Stevie has been amazing! She helped me find an alternative carpet of a similar standard, sent me photos of colours and really has gone above and beyond to help resolve supply issues which are out of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really disappointed. Sales guys started off great. Communication was really good until my order was placed, but has rapidly went down hill. You seriously need to find another courier company! Was give... Se mere
Virksomheden har svaret
The representative we spoke to was friendly, professional and very helpful and answered our questions in a clear way. He was also helped us place our order online as we aren't very computer literate.... Se mere
Virksomheden har svaret
The website has been closed down and asks you to contact them by email. I have emailed but received no response. I have tried the phone number listed on Trust Pilot but this isn't answered. I purchas... Se mere
Virksomhedsoplysninger
Om Flooring Megastore
Skrevet af virksomheden
Shop Carpets
Shop Carpet Tiles
Shop Laminate Flooring
Shop Real Wood Flooring
Shop Vinyl Flooring
Shop Vinyl Tiles
About FlooringMegastore.co.uk
Our worst nightmare is walking into any High Street flooring store to find the selection of products they offer being only a fraction of what is truly available in the market today. Which is why we have spent 25 years in the flooring and interior design industry perfecting our connections and product portfolio sourced from within the United Kingdom and Europe to provide you with a whole host of different floor coverings you truly will not find anywhere else, especially the High Street. Flooring is not boring; it’s inspiring, and you will believe this whilst shopping with us.
Kontaktoplysninger
Purfleet Bypass, RM19 1TT, Purfleet, Storbritannien
- 01622 790 356
- info@flooringmegastore.co.uk
- flooringmegastore.co.uk
3,1
Middel
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good communication and good price with FM
Despite initially informing me there was a delay with my order Flooring Megastore managed to get my order and delivered within the time I requested - so thankyou FM - we haven't put the flooring down yet but it looks good quality and the colour is better than I expected.Good price with FM too.
10. november 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Jacky. We were glad to help you and hope you love your new flooring.
Kind regards,
James
Great experience buying online from…
Great experience buying online from flooring Megastore. Martin Allen sales advisor, his customer service was above and beyond. I ordered 2 carpets plus underlay, along with 2 rolls of vinyl flooring. Delivery dates were spot on, and any emails to Martin were quickly responded to , without delay. Thank you Martin for all your help, I will be ordering again in the next few weeks, so look forward to doing business with you again
17. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flooring Megastore
Thank you for your review, B R. Martin was thrilled to have assisted you and is glad you love your vinyl order.
Kind regards,
James
Failed delivery
My delivery driver rang to say they cannot deliver today so I am having to pick the flooring up myself from the depot 6 months pregnant.
9. november 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Gemma. I'm sorry the delivery driver couldn't deliver on the selected date. We were not made aware of the issue until your review. Apologies for the inconvenience caused by you having to collect from the depot.
Kind regards,
James
Avoid
Avoid! You have been warned!
I chose to disregard the negative reviews because a member of staff confirmed by email that the product I wanted was in stock but in short supply so I should purchase asap. I did!
I was surprised that the next communication received advised they’d check availability with the supplier!
2 days later I was informed order could not be fulfilled. I was only looking to buy 2m x 3.6m.
Disappointed and annoyed to have to begin my search again.
Price was good but the absence of telephone number was frustrating.
Money re funded but I remain unimpressed by this company’s attitude to Customer Service!
16. november 2023
Uopfordret anmeldelse
Besvarelse fra Flooring Megastore
Thank you for your review, Alastair. Apologies for the issues with your order. Our management team is currently in the process of resolving stock and website issues although I appreciate this comes too late for your order. Apologies again for any inconvenience caused.
Kind regards,
James
Besvarelse fra Flooring Megastore
Thank you for your review, Ken. We are thrilled to know you love your purchase and hope you continue to do so for many years to come.
Kind regards,
James
Impossible to deal with
Wouldn't send samples. Couldn't speak with anyone on the phone. Wouldn't advise how true to colour the images were. Vague on a question about returns and then a grand finale of not having the stock that was showing as available when ordered on line.
9. november 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Elise. Apologies for the issues with your order. Our management team is currently in the process of resolving stock and website issues although I appreciate this comes too late for your order. Apologies again for any inconvenience caused.
Kind regards,
James
Really disappointed
Really disappointed. Placed an order and received confirmation, only to be told the item isn’t available.
I read reviewed that this has also happened to others. Surely stock levels are updated before orders are accepted?!
8. november 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Mike. Apologies for the issues with your order. Our management team is currently in the process of resolving stock issues although I appreciate this comes too late for your order. Apologies again for any inconvenience caused.
Kind regards,
James
Lovely carpet at a brilliant price.
30. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Jaz. We hope you enjoy your carpet for many years to come.
Kind regards,
James
Poor systems!
I can't create an account to follow my order. It recognises my email address but won't let me reset the password and I have no idea when my goods are coming.
2. november 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Linda. Currently, our systems and processes are being changed at the management level, this will have some service impact until resolved. I have requested my colleague investigates and updates you in the meantime.
Kind regards,
James
Easy to order
30. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, customer. We hope you love your purchase for many years to come.
Kind regards,
James
Website stock levels a lie!
Placed an order for flooring which was stated as in stock on the website on 28/10. I then received an email 4 days later stating the flooring was not in stock and the delay would be over 4 weeks! I checked the website when I received the email and it was still showing as in stock so clearly they are taking money regardless of stock in the hope people will wait over 4 weeks for a delivery (of which they charge £35 for too!). Also, the website STILL
shows as in stock at this very moment I’m writing this review (8 days after the original order).
28. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Dean. Apologies for the issues with your order. Our management team are currently in the process of resolving stock and communication issues although I appreciate this comes too late for your order. Apologies again for any inconvenience caused.
Kind regards,
James
AVOID - absolutely useless
Absolutely dreadful company. First order cancelled as no stock. Emails requesting help not answered, website then wouldn’t accept orders and phone calls not answered. Ordered elsewhere in the end from a company whose website worked, answered their phone and gave helpful advice.
25. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Samantha. I'm sorry for the issues with your order and the general lack of information. After acquiring Flooring Megastore, it has been required to undergo a drastic overhaul of the processes previously in place. Whilst these are being made, we have limited the ordering process until it is fully fit for purpose. I appreciate this is of very little solace and I apologise wholeheartedly for the issues you've experienced.
Kind regards,
James
Where is my delivery?
Waited in all day for a delivery that I was told would be coming today, It never came.
I’m none the wiser as to when it might as I can’t seem to get a reply from customer service and there are no numbers available to call.
The delivery fee is high and for it you’d expect a time slot or additional information other than between 8am & 6pm.
No service given.
Very disappointed.
31. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flooring Megastore
Thank you for your review, Robert. Apologies the courier sent the flooring through the incorrect network, leading to a delivery delay. I can see this was delivered the day after the originally selected date. Apologies for any inconvenience caused, we hope you love your new flooring.
Kind regards,
James
Poor Contact facility
The ordering process was straightforward, however the item was shown in stock and when order was placed I was contacted to advise item would need to be ordered with a 3 week delivery time .
Trying to contact megastore was difficult as they have no tell no. and they do not reply immediately to emails . A bit of a nightmare .
24. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Keith. Apologies you are finding it tough to get in contact with us. Since Flooring Megastore has been integrated into the Nestware umbrella of companies, some of the processes are undergoing major change to allow for future process improvement. I appreciate this is presently far from ideal but please be rest assured it will vastly improve in time. Our sales team should be in contact shortly to provide an update.
Kind regards,
James
No response or communication
Been trying to contact the company to get a delivery date has nearly been a week and still can’t get hold of anyone or a reply to my emails, Delivery company have not contacted my either with a delivery date
23. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Becky. I'm sorry about the lack of communication on your order, our sales team should have kept you in the loop regarding any delays. Our customer services team has been in contact regarding this and I hope, when it arrives, that you love your order.
Kind regards,
James
100% Recommend.
After checking the sites of MANY different companies, I can honestly say that FM was the cheapest and their help and customer service second to none. The shop in the next town wanted more than twice the price for exactly the same make and same choice of laminate. FM arranged delivery and the truck driver kept me informed and was extremely helpful. I cannot recomment FM enough. I am very grateful and impressed. Thank you and well done. JR Carterton
26. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, MR J R. Our sales team, Aedan and Martin are thrilled to hear you love your order with us. We hope you enjoy it for many years to come.
Kind regards,
James
Great service all round
Very easy ordering process and speedy delivery. Great quality carpet at a fraction of the price which I would have paid at one of the large chain stores.
16. september 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Steve. We hope you love your new carpet for many years to come.
Kind regards,
James
Impossible to get in contact with them
I have used Flooring Megastore for a previous order which went fine. Since then it now seems impossible to contact them in regards to a new order. They have stopped manning their phone lines so you can’t call them to speak to a person. Also they have stopped relying to any emails or the contact form on the website. Seems very strange they are now impossible to contact.
12. oktober 2023
Uopfordret anmeldelse
Besvarelse fra Flooring Megastore
Thank you for your review, Akaash. We are currently updating our processes for future orders through Flooring Megastore. In the interim period, we are requesting our customers fill in the online form, and one of our agents will be in contact as soon as they can. Having checked for your details, I cannot see anything under your name. Could you please re-send the request and we will respond accordingly.
Kind regards,
James
Out of stock
It would be useful to know if product were out of stock before paying in full for them…
13. oktober 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Steve. I'm sorry we had to cancel the order due to stock unavailability. In this instance, the manufacturer informed us the goods could be supplied but after purchase, it came to light that this wasn't the case. We hope you've found a suitable alternative and apologies for any inconvenience caused.
Kind regards,
James
Great prices and good communication
Great prices and good communication during the ordering process. Loving my carpet, thank you
26. september 2023
Besvarelse fra Flooring Megastore
Thank you for your review, Edi. We're thrilled to hear you are loving your new carpet, we hope you do so for many more years.
Kind regards,
James
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.