Zoe and Dantae were exceptional when booking my initial flights and then helping me make alternative arrangements to get home. A first class team at Rouse Hill.
Virksomheden har svaret
Shop GR039 Rouse Hill Town Centre, Windsor Road, 2155 ROUSE HILL, NSW, AU
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Zoe and Dantae were exceptional when booking my initial flights and then helping me make alternative arrangements to get home. A first class team at Rouse Hill.
Virksomheden har svaret
Zoe from the Rouse Hill store was very patient and gave me a few options as well as presenting me with options for accomodation and travel insurance. My travel plans were complex but Zoe was abl... Se mere
Virksomheden har svaret
Imagine two senior citizens happily trying to exchange Flight Centre e-gift vouchers for airline tickets to New Zealand.Oh if it was that easy!-Unfortunately the downloaded vouchers didn't print as e... Se mere
Virksomheden har svaret
The staff are very helpful in understanding your needs. Few staff members go a step ahead in patiently explaining about the trip and take lot of their time to explain all questions we have. We have us... Se mere
Virksomheden har svaret
Skrevet af virksomheden

Shop GR039 Rouse Hill Town Centre, Windsor Road, 2155, ROUSE HILL, NSW, Australien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Zoe and Dantae were exceptional when booking my initial flights and then helping me make alternative arrangements to get home. A first class team at Rouse Hill.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
We have been faithful customers of Flight Center for decades. However our recent experience was devastating for us , due to a change of an insurance company used by Flight Center, from Cover More to Europ Assistance .
Due to unforeseen circumstances we had to cancel our holiday trip purchased through Flight Center which was insured by Europe Assistance, a company provided by Flight Center travel agent .
Our advice- don’t ever buy an insurance from Europ Assistance, stay away !
This insurance company had more than 80 % of horrible reviews on Trust Pilot and other platforms. Unfortunately, we found out about it too late.
We are unpleasantly surprised that Flight Center cooperates with Euro Assistance despite the fact that this thieving company has such bad reviews across the board.
The Europ Assistance occurred to be a scam like organisation, highly unprofessional, and insulting with the their policy that discriminates against Australians who’s family are not Australian residents.
We find it outrageous and in our option it reflects badly on Flight Center who is using Europ Assistance service.
Some additional informations.
We lost $6.500 because of the cancellation of our holiday trip purchased by Flight Center, and couldn’t get a refund from Europ Assistance recommended by them .
The reason for cancellation was to go to Europe and see my dying father , after receiving a massage about his conditions. We were insured for situations like that. Honestly, I can’t think of more justified reasons for the cancellation then illness followed by death of your closest relative. But our claim was declined twice .
Europ Assistance didn’t handle it properly from the very beginning . Looking at all the very bad reviews about this company , we now know why .
Why can’t I see my review on the platform ? Please explain , thanks

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Zoe from the Rouse Hill store was very patient and gave me a few options as well as presenting me with options for accomodation and travel insurance.
My travel plans were complex but Zoe was able to make the process easy and stress free.
Highly recommend using the Flight Centre Rouse Hill store and ask for Zoe.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Zoe went over and beyond to help me out on my query. Much appreciated

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Zoe at Rouse Hill was amazing, very helpful and just a pleasure to work with.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
The staff are very helpful in understanding your needs. Few staff members go a step ahead in patiently explaining about the trip and take lot of their time to explain all questions we have. We have used Flight centre earlier to visit Japan and very much impressed with their service.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Dee-Jay at Flight Centre Rouse Hill was lovely, knowledgeable and really helpful. She was honest and gave us a fair price, even the hotel was cheaper through her than the hotel directly. If she couldn’t price match on any items she let us know. We will be back again.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Bianca Douglas Watt from Rouse Hill was ever so helpful from the moment I walked into the store. She was thorough, gave me options to consider and explained everything in detail and with clarity. This was important to me as this is the first trip I am taking solo. Flights, additional accommodation, Trafalgar tour, airport transfers, Insurance, all of it was booked and finalised with ease, thanks to Bianca. Thank you very much Bianca for your excellent Customer Service.

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Well to start there should be an option to give no star rating that's how bad I'm feeling about our last experience with flight centre Rouse hill, extremely disappointed given the amount of business weve done with flight centre over the past 10 years or more I have filed a complaint with your complaints department and have been advised that it will take at least 3 weeks for any feedback or decision to be made re our claim of being over charge by $3000.00

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Imagine two senior citizens happily trying to exchange Flight Centre e-gift vouchers for airline tickets to New Zealand.Oh if it was that easy!-Unfortunately the downloaded vouchers didn't print as expected!
Fortunately Bianca at the Rouse Hill branch was very patient and helped us retrieve the correct voucher numbers via our smartphone.She remained courteous and tolerant through the process and we'd like to send a big thank you to her-and we'll be on our way soon!

Besvarelse fra Flight Centre Australia - Flight Centre Rouse Hill
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.