flightlink.co.tz Anmeldelser 

We flew with Flightlink from Arusha to Zanzibar. The airline completely ruined the beginning of our vacation. Without any warning or explanation, they just left our baggage behind in Arusha because of the plane's weight limits. The customer service is completely silent and provides no updates. Future travelers, beware: Flightlink regularly leaves passenger bags behind! This is unprofessional and unacceptable.

I’m surprised to see all these negative reviews, honestly our experience with the airline was fantastic.
We flew three times with them during our stay in Tanzania and Kenya, every flight was on time, aircrafts were clean and all the staff was kind and professional.
Thumbs up for Richard, the flight attendant on our flight from Arusha to Zanzibar, very professional and nice with us.
Andrea

Don't book with Flightlink, they took from me 30$ for an extra luggage, knowing that we were respecting the policy of airlines companies having less than 20 kilo luggage and less than 5 kilo for hand bags !
the never refund me, they took it for them, what a disgusting crew

Dès notre arrivée à l’aéroport, les problèmes ont commencé. Nous étions accompagnés de notre guide, qui nous avait confirmé que tout était en ordre. Au passage de la sécurité, nous avons vu plusieurs personnes nous passer devant sans aucune intervention du personnel. L’organisation semblait totalement inexistante et personne ne faisait respecter la file d’attente.

Après avoir perdu du temps à cause de cette mauvaise gestion, nous nous sommes présentés au comptoir d’enregistrement à 12h20 pour un vol prévu à 13h00. Étant donné la taille minuscule de l’aéroport, il restait largement assez de temps pour enregistrer nos bagages. Pourtant, l’employée présente nous a immédiatement affirmé que c’était trop tard.

Mais le plus choquant n’a pas été le refus lui-même. C’est l’attitude de cette employée. Dès le premier instant, elle s’est montrée agressive, froide, hautaine et particulièrement désagréable. Pendant près de 15 minutes, elle a passé son temps à répéter que ce n’était « pas possible », sans jamais chercher à aider, à expliquer correctement la situation ou à proposer la moindre solution.

Notre guide a essayé à plusieurs reprises de discuter calmement avec elle et d’expliquer les circonstances. Elle l’ignorait complètement. Pire encore, elle refusait souvent de nous regarder lorsqu’on lui parlait, comme si nous ne méritions même pas un minimum de considération. Je n’ai jamais vu un tel manque de respect envers des clients.

Face à son comportement, nous avons souhaité relever son identité afin de déposer une réclamation officielle. C’est à ce moment-là qu’elle a refusé de communiquer son prénom. Cela nous a donné le sentiment qu’elle ne souhaitait pas être identifiée ni assumer la façon dont elle nous traitait. Pour ceux qui pourraient avoir affaire à elle, il s’agit de l’employée portant des lunettes bleues au comptoir d’enregistrement.

Voyager implique parfois de faire face à des imprévus ou à des règles strictes. En revanche, rien ne justifie un tel niveau de mépris, d’impolitesse et d’absence totale de professionnalisme. Entre une sécurité désorganisée, un manque total d’assistance et une employée au comportement inacceptable, cette expérience a été un désastre du début à la fin.

Nous partons donc sur un vol 4h plus tard sans excuse de qui que ce soit. Une journée de vacance totalement morte.

C’est sans aucune hésitation l’une des pires expériences de service client que j’ai connues dans toute ma vie de voyageur. Je déconseille fortement FlightLink et j’espère sincèrement que la direction prendra au sérieux les plaintes concernant ce type de comportement.

Staff rude and unprofessional. The damaged our luggage. From Arusha airport I would rate ground staff with a 0. SCAM FOR TOURISTS.

Please don't book with FlightLink in Tanzania. The luggage of many people was not on the plane. Ok, that can happen. But the manager of FlightLink in the airport was continue telling a lie about the delivery of the luggage. She told every hour "Trust me, trust on god, the luggage will be on the belt the next hour, I promise. We waited many hours but finally we decided to go to the hotel without luggage.

We used this airport to travel to Zanzibar and, unfortunately, the experience was far from satisfactory. We hope this review may be helpful both to fellow travellers and, above all, to those responsible for managing the facility.
On the security front, we noticed several concerning issues: the scanners did not appear to be working properly, and we witnessed situations that would not be acceptable in an international airport setting — such as a passenger presenting a photo of their passport on a mobile phone rather than the original document. Air travel security is paramount, and we sincerely hope that stricter measures will be put in place as soon as possible.
At check-in, we were informed of an aircraft change — from SafariLink to FlightLink — with a departure delayed by approximately one hour, without any clear explanation or apology. We also noticed a noticeable disparity in the treatment of local passengers versus tourists, with baggage checks applied inconsistently.
Particularly frustrating was the handling of our carry-on bag, which was checked into the hold without any opportunity for discussion, leaving us concerned about having the essentials for our holiday. On several occasions, staff members did not demonstrate the courtesy and professionalism one would expect in a tourist-facing environment.
We understand the challenges involved in managing an airport serving such a popular tourist destination, and we acknowledge that this is currently the only practical connection to Zanzibar. For this very reason, we believe it deserves greater attention and investment — in terms of infrastructure, staff training, and safety standards — in order to meet the expectations of international travellers.

Flight from Serengeti to Zanzibar. Flightlink changed flights and sent us wrong times stating the flight will depart an hour later than it actually did. Because of this, we missed our flight. Flightlink refused any assistance or compensation. We just received dismissive emails full of fabricated lies. I would avoid this airline if you do not want to lose your money. AuricAir and Coastal are much better options.

Ich kann tatsächlich nichts schlechtes über flightlink sagen. Sind von Mwanza nach Arusha geflogen. Der Flug ging pünktlich los, war eine schöne Propeller-Maschine, das Personal an Bord und an Land war super freundlich. Wir haben auch gratis Wasser und sehr leckere mit viel Schoko überzogene Cashew Nüsse bekommen. Schnellste Gepäckabwicklung weltweit bisher

Herr Idrissa von Flightlink Mwanza hat mich super betreut als ich eine Frage hatte und mich begleitet bei meiner Flugangst. Wirklich sehr zuvorkommend gewesen und super verständnissvoll auch alle anderen Mitarbeiter waren super nett im Office. Vielen Dank dafür

Den Flug würden wir natürlich gerne bewerten, nur hat der erst gar nicht stattgefunden.
Pünktlich früh morgens am Airport Sansibar für unseren Flug nach Pemba. Online Check-In vorab nicht möglich gewesen.
Na dann - verwunderte Augen, denn unser Flug wurde nicht auf dem Display angezeigt.
Endlich jemanden vom Bodenpersonal gefunden. Der hat uns noch nicht einmal in der Datenbank gefunden. Erklärung: wir hätten sehr früh im Vorjahr gebucht und Flightlink hätte sein Buchungssystem erneuert, leider ohne unsere Daten zu übertragen. Alle Passagiere haben eine mail erhalten, wir halt nicht.
Dann endloses Gestocher im Nebel, Resultat war ein Flug mit Auric Air am späten Nachmittag und Zahlung für ein Tageszimmer in einem nahegelegenen Hotel.
Wir haben beinahe einen vollen Tag im Resort zu fröhlichen 1.200 USD verloren.
Flightlink wegen Entschädigung angeschrieben und welch Wunder: keinerlei Reaktion.

I witnessed very unprofessional and disrespectful behaviour from the flight staff. I arrived at 7:30, yet I was told that I was late and was required to buy an additional ticket. I was then told that a seat was “freed” for me, which felt inappropriate and misleading.

This experience left me feeling treated unfairly and, frankly, scammed. I would not recommend this platform to others. It was one of the worst travel experiences I have had in Tanzania

Very poor interface when you book - need a better website design for smoother service. The airplane from Arusha to Zanzibar was new and well ahead of schedule (departed 20 minutes early and arrived 30 minutes early). Snack with bottled water was provided. We were charged to check-in our carry on as it had wheels and they don’t accept that (money grabbing situation) because the lockers are small.

Ho volato con flightlink da Nairobi a Zanzibar e ritorno. È stata un’esperienza positiva. Il volo è stato puntuale e a bordo ci hanno offerto acqua e una piccola merenda.

Volo A/R Dar Es Salaam - Zanzibar. Tutto perfetto, dal check in alla puntualità, alla cordialità del personale. Viene peraltro fornita anche una bottiglietta d'acqua nonostante il breve tragitto. Inoltre nel prezzo è incluso un bagaglio da stiva da 20 kg e uno a mano da 5 kg. Ottimo anche il servizio whatsapp che mi è stato molto utile per avere informazioni sulla prenotazione e sulle regole dei bagagli. Non metto 5 stelle perché la app non funziona quasi mai e anche il sito web mi ha dato problemi oltre a essere poco chiaro nelle informazioni sul volo (motivo per cui ho dovuto domandare all'assistenza whatsapp).

The booking experience and customer service has been terrible.

Our flights from Zanzibar to Serengeti has been cancelled weeks after booking because Flightlink said their flight wasn’t full and it was the start of the low season.
I understand that an airline company may try to optimize its operation to reduce its costs but I would expect the company to compensate the impacted customers at its was Flightlink’s sole decision to cancel the flight.
Nothing happened, they put us on the next day flight and we had to pay by ourselves the hotel for that overnight stay, as well as the taxi back and forth and the Insurrance for Zanzibar (another 88usd) as we were initially in transit and supposed to have none of those costs. And we also lost one night booking in a resort in Serengeti…

Addressing our issue was very slow with days without any updates and we lost any cheaper alternatives (there were a flight on another airline the same day but again Flightlink didn’t accommodate it at their own cost).
I stop here and I would have put 0 star if it was available.

Not recommended at all. There are plenty of other airline companies that also want to be a regional player and offer a decent service.

NB: Reaching the head of sales and even the CEO didn’t solve our issue. I even question the values of Flightlink now.