Fogstar Anmeldelser 

I placed an order on the 15th of December unfortunately there was a problem between fogstar and the delivery company,these things happen, emailed Fogstar and got a reply from Chavarna who was very apologetic and sent out a replacement next day, top customer service

Really great old fashioned customer service. Really friendly, helpful staff who get stuff done! Chavarna sent out a data cable straight away and free of charge so I could update my battery. The kit is brilliant too. Such good value.

I can highly recommend this company for there impeccable service that I received ...sending some screen shots of my fogstar battery app the technician mark rang me told me what I needed to do over the phone and was all sorted within the hour ...fantastic

Delivery time superb and cost. Initially thought I had an issue and the support was spot on working with me to resolve, eventually found the issue was with my charger, and battery was fine. Good company, good product and would highly recommend.

The batteries are good and the company is good, but unfortunately the customer service people on the phone try to come across like they know what they're talking about when in truth they don't.

For example they'll tell you to fully charge your LiFePo4 batteries until the BMS trips and charging automatically stops, but that's really bad advice because at 14.4v (maximum absorption voltage for the charger) the batteries will never actually reach the required voltage (14.6v or 3.65v/cell) to trip the BMS. Instead what will happen is that the charger will just keep the absorption voltage at 14.4v and if you leave it for too long like I did, waiting in vain for the BMS to trip, it will stress and damage the cells of the batteries.

But nobody at Fogstar will tell you that because they're not knowledgeable enough to understand. They're giving out duff advice which will damage expensive new batteries and they don't even realise it.

Not had the battery for long but the service from Mark, Ben and the team is 5*!

Helped me troubleshoot my self install and were patient with my queries and questions

I recently purchased my second Seplos BDM system to give me extra capacity to store not only solar by day but also Economy 7 at night. I found the staff to be really helpful, friendly and knowledgeable.

Had an issue with accessing the App, was prompted to use the Beta. Worked straight away. Very prompt and efficient service.

After contacting Fogstar after having a issue while I was travelling in Spain. There customer service and communications was excellent. This included emails and phone calls. Unfortunately the issue was unabled to be rectified until I returned to the UK. But on my arrival to Fogstar they fixed the issue very promptly. Thank you

I found Fogstar responde quickly to my emails and are knowledgeable and helpful, I highly recommend them.
Tunde Abiru

Excellent service after ordering wrong item. Easy return service arranged by the company and the correct item was received a few days later.

I requested config changes to my new battery late one evening. Customer services (Mark) addressed it first thing the next day.
The product and delivery were also excellent.

I posted a question on the Fogstar Facebook page Saturday evening. I received an immediate reply despite it being the weekend and first thing Monday morning got an email with the solution to my problem. You don’t get better customer service than that.

Had an issue with a missing package 📦 but was quickly resolved 10/10 fast response and great customer service

Outstanding service from customer support.
Fogstar have been nothing but helpful and professional throughout my upgrade and purchases.
Five star service 👌

Always First Class Customer Service at Fogstar… Thank you Keira :-)

Please be careful with this company. I've ordered Seplos Manson twice. The second order sent me different battery cells. They were mixed. They simply disposed of the batteries they no longer needed. I've contacted them numerous times and they've never called me back. The battery isn't working properly and is draining faster. Huge voltage difference on a single cells. They don't care

I had issue yesterday. First time in nearly 2 years. Only a gliche with app. I phoned tech support who were really helpful and 10 minutes later im monitoring my system again. Can't fault Fogstar for efficiency. Thanks guys.

All in all an excellent experience! The website was very easy to navigate and with lots of useful information making it easier to choose the right product. Very easy to order and my battery arrived a lot quicker than I expected, very helpful as my old batteries had expired. I had a few questions re set up and installation in a hybrid setup and these were all answered very speedily making an easier installation. Mark in technical support was brilliant. An excellent product and brilliant customer support, will definitely use again. Lastly their app is really good and simple to set up.

Had a issue and got in contact and it was resolved straight away. Great service and very responsive 10/10