Breaking regulations
I have flown with Pegasus a few times which has been ok (nothing great). It is a low cost airline so paying extras for the extras is expected.
I had an issue where a misunderstanding from their side meant me and my mother (WCHR) passenger were denied boarding. The next flight was in two days! They arranged a hotel and other bits as required, which I did not take fully as I needed to get to a wedding, and was left about £1000 out of pocket. When claiming for additional compensation as per their own policy and industry regulations, they denied their own mistake. Has been taken up with the CAA.




