Caitlin from Airport West Flight Centre did a great job in organising my trip to Malaysia. When a flight was changed by the airline, an email from myself resulted in quick action by Caitlin who booked... Se mere
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Lokation
Skift lokationShop 70 Westfield Airport West, 29-35 Louis Street, 3042 AIRPORT WEST, VIC, AU
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Se, hvad kunderne siger
Our travel agent Loreana is again doing an outstanding job for our next and second cruise to Japan in 2026 and also flight details. Nothing is too much trouble for her to do or follow up. Always smil... Se mere
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Brianna Gick at the airport FC was just amazing! Cannot stress how friendly, professional and helpful she was - going above and beyond for a poorly organised mum just wanting a nice holiday with her d... Se mere
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Jordyn made our first time trip to New York super easy, she was proactive with our enquires, quick and efficient and her email responses were very responsive. We had full trust in her judgments and ke... Se mere
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Virksomhedsoplysninger
Om Flight Centre Australia - Flight Centre Airport West
Skrevet af virksomheden
Skrevet af virksomheden
Kontaktoplysninger
Shop 70 Westfield Airport West, 29-35 Louis Street, 3042, AIRPORT WEST, VIC, Australien
- (03) 8342 8388
3,9
God
12 anmeldelser
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Paid for Pool Access Room with Club…
Paid for Pool Access Room with Club Benefits was DOWNGRADED to a lower room Category which deleted associated benefits. Have waited over One Month for Customer Relations to resolve the problem. I signed off on the Contract/Invoice . NO CODE OF CONDUCT ADHERED TO IN THIS CASE.
23. februar 2026
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Hi Jane, we're sorry to hear about your experience. I can see the Customer Relations team are investigating what has occurred here, and will come back to you as appropriate once they have had a chance to followup.
Caitlin from Airport West Flight Centre is a top travel agent
Caitlin from Airport West Flight Centre did a great job in organising my trip to Malaysia. When a flight was changed by the airline, an email from myself resulted in quick action by Caitlin who booked us on another flight and also changed the time for our booked transfer. The whole experience was stress free due to Caitlin's diligence and professionalism.
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Thank you for taking the time to write a lovely review, We are so pleased to hear they've taken such great care of your trip and helped ease the stress of travel 😊
Jordyn at Airport West
Jordyn gave excellent service and completely satisfied our needs. Very knowledgeable and friendly.
5. marts 2026
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍
Brianna is amazing!
Brianna Gick at the airport FC was just amazing! Cannot stress how friendly, professional and helpful she was - going above and beyond for a poorly organised mum just wanting a nice holiday with her daughter. Will forever recommend Brianna now!
19. december 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!
Took ownership of our trip right up to the end.
Jordyn made our first time trip to New York super easy, she was proactive with our enquires, quick and efficient and her email responses were very responsive. We had full trust in her judgments and kept in touch throughout and up until we left and when we returned, in this customer service industry which Iam in aswell she deserves 5 stars for her authentic service.
10. november 2025
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
We love to see this great review for the team, and how they were responsive and helpful throughout your booking! Thanks for sharing 🙂
Japan Cruising.
Our travel agent Loreana is again doing an outstanding job for our next and second cruise to Japan in 2026 and also flight details. Nothing is too much trouble for her to do or follow up. Always smiling and courteous. Would highly recommend her for whatever holiday you have planned.
Greatly appreciated.
30. november 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Our consultant Chris was wonderful
Our consultant Chris was wonderful and very patient with us re a cruise and overseas trip he organised for us. I will certainly use him again in the future
25. november 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂
Stress free service
Nick from Airport West found us the best price on airfares to the United States. He spent time searching until he found what we could afford.
He was friendly, patient and helpful.
2. november 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Very good service from mark airport west
23. august 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Thanks so much Shane for sharing this great review for Mark!
Avoid Flight Centre Airport West
Five of us recently booked two tours at Flight Centre Airport West with Christopher Renick. Whilst the tours went well several things were not good.
When we paid for the trip I questioned the price of the airfare as it was high and he said we were flying during school holidays but when I checked several days later I found exactly the same flight $1000 cheaper. On our arrival in London we found that Christopher had booked us into the wrong hotel which turned to be a £40 cab fare to get to, he also booked us airport transfers which were in fact supplied by the tour Company and one of those transfers was from the incorrect hotel once again.
You would expect a Senior Consultant to be doing the best for his clients but this was clearly not the case.
3. juli 2025
Uopfordret anmeldelse
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Hi Gordon, sorry to see you're not happy with your experience. Flight Centre website prices and in-store prices can differ. Customers may be looking for a personalised experience in-store with one of our consultants or simply looking to self-book/manage directly through our website.
Pricing is dynamic and volatile, and no price can be guaranteed until paid in full (unless otherwise advised.) As the travel industry is experiencing a welcome surge in business, these variations in price can be significant as more and more travellers return to the industry. This impacts availability, and therefore pricing, in real time.
Prior to confirming a booking, each customer is required to check their invoice, confirming their details, names and travel arrangements are all correct before any payment is taken or booking made. We can understand your frustrations, we do work to ensure all information is made clear prior to booking. We will be sure to channel your feedback as appropriate, thank you for your review.
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Hi Kaka, thanks for your great review.
they do a great job
Yaz has done a great job for us at Airport West. This is our 3rd trip booked with him and we have had no problems.
10. februar 2025
Besvarelse fra Flight Centre Australia - Flight Centre Airport West
Thanks so much Robert for sharing this fantastic feedback for Yaz! We love hearing this :)
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