Flooring UK Anmeldelser 

Excellent customer service from start to finish. Fitted on a day that was convenient to me. Carpet is lovely and really well fitted.

Pricey but Fitting was first class by Hughie and Danny, they did a great job and took the time to explain aftercare for the Wilton carpet.

Strongly do not recommend using this company. We bought the "Naturelle Cottage Oak SPC Rigid Core Click Vinyl Flooring", a mid-range floor sold with a 20-year guarantee. Just 3 years later, the floor has significantly deteriorated, including snapped edges and entire sections coming away.

The floor, while not installed by this company, was fitted by a professional (Checkatrade-approved). The subfloor was properly levelled, underlay was accounted for; we followed all installation advice recommended prior to fitting.

When we contacted the sales team, we were presented with layer after layer of conditions that had to be met before the company would even consider compensation. It felt like the process was designed so the customer is always at fault and the product is never the problem, citing policies such as "Sunlight and Temperature Exposure" and "Furniture and Load." Both of these felt like a stretch in our case: our house is north-facing and half of it receives no direct sunlight at all, and the heaviest furniture we have is a small 3-person sofa. And also, what kind of flooring cannot tolerate either of these things!

Despite this, we completed their paperwork and complied with everything they asked of us. It has now been over a week with no response.

Given a floor sold with a 20-year guarantee has failed within 3 years, and we've had no response despite meeting every condition asked of us. We are really disappointed.

Do not under any circumstances purchase flooring from this company. They will sell you flooring with a 20 year life expectancy, however even when installed correctly it will fail after 2 years.

They will then inform you that the flooring should not:

-have furniture on it
-be in a room with windows
-be exposed to sunlight
-be exposed to changes in temperature.

They will then request unreasonable steps such as dismantling of kitchen units to prove that it is the flooring at fault.

Save yourself time and hassle and use someone else.

Outstanding from start to finish
I've just had my house fitted out with Carpets and Oak flooring.
Dave from the Southport shop was very friendly & professional , in assisting and advising me to choose the flooring , with prompt quotes ,
Dave ,the guy who fitted the Oak Flooring was polite, and prompt, no mess was left and he done an excellent job as did the guys who fitted the carpets
Thank you, would not hesitate to recommend this company

This company goes out of it's way to assist customers. The quality of the glue down flooring is also exceptional and perfectly engineered. This is a genuine review not set up by the company.

Very fast delivery and amazing quality of product.

Delivery wasn’t the best as no information provided. But that wasn’t the worst bit, when I had a problem with a product they washed their hands of it and basically said that I should have spent hours researching the product that they recommended because they couldn’t be bothered to put the right/or any information on their website, even when I emailed the complain they even admitted that they couldn’t really find any information on it themselves. Absolutely useless after sales and definitely would not recommend or be using again.

I dealt with Dave at the Southport branch and he arranged the measuring and fitting of new flooring for most of the house. He was outstanding - laminate floors were fitted by Mark who was also outstanding. So pleased with the finished job

Still waiting for a manager call back. Was told it was a 4 hour call back timeframe, that was 2 days ago. They don’t change their product codes on their website when an item changes so you end up with product that is useless and give stupid suggestions about how to resolve this issue.

Product wasn't as the online photos. Had a very dark mark in it. Was hoping to get a replacement sent out but they said it wasn't a defect. So we are stuck with an unusable coir matt. I have since ordered from another supplier. Far better quality. Price and delivery time was good so 2 star. You get what you pay for.

Ordered grey coir matting sample to check the colour. Sample arrived swiftly. Ordered 1mx1m to fit to doormat well at entrance door. Excellent quality and easy to cut on reverse. Very pleased with the colour as it compliments my white and grey entrance. Competitively priced item. Thank you.

This was my first purchase from Flooring UK and it certainly won't be the last, the customer service is excellent, the quality of the doormat is equally excellent, delivery as promised. What's not to like.

I recently purchased 17 packs of laminate flooring and beading what can I say fabulous product at a very competitive price and the staff so friendly knowledgeable and helpful .if you need flooring I highly recommend you give this place a look

Great customer service, some flooring was damaged in delivery, after contacting the sales team, it was dealt with quickly and efficiently and a new box has been despatched. Thank you

Horrible customer service, very quick at replying but not actually providing information needed. Using other companies as suppliers as do not stock or manufacture anything, therefore the resolution for any wrong/damaged goods are non existent. I would advise to use other flooring companies who most likely supply flooring uk, for cheaper and better service but for the same quality element.

Horrible company who will do everything not to take responsibility for their own wrong items sent.

I had to contact flooring uk about delivery as we live in the North of Scotland, they were quick to reply to my query and the order came on the day expected.
The quality of flooring is excellent and no other company could match the price.
We have now used flooring UK twice and wouldn't go anywhere else, and the 2nd time delivery was 48 hours.
Best flooring company ever.

BIRKENHEAD Great quakity product range, service excellent, staff spot on.
Pricing very competitive, beating B&Q's offer of buy four get one free. 100% recommend.

Excellent service; requested a sample and received it within 48hrs; then placed the order which arrived tracked via DHL again within 48hrs. Great service very happy with the product and the price paid.