I would like to thank Nicola for all the help and keeping me informed and a big thankyou to all for the work they have done i would recommend family and friends to fix auto as they do great wo... Se mere
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Brilliant finish on my car, looks brand new. Came back to me looking like nothing had ever happened and had been cleaned inside and out. Very happy with the work. Customer service was excellent, ver... Se mere
The workmanship was second to none, very pleased with the finishing. Customer service / care needs address, attitude needs to be more friendly and welcoming. Nobody acknowledged me when I walked... Se mere
My car repair was handled smoothly and professionally by Nicola, Shannon & Inesa. Dropping the car off and collecting the courtesy car was done quickly but thoroughly and I was kept informed througho... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Skrevet af virksomheden
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktoplysninger
Unit 27 & 28 Leeway Industrial Estate, NP19 4SL, Newport, Storbritannien
- 01633 281766
3,9
God
71 anmeldelser
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The staff were pleasant and helpful.
The staff were pleasant and helpful.. I was kept informed when a courtesy car would be available. They did an excellent job.
10. april 2023
Svar kan have AI-indholdLæs mere
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Besvarelse fra Fix Auto UK - Fix Auto Newport
Hi Owen,
Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know if we are able to rectify this as it seems on this occasion, we were unable to meet our high standards.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
My car developed an extra fault caused…
My car developed an extra fault caused by the accident and was meant to be off the road until May. Fix Auto when they found out ordered the parts and fit in fixing my car and I had it back within a week. So happy with the service though I don't want to see them again lol
24. februar 2023
Time/Mechanic
The work done, was done well. But -
My vehicle was taken mid November 2022.
Unfortunately the branch had flooded, which of course slowed progress. My vehicle was then moved to Newport branch in December, which I wasn’t told.
An inspection by them was conducted, and they then ordered the required parts, which I was not told.
I called to check the progress and I was then told the above details by a manager, who was very helpful and assured me my vehicle would be finished end of January.
Early February the parts were delivered, I was told that the mechanic had inspected the vehicle for a second time, and realised more parts were needed, which pushed back the finish date again.
The second order of parts arrive.
The mechanic inspects for a third time, and of course, realises more parts are needed. And so he orders them, pushing the date back further.
3 inspections, 3 separate orders of parts, 3.5 months.
Why wasn’t the mechanic (I assume a mechanic with 2 functional eyes(?)) able to determine what parts were needed whilst conducting the first inspection?
Or second?
Why had this taken 3.5 months?
And why did someone drive my vehicle to my home, when the vehicle doesn’t have a valid MOT?
The ONLY reasons this review has 2 starts, and not 1, is because the car looks good, and the lady that answers the phone at Newport branch was nice.
24. februar 2023
Besvarelse fra Fix Auto UK - Fix Auto Newport
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.
Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Fuel gauge showing empty when I picked…
Fuel gauge showing empty when I picked the car up when I fueled up before and red paint mark on drivers mirror
1. februar 2023
The workmanship was second to none
The workmanship was second to none, very pleased with the finishing.
Customer service / care needs address, attitude needs to be more friendly and welcoming. Nobody acknowledged me when I walked in, just left to my own devices until one of the reception girls noticed me, and to say they were friendly is a big no no.
4. januar 2023
Very helpful staff from the start to…
Very helpful staff from the start to finish, great quality work
5. januar 2023
The receptionist Lisa was very helpful
The receptionist Lisa was very helpful. The reason I gave four stars was that it took four days too repair.
23. december 2022
They didn't complete the job
They didn't complete the job, still left a scratch on the bonnet.
Had to go back to my insurers.
Complete nightmare.
16. december 2022
Besvarelse fra Fix Auto UK - Fix Auto Newport
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto UK we pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
Overall service was good with regards…
Overall service was good with regards to the bodywork repairs. However, the courtesy car I was given was disgustingly dirty after being told it had been cleaned I soon found out this was not the case. Inside and outside were stinking, stains everywhere on the doors, dashboard and windscreen from what looked like spilt drinks and other stinky substances. Dirt, crumbs, mud etc all over the seats, dashboard, gearstick, middle compartment etc were all stinking. In the end I decided to give it a full clean inside myself as it was disgusting. Awful service with regards to the courtesy car.
5. december 2022
Good job done and friendly team.
12. december 2022
All straight forward.
All straight forward.
Phone calls and emails
Work done perfect
Happy me 🙂
2. december 2022
A great company
A great company, very responsive with clear communication. Helpful and professional. They did an incredible job repairing scratches to my car. It looks like new.
24. oktober 2022
Friendly staff and good repairs
I had a good experience with Fix Auto Newport when they fixed my car following a crash. They offered me a hire car the same day as they accepted the job, and the receptionist staff were friendly and helpful whenever I spoke to them about the repair. Couldn't fault them at all,and the car looked as good as new when I had it back.
17. november 2022
Quick prompt fixing of the car less…
Quick prompt fixing of the car less than 2weeks which was fab ! Tbey also cleaned inside .brilliant service
13. oktober 2022
Repairs excellently executed and in a…
Repairs excellently executed and in a timely manner. Staff were friendly and professional.
30. september 2022
From the time I took the call from a…
From the time I took the call from a lady called Lisa to the collection when the car was repaired, She kept me informed all the way through. With excellent customer service skills and care she was brilliant. The repair was done within the timescale and a fabulous job thankyou all
26. september 2022
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