Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessl... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could n... Se mere
Virksomheden har svaret
Received great service from Roy. After an initial phone call, my further enquiries were replied to promptly and with sufficient detail. When I went in store to book, the service was again efficient.... Se mere
Virksomheden har svaret
44 days later, no refund ! No trip! No communication! I will be sharing this experience daily until I get my money back. I booked a trip on February 27, 2025, which was cancelled the ver... Se mere
Virksomhedsoplysninger
Om Flight Centre Australia - Flight Centre South Bank
Skrevet af virksomheden
Skrevet af virksomheden
Kontaktoplysninger
Shop 19A 192 Vulture St, 4101, South Brisbane, QLD, Australien
- (07) 30490300
3,5
Middel
5 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Scott Bevan outstanding customer service!
Scott Bevan provided absolutely outstanding service in helping us get back to Australia with our assistance cats under very challenging circumstances. He went above and beyond, working tirelessly with multiple airlines and advocating on our behalf when most would not recognise our cats’ accreditation.
Thanks to Scott’s persistence, we were able to fly with Korean Air with our cats in the cabin, and he even successfully arranged a refund when the airline changed its terms after booking.
Throughout the entire process, Scott was professional, responsive, and genuinely committed to helping us find a solution during an incredibly stressful time. We truly could not have made it home without him.
Highly recommend.
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre South Bank
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Flight Centre Farce! Cash Taken, Ripped Off
Booked my flights online via flightcentre.com.au, did not receive a confirmation email with booking reservation/invoice etc. Flight Centre still charged my card. Flight Centre customer service could not find record of a reservation, and that a refund should occur within 24 hours. 36 hours later and no refund has occurred, after having been on the phone again with Flight Centre customer service I was told there was nothing more they could do - offshore call centre...I am now in limbo having raised a transaction dispute with the bank to hopefully recoup my hard earned cash, and am left severely aggrieved, with the bitter, fowl after taste of the middle man (Flight Centre) left in my mouth.
25. september 2025
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre South Bank
Sorry to hear of your experience Liam. This does sound quite strange!
We'd recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query, which upon completion you will be emailed with your confirmation; http://travl.to/62042ssK2K
⚠️ WARNING: 44 days later, NO REFUND ! NO TRIP! NO COMMUNICATION!
44 days later, no refund ! No trip! No communication!
I will be sharing this experience daily until I get my money back.
I booked a trip on February 27, 2025, which was cancelled the very next day. I was promised a refund of $620.14 AUD, but 44 days later, I have received NOTHING—no trip, no refund!
I have called multiple times and sent numerous follow-up emails, and all I’ve encountered is unprofessionalism, rudeness, and zero accountability. Lee Dyball, in particular, showed no professionalism or customer empathy, even telling me I could leave a negative review if I wanted—as if they don’t care about their customers at all!
This experience has caused me a great deal of stress, knowing that I worked hard for my money, only for it to be taken with no resolution. Despite repeated promises, there has been no confirmation that my refund has been finalised.
⚠️ DO NOT BOOK WITH FLIGHT CENTRE! They will take your money and leave you hanging. I will be disputing this charge and strongly advise others to stay far away from this company!
27. februar 2025
Uopfordret anmeldelse
Great Service
Received great service from Roy.
After an initial phone call, my further enquiries were replied to promptly and with sufficient detail.
When I went in store to book, the service was again efficient.
22. marts 2025
Besvarelse fra Flight Centre Australia - Flight Centre South Bank
Hi Steven, thanks so much for sharing this fantastic review for Roy! We love to hear how his efficient communication made your booking seamless and easy 😀
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.