They sent me a dying tree and will not exchange or refund
I recently made a purchase of an olive tree from Flora's Market, which can be found at florasmarket.co. Immediately upon receiving the item, I took proactive steps to ensure its well-being by reaching out to the vendor for guidance on appropriate care, watering techniques, and general maintenance. I even went as far as acquiring specialized soil and a self-watering pot to provide the optimal conditions for the tree's growth. Throughout the initial two-week period, I maintained an ongoing dialogue with their customer service team, inquiring about best practices.
From the very onset, I noticed an alarming issue: the leaves of the olive tree began to fall. When I raised this concern with Flora's Market, they attributed the leaf drop to the stresses of transportation and acclimation to its new environment, assuring me that such occurrences were typical during the initial phase. However, as time progressed, my olive tree continued to shed its leaves, despite my persistent attempts to foster a healthy environment.
After a month of correspondence, and with a substantial decline in foliage, I communicated my intention to either receive a replacement tree or seek a refund. At this juncture, Flora's Market shifted the responsibility onto me, suggesting that the leaf loss might be attributable to either overwatering or underwatering, essentially implying that any unfavorable outcome would be due to my actions. Regrettably, their response entailed a categorical refusal to entertain the possibility of an exchange or a refund.
In contrast, I have successfully maintained numerous trees within my apartment, often procured from FastGrowingTrees.com. Notably, this alternative vendor offers commendable customer service and readily extends assistance to customers facing issues with their plant acquisitions. In light of my experience with Flora's Market, I would strongly caution against patronizing this establishment when considering online purchases of foliage.