Footlocker Anmeldelser 

Bought a pair of trainers, they never showed up, so was refunded and re ordered them. Sadly they don’t fit so need to return. My god what a drama this is turned out to be ! The lable for dhl they provide doesnt work at dhl points - ive followed all their instructions to a t ! I asked to be sent a barcode that actually works and they told me they can only send a ups printable lable , i don’t have a printer so cant use this - I asked for royal mail or Inpost, evri as they all do printerless and was told no. They suggested i drive 2.5 hours to the shop to return ! I’ll have to pay the cost of shipping with royal mail myself just to get this sorted ! Customer services were a joke

Disappointed. Bought trainers which were on sale. Within 2 weeks, the price of the same model were dropped again and i was refused the price difference and told to re purchase.

As soon as i bought it up with support, the trainer was completely taken off the website and i have the photos. Shame because i never had a problem prior to this.

⭐ Very Disappointing Experience with Foot Locker

I am extremely disappointed with Foot Locker’s service and product quality. I have received dirty shoes, dirty clothing, and products with poor presentation. Items often arrive without proper packaging, as if they have simply been thrown into a parcel.

I previously ordered a cap, shoes, and socks, and the items arrived without proper packaging. Now, I have ordered Jordan socks and a Jordan backpack again, and I am concerned to see what kind of packaging they will send this time.
For a well-known brand like Foot Locker, this is completely unacceptable. Customers pay for brand-new products and expect them to arrive clean, in perfect condition, and properly packaged.

Foot Locker seriously needs to improve its quality control, hygiene, and packaging standards. This experience has made me lose confidence in the brand, and I would not recommend shopping here based on my experience.

Never seen a app that when you try to reset your password because you forgot your old one , they ask you for your current password in order to reset the password 🤌 brain cells ain’t doing their thing over at footlocker

We visited the Foot Locker store in Plymouth on 1 September 2026 and had such a lovely experience, thanks to Finlay.

Finlay was incredibly friendly, helpful and knowledgeable. He took the time to listen to what we were looking for and went above and beyond to make sure we found exactly what we needed. His patience and genuinely positive attitude made the whole experience enjoyable.

It’s not often you come across someone who provides such fantastic customer service, and Finlay is a real credit to Foot Locker. Thank you, Finlay, for making our visit such a pleasant one — you’re a star! ⭐️

We would definitely recommend the Plymouth Foot Locker team and will happily return in the future.

Myself and my daughter have recently ordered trainers from Footlocker. Neither pair fitted so we followed the returns process on line.
Every DHL service point listed would not accept the return.
It is impossible to drop off at one of the service points so have had to drive to the nearest Store (18 miles away) to return the items in person.
Really poor returns process. I will not order from Footlocker again.

Appalling customer service experience.

I ordered some school trainers for my daughter over a month ago. After a week the trainers had not arrived so I contacted footlocker who made me wait another 10 days before they would look into my order. They said the trainers had been lost, and so because I ordered using a gift card, I placed a second order for the same school trainers. This second order was also lost. Throughout the entire time the customer service team offered little help in resolving the situation and often fog me off with pointless and meaningless emails. I still have not received the school trainers and will never use footlocker again.

I only wish I had read the reviews on trustpilot beforehand.

Don’t order online. Absolute dreadful service and they use DHL for delivery. The driver delivering my parcel legged it to the door rang the bell took a picture and went off all within seconds. I was home. I then asked for it to be delivered to a local shop. They duly sent a message but no code so the shopkeeper wouldn’t allow me the parcel even tho’ the footlocker/dhl email said take the email and id for collection. I did manage to speak to customer services dhl who asked me to download a strange app in order to identify me despite the fact I provided tracking details and they had my email address. Footlocker customer service haven’t returned to me either. The parcel allegedly will be returned in 7 days because I can’t collect it and a refund I presume will follow.

I am surprised that anyone does business with these companies. DHL has an appalling reputation in my area and had I known it was DHL delivering I wouldn’t have used footlocker.

Ordered a tshirt that was great value but didnt fit. Used the return service, read the guidance on how it works, after 14 days no update.

Called up only to find the return parcel was confirmed lost but as I had the receipt from the return they honoured it and I received the refund within a few days.

Only negative aspect was the problem of trying to find a DHL drop off point. Royal mail would have bee far easier however the support from footlocker customer care was faultless.

Would never shop with these again, made 3 orders with them and each time there’s issues with DHL losing each order, now I know it seems harsh marking them down for what DHL have done but it’s every time and from other reviews on here it’s something that is common place when ordering with footlocker so they know how shit DHL are and continue to use them so their low reviews are absolutely valid. 3 orders in a row isn’t unlucky DHL are clearly on the rob so avoid both footlock and their courier of choice DHL

I had an extremely frustrating experience with Foot Locker's Click & Collect service. After travelling all the way to the store to pick up my order, I was told it wasn't there—only to find out later it was lost at the distribution centre.
​While a refund was eventually processed, what disappointed me most was the dismissive and completely indifferent attitude of the store staff. There was no apology for the wasted time or effort. Foot Locker needs to drastically improve both its inventory system and customer service standards.

I read the reviews and was sceptical.

Ordered a pair of HOKA Bondi 9s from footlocker because they were going cheap and they arrived 3 business days later out of the 2 - 6 and seemingly in pristine condition. The box was already opened however. So you know.. Buyer beware

Bought new shoes online and the item arrived in an awful ripped and squashed box, they did say I could send back for refund but daughters birthday was 3 days later so couldn’t, not happy as this was first time I’ve ordered from here

If I could give zero stars, I would. Footlocker has delivered one of the most chaotic, incompetent, and downright embarrassing retail experiences I’ve ever had.

We visited the Trafford Centre Footlocker after seeing a pair of shoes online. The store didn’t have them in stock, but fair enough — these things happen. We asked the manager if any other store had them, and he confirmed Bury had one pair left. We specifically asked him to call the store and reserve them, and he assured us it was done.

So we travelled from Manchester to Bury — time, fuel, effort — only to be told that although the pair had been “kept aside”, a staff member had sold them to another customer. How does that even happen? What is the point of a reservation if your own staff ignore it? It’s amateur hour.

With no other choice, we ordered the shoes online and were told DHL would deliver them within a couple of days.
No compensation. No apology. No accountability.
And as of today, still no delivery.

Trying to contact Footlocker customer service is a joke. You can’t call any store directly, the customer service number doesn’t work, the live chat is permanently down, and the only option is email — which they openly admit takes five days to respond to. Five days. In 2026. For a global retailer.

How is this business still operating? The level of incompetence is staggering.
This was our mistake for trusting Footlocker — but never again.

1 star is to much.
Firstly, on 10th july we saw the trainer's we wanted for our son birthday in the meadowhall store but they only had 1 trainer in store, not a pair just 1. After much difficulty getting onto the website as it kept glitching we found these trainers online and ordered them only to find only 1 trainer delivered, and not a pair. I then called to complain & told our experience from store & delivery and all the agent said was sorry & online which we were offered a gesture of £10 which we think is ridiculous after spending £78.99 & the poor experience we've encountered from FOOTLOCKER itself.
We went on to order said trainers from NIKE website with no problems what so ever.
I was told to send the TRAINER back then I should have the refund within 4 weeks, on 6th August 4 weeks & 2 days had passed with still no refund, I called again & was told returned goods hadn't been received, which I had a DHL email to prove, and should've been within 2 weeks of me sending the parcel back, it was escalated & the refund came later that day.
We will never use footlocker again.

@FootLockerEU cancelled my in-store order (#31041520070000000922) due to their own stock mistake, but refuses to refund me online!

They are forcing me to spend £45 in travel to visit a store just to collect a £55 refund for an item they never delivered. Appalling customer service.

Absolutely terrible experience with Foot Locker customer service.

I ordered a pair of shoes online and wanted to return them. The shoebox arrived with tape already on it, and I returned the shoes in exactly the same condition I received them. I did not add the tape or modify the shoebox.

Foot Locker then rejected my return and refused to issue a refund, claiming that the shoebox had been returned heavily taped and was no longer resaleable. I repeatedly explained that this was the condition in which I received it, and provided evidence and a detailed explanation of what happened.

What makes this especially frustrating is that their response never actually addresses the key question: what evidence do they have that I was responsible for the tape? A photograph showing the condition of the box when it arrived at their warehouse does not prove who put the tape there.

I was passed between customer service and warehouse management, repeatedly explained the same situation, and ultimately received what felt like a completely dismissive response: essentially, the warehouse had made its decision and nobody else could change it.

The irony is that I deliberately returned the product without altering the packaging because I wanted to return it exactly as I had received it. Apparently, that was held against me.

Very poor handling of a straightforward return. I would seriously think twice before ordering from Foot Locker online again.

Slow to arrive. Poor delivery experience. Almost impossible to return and then a charge for returning the item. Shocking company - will never bother again. Avoid.

I have just been to the store to collect my trainers and they have been packaged with the wrong sizes. One is an 7 and one is a 7.5! It was lucky that the cashier asked if I wanted him to check the items before I left the store. I have never ordered from footlocker before and never will again. This is an absolute inconvenience to my life. I’ve had to pay for parking and left work early to collect my item only to find the sizing is wrong. I wanted these for Saturday in which I’m attending an event and a re-order would not arrive in time. The cashier said openly that ‘this happens all the time’ so would you not think that you would do everything you could to prevent it from along repeatedly? Unbelievable!

rubbish, sent me an incomplete product, they couldn't be bothered to send me the missing item, so I have to go through the hassle of returning it and waiting weeks for a refund. wish I hadn't bothered and won't use them again.