The advertised dress was made of chiffon and layered. Dress delivered made of knit. Company won't acknowledge false advertising or wrong item sent. Im expected to pay to return or accept partial ref... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Se mere
Virksomheden har svaret
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Se mere
Virksomheden har svaret
Le pondría-0 fatal primera y última vez que compro en esta estafa de tienda ROBAN a lo demasiado pedí 2 vestidos para una boda tardo horrores la entrega y cuando llegan aparte de feos y de super mala... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Kontaktoplysninger
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, Kina
- support@flycurvy.com
- flycurvy.com
1,9
Under middel
833 anmeldelser
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
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All zeroes
All zeroes! shipping took 6 weeks which was not shared when I ordered. The tracking led to a sight which was blocked by my security software. When asked for a delivery update i was ignored. You offer returns but refuse to return. I will not be making any purchases from your company again. This has not been user friendly.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Stephanie,
We are truly sorry to hear about your negative experience and the frustration you have encountered.
Please know that we take your feedback very seriously and are committed to improving our service. However, we are currently unable to locate your specific order based on the information provided. In order to better address your concerns and find a satisfactory solution, we kindly ask you to contact us via the following email address below. Our customer complaint team will be more than happy to assist you and ensure that your issues are resolved promptly.
We apologize for any inconvenience caused and hope that you will give us the opportunity to make things right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Im really surprised by the reviews
Im really surprised by the reviews. My experience was very good. It took a little longer than I had hoped to receive the 2 dresses i ordered. When I received the package, the dresses were well packed. The dresses themselves are of good quality and fit according to my size (and the size i ordered). I will definitely be purchasing more from Flycurvy.
1. august 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Ronda,
Thank you so much for your kind review! We're really glad to hear that you had a good experience with us and that the dresses met your expectations.
Best regards,
The Flycurvy team
Ordered two dresses and only one has…
Ordered two dresses and only one has arrived. Tried sending a email, bounces back. Wish I had read these reviews before buying…. Total rip off
1. juli 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Kristine,
Sorry to hear about the issues you encounterd.
Firstly, we would like to clarify that our other customers have been able to contact us successfully via email. We kindly ask you to double-check the email address you used to ensure it is correct.
We have verified that your order was placed on July 13th. We understand your concerns about receiving only one of the two dresses you ordered. We want to assure you that we are not a fraudulent company. The fact that you have received one of the items from your order is evidence of our commitment to fulfilling your purchase.
Regarding the remaining dress, we have taken steps to expedite its shipment to you. We have also sent you an email with all the necessary detail. Please check your inbox for this email.
If you have not received our email, it is possible that it may have been filtered into your spam or junk folder. We recommend checking your email settings to ensure that our emails are not being blocked or filtered out.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I wish I read the reviews before…
I wish I read the reviews before ordering. I ordered in hopes for a wedding at the end of July, it's been almost 2 months now and still haven't received any of the items. The tracking info is so vague I have no idea where it is. Needless to say it won't arrive on time bc were flying out in 3 days. Trash company. Don't order from them unless you live in mainland China I guess. Chinese scam.
6. juni 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear sofya,
So sorry to hear about the difficulties you have encountered with your order. We understand how important it was for you to receive the items in time for the wedding, and we sincerely apologize for the delay and the frustration this has caused you.
We have checked with the delivery service, your package is currently in transit to the local post office. We have also contacted the courier to expedite the delivery process as much as possible.
We understand that this delay has caused you significant inconvenience. We are doing everything we can to ensure that your order reaches you as soon as possible.
Once again, we apologize for the inconvenience and any disappointment this has caused.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered my items in May and still…
UPDATE: Another two weeks has gone by and I still have not received my items. Please do not order from here if you need your things within a timely period. I no longer need my things anymore. It’s been 6 weeks since I ordered.
I ordered my items in May and still have not received them. The tracking never updates. I won’t be ordering from here again. Hopefully I get the items in the next few months.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Hi Shereka,
Thank you for bringing this matter to our attention. We are sorry to hear about your experience and the frustration you've felt regarding the delivery of your items.
We want to clarify that your package has been in transit and the tracking information has been regularly updated. Currently, your package has already arrived in the destination country. We have sent you an email with the detailed logistics information so you can keep track of its progress.
Thank you for your understanding and patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
2025-05-06 14:33:21
2025-05-06 14:33:21
FC00679281
The "resolution" is "too bad". Customer service? What Customer service?? First I made the order around the beginning of May. I have (as of 6-30-25) only received part of my order, which was for a wedding at the beginning of June. Of three items, I have two. Neither of which fit despite making adjustments for sizing differences. And the best they have to offer is a "refund of $8.99" out of $110. AND I have to pay to ship the items back. I will NEVER shop here again. I would give negative stars if I could.
29. juni 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Sarah,
Thank you for sharing your experience and concerns with us.
We want to clarify that your order was split into two separate shipments. When you contacted us regarding the return, you mentioned only two items, which had a combined value of less than $30. Our team processed the refund according to the standard procedure. We understand that this may not fully address your dissatisfaction. If you don't want to accept, we are open to discussing further options with you.
Regarding the remaining item from your order, we are pleased to inform you that it is now ready for delivery. We have sent you an email with the delivery information and additional details on how to proceed with the return. Please check your inbox for this information.
Thank you for your patience.
Best regards,
The Flycurvy team
complaint@flycurvy.com
This company is terrible.
Unless you are willing to wait 6+ weeks for your items, do not order from here. The website is misleading about how long orders take to be shipped. I placed my order on May 5th 2025. Once I realized it was being shipped from Hong Kong I asked to cancel the order. That was on May 7th 2025. They replied on May 8th that the order had already been shipped (even though the tracking number showed it had not.) I pointed this out to them and they claimed the tracking information was incorrect. They then sent me an email on MAY 13 2025 saying my order was SHIPPED! So they lied to me about it being shipped in the first place! It is now June 13 and I still have not received my package. Their customer service is also awful and from everything I've read, you have to pay for return shipping. Read the reasons you are "allowed" to return an item also. They are totally ridiculous.
Update 6/30/2025 - Just adding to say my items have still not arrived. Its been 2 months.
Update 7/7/2025 - Items finally arrived. Poor quality, does not match photos. Not surprised after all this.
3. maj 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear customer,
We are truly sorry to hear about the frustration and inconvenience you have encountered with your order.
We want to address your concerns regarding the shipping status of your order. We can confirm that the logistics information we provided in our emails is accurate. However, we have identified that there was a delay in the system when sending the shipping confirmation email. This delay caused you to receive the notification later than expected, which understandably added to your frustration.We take your feedback very seriously and are committed to improving our communication and processes to prevent such issues in the future.
To better assist you and resolve this matter promptly, we need to locate your order details. Unfortunately, the information you provided in your review is not sufficient for us to identify your order. Could you please provide your order number and the email address you used to place the order?
Alternatively, you can contact us directly via email with your order details, and we will prioritize your case.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Do NOT order from this company
Do NOT order from this company. The clothes are not as pictured the sizes are wrong and they charge for returns. Also, i placed my order in April. 2 pieces came in may and the third still has yet to arrive. Absolute disaster.
5. maj 2025
Besvarelse fra Flycurvy
Dear customer,
Sorry to hear about the issues you’ve encountered with your order, including the delays and the problems with the items you received. We understand how frustrating this must be, and we want to help resolve this as quickly as possible.
To better assist you, could you please provide your order number and the email address you used when placing the order? This will help us locate your order details and take immediate action.
Alternatively, if you have any further questions or need additional assistance, please don’t hesitate to contact our team at emails below. We are here to help and will do everything we can to address your concerns.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
Do not order from this company!!
Do not order from this company. I placed an order on April 6th. It is now May 16th and it's still 'in transit'. I placed this order thinking I would get it with time to spare for my May 24th event. Now I'm scrambling trying to locate another dress to wear as I have no faith that this is going to arrive in time. Absolutely ridiculous!!!!
Update - Yes the package was finally delivered on May 17th. However, the outfit that was ordered is so far off on sizing that I still won't be able to wear it. I took all my measurements and ordered the size as indicated however I can't get the pants on any higher than the middle of my thighs. Very disappointed.
15. maj 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Ginger,
We are sorry for the inconvenience and frustration you have experienced with your order.
We found that your order was successfully delivered on May 17th. We have sent you an email with the updated delivery information, including the tracking details.Please check your inbox for this email to confirm the status of your delivery.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure that everything is resolved to your satisfaction.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Love the choice for larger ladies
Love the choice for larger ladies. I have used this company 3 times and have had very good service.
Highly recommended.
11. maj 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Hi,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with us and appreciate your recommendation. We’re committed to providing the best service and choices for our customers.
Looking forward to serving you again!
Best regards,
The Flycurvy team
What goes around comes around!!!
What is wrong with you people? You take advantage to people’s hard earned money by not either shipping what’s expected or not giving their money back!!! Your company sucks, you whomever the owner is SUCKS… do you believe in KARMA!!! Oh it’s real!!!
BTW, my order was placed in 4/8/25
6. maj 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear customer,
Sorry to hear about the frustration you are experiencing. We want to assure you that we take your concerns very seriously.
First and foremost, we want to sincerely apologize for any inconvenience or distress caused by the delay in your order. It is never our intention to disappoint our customers, and we are committed to resolving this issue as quickly as possible.
To better assist you and address your concerns directly, we kindly ask for the following information:
1. Your order number
2. Email address used for the order
Alternatively, if you prefer, you can contact our Customer Complaints Department directly at the email below. They are dedicated to resolving customer issues and will be able to provide you with immediate assistance.
Best regards,
The Flycurvy team
complaint@flycurvy.com
I ordered a beautiful dress and…
I ordered a beautiful dress and received an ugly dress that is not even the same dress. I cant get a refund for because I keep getting the run around.
I wish I could upload the picture!!!
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Gracie,
We are truly sorry to hear about your experience with the dress you received.
We want to assure you that we take your concerns seriously and are committed to resolving this issue. Our customer service team had already provided a return address in the email sent on April 30th. If you have not yet seen this email, please check your inbox (and spam folder) for further details.
Additionally, our Customer Complaints Department has also sent you another email regarding the return address. You may choose to reply to either of these emails to proceed with the return process. We will do our best to assist you and ensure that your issue is resolved promptly.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make this right.
Best regards,
The Flycurvy team
complaint@flycurvy.com
SCAM! Dont buy from this company
Dont buy from this company! I purchased my dress on March 1st. I first contacted Flycurvy on March 29 because I hadn't received it yet. They assured me it would be here in 2 weeks. And sent pictures of the tracking. Very suspicious, the tracking showed that on the 13th of March my Dress was supposed on a US International flight. That told me right there that it was a Scam. I asked for a refund and was told no. The 20th of April I started a dispute with my credit card company. They refunded my money within 2 days.
1. marts 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Nancy,
We sincerely apologize for the delay and any inconvenience caused.
Regarding the tracking information, we understand that the update on March 13th raised concerns about the authenticity of the shipment. We want to assure you that our logistics process is genuine, but unfortunately, there were delays in the transportation that we did not anticipate. We deeply regret that this caused you to doubt the legitimacy of our service.
We were unable to provide a refund without verifying that the package was lost. We apologize that our customer service team did not explain the situation clearly to you.
We appreciate your patience and understanding while we investigate this matter further. In the meantime, we are working closely with our logistics partners to ensure that such delays are minimized in the future.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Not worth the money
Dress was made of cheap fabric, thin. Definitely not worth the money I paid.
Size was true which is why it gets 1 star. I’m now attempting the returns process so we will see how that goes.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Erica,
We are truly sorry that our product did not meet your expectations.
We noticed that you contacted us on April 23rd regarding a return, and we promptly responded to your request. However, we have not yet received a reply from you. In order to proceed with the return process, we kindly ask you to check your email for our response and get back to us at your earliest convenience.
Your satisfaction is important to us, and we are here to assist you in resolving this matter. We look forward to your reply.
Best regards,
The Flycurvy team
support@flycurvy.com
complaint@flycurvy.com
Dress was delivered with in the time…
Dress was delivered with in the time frame. Dress is beautiful!! Very well made. I love it!!!!
29. marts 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Jillian,
Thank you so much for your kind words! We are thrilled to hear that the dress arrived on time and that you're so happy with it. Your satisfaction means the world to us!
The Flycurvy team
I’m still waiting for my order
I’m still waiting for my order. I checked the status & it says it was delivered but I never received my order. Waiting on reply from customer service.
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Julieta,
We have verified that your package is still in transit and has not been delivered yet. Our customer service team has answered your question and provided detailed logistics information in the email, please check your email.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Extremely disappointed waited weeks and…
Extremely disappointed waited weeks and the dresses are nothing like their picture picture $200 + a dress and you could bye better on SHEIN
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Amy,
We are truly sorry to hear about your disappointment with the dresses you received.
To better assist you and resolve this issue promptly, we kindly ask for the following information:
1.Your order number.
2.The email address you used to place the order.
This information will help us locate your order and provide a more accurate and timely response to your concerns. Alternatively, you can also contact our customer complaint department directly at the email address provided below, and they will work with you to find a satisfactory solution.
Best regards,
The Flycurvy team
complaint@flycurvy.com
“NEVER RECEIVED MY ORDER OVER 2 Months
I waiting on my dress I ordered on February 23, 2024 and I haven’t received it yet. The tracker states it is in transit and sitting in customs?? Then I sent an email asking about it to their so called support team, in turn they sent me a email stating I received it?? No clue why I didn’t read reviews now I feel like a fool. Contracting my Bank today with emails. This is definitely a scam and that’s shameful. People work hard for their money these days are very unstable and all I wanted was to look good at my Nieces Wedding.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Sharon,
We are truly sorry to hear about the distressing experience you have had with your order.
We are currently in close contact with our logistics partners to expedite the delivery of your package. We understand the urgency and will do everything we can to get your dress to you as quickly as possible.
Regarding the email you mentioned, we have reviewed our records and found that our customer support team never sent an email stating that your package had been delivered. It seems there may have been a misunderstanding. We kindly ask you to check your email again to see if there was any confusion.
We have sent you an updated email regarding the status of your order. Please check your inbox.Your satisfaction is our top priority, and we are committed to resolving this to your satisfaction.
The Flycurvy team
complaint@flycurvy.com
This company is a scam
This company is a scam. I bought a dress February 8th for my mother. It is now March 26th the dress isnt here and they refuse to give me a refund. I had to buy another dress last minute and anytime I would email them, all. They do is offer a 10 to $15 credit that you could use for future use. And insist that I wait for the dress to arrive when they can't give me an update on shipping to tell me when it's expected to arrive. Nor do they mention giving me a refund unless I threaten to call my bank. I wish I could upload screenshots so you could see their ridiculous responses via email that i'm getting.
8. februar 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Damarys,
We are deeply distressed to hear about the issues you have been experiencing with your order. We want to assure you that we are not a scam and take your concerns very seriously. We sincerely apologize for the delay in receiving your order and the frustration this has caused you.
To help resolve this issue as quickly as possible, we kindly ask for your order number and email address used for the purchase.
Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
The Flycurvy team
complaint@flycurvy.com
The website says 14-21 days for…
The website says 14-21 days for delivery but my item has been in transit for nearly a month. Tracking info is super vague and can only tell me that it is somewhere near North America. Customer service is very responsive until you ask for a refund, then they disappear. I can't comment on the quality of the clothing since I haven't received it, but the shipping and return policy is enough to make me not order from here ever again.
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Flycurvy
Dear Michelle,
We are truly sorry to hear about the issues you have encountered with your order and the shipping process.
Regarding your concerns about the shipping time, we do have a stated delivery window on our website. However, we acknowledge that the transit time of your package may beyond the expected timeframe. We are investigating the cause of this delay and will provide you with a detailed update as soon as possible.
We want to assure you that our customer service team is always responsive and committed to addressing your concerns.We have been in contact with you throughout this process, and we will continue to keep you informed about the status of your order.
Best regards,
The Flycurvy team
complaint@flycurvy.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.