down, but the company didn't adjust the rate to reflect the drop. All in all the online purchase was convenient, but I would recommend a disclosure on the main web page regarding the Patriot Act and an explaintion of what is required.

5. februar 2019
Uopfordret anmeldelse
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Besvarelse fra AFEX

Hello Ms. McDonald,

We are sorry the transaction didn't go as smoothly with you as it has with other clients. You're right, your busy schedule may have added a few more hours to the process. We try to accommodate our clients as much as possible, especially with sensitive information that is required by the USA PATRIOT ACT. Our main goal is to get the currency in your hands at the best rate of exchange possible. The government isn't looking to track your transactions, it is to making sure we remain a legitimate business and prevent money laundering.

In regards to the change in the rate of exchange during the acquisition of your compliance information, what you suggested makes perfect sense; however, it cannot be done. The reason for it is the flipside to it. Would it be fair for us to ask for more money should the rate have gone in the opposite direction? We believe it would not. The rate of exchange is locked once you submit your request for foreign currency which protects both parties in the transaction.

We will look further into the placement of our legal requirements. We felt that the current locations were plenty. They can be found at the footer of the home page and in the Terms & Conditions which are located at the end of the ordering process. It didn't really make our "Frequently Asked Questions", but perhaps it would make sense to add it there as well.

We are grateful for your feedback and the wonderful rating you have given us. We'll work harder to earn that fifth star on your next order. Have a wonderful trip and don't forget, we buy back foreign currency at a special rate of exchange.

Bedømt til 2 ud af 5 stjerner

The money was supposed to be signed for…

The money was supposed to be signed for at delivery and it was left in the mailbox. I emailed the company to inform and never got a response.

1. februar 2019
Uopfordret anmeldelse
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Besvarelse fra AFEX

We are grateful to you for taking the time to help us improve our service. While we are the mercy of the delivery courier, we do take this seriously and will address it with the corresponding company. We ask that all packages be signed for delivery to take place. However, it is unfortunate that not all mail carriers follow procedures as they should. Please rest assured, all packages are fully insured.

In regards to your email, we apologize for not responding in a timely manner. We will improve on all counts you have pointed out.

Bedømt til 1 ud af 5 stjerner

I sent in a request for currency

I sent in a request for currency, with all the required information asked of me, to include full payment. Yet, someone called me asking for more information, and did not/would not explain why they were calling me. It felt like a scam, so I refused. As a result, I will never use your company again.

1. februar 2019
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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