Fix Auto UK - Fix Auto Henley-on-Thames Anmeldelser 47

TrustScore 4.5 ud af 5

4,5

Units 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG Henley on Thames, Oxon, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fix Auto UK, Henley is an excellent company. Communication was extremely good from start to finish, with personal calls and text. The staff were very friendly, polite and professional. They fitted... Se mere

Bedømt til 5 ud af 5 stjerner

I cannot recommend Fix Auto enough. They made a traumatic situation so easy to deal with. The level of communication and customer service cannot be beaten

Bedømt til 5 ud af 5 stjerner

Car repair was really first class. No issues. The only comment I would make is that the communication could have been better. First week of repair good, kept me updated, but second week nothing. I d... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I recently had my car repaired there i found the service i received was absolutely brilliant from start to finish. The moment i dropped my car off the great service started the gentleman i met was ve... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Autoværksted
  2. Pladeværksted
  3. Buleudretning
  4. Automekaniker
  5. Privatchauffør

Skrevet af virksomheden

Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.

Keeping You Driving Forward

Skrevet af virksomheden

Visit Fix Auto UK for your car body repairs!
The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!

Kontaktoplysninger

  • Units 2&3 Thamesview Industrial Estate, Newtown Road, RG9 1HG, Henley on Thames, Oxon, Storbritannien

  • 01491 574705

4,5

Fremragende

TrustScore 4.5 ud af 5

47 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Fix Auto UK

Fix Auto UK, Henley is an excellent company.

Communication was extremely good from start to finish, with personal calls and text. The staff were very friendly, polite and professional. They fitted around my busy schedule to collect and drop off my car. The courtesy car was up to date and clean. The body work repairs are immaculate, you cannot tell there had been any damage and looks as good as new. I would highly recommend this company and would definitely use them again.

31. januar 2025
Bedømt til 5 ud af 5 stjerner

Very good service

I recently had my car repaired there i found the service i received was absolutely brilliant from start to finish. The moment i dropped my car off the great service started the gentleman i met was very friendly and polite the car i was lent was very nice .The gentleman said any problems just give us a ring.
The repair itself was done very quickly and they kept me informed.I would like to thank everyone at fix auto Henley-on -thames for there brilliant service.

28. november 2023
Uopfordret anmeldelse
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for taking the time to write this review, it is very much appreciated and your comments will be forwarded on to the team

Bedømt til 2 ud af 5 stjerner

Sadly very slow service

Sadly very slow service, went in for a small scuff repair, took three weeks from collection to return.

10. november 2023
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Hi Mike,

Thank you for taking the time to review our services and we apologise for our delayed response and have ensured your comments regarding the repair and communication are relayed back to those that dealt with your repair.

We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.

We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.

Thanks
Fix Auto UK

Bedømt til 1 ud af 5 stjerner

I took my car in for a quote to have the front & rear bumpers re-sprayed.…

I took my car in for a quote to have the front & rear bumpers re-sprayed last Wednesday. I was told that I would receive the estimate the following day. I hadn't heard anything so I called & was told someone would be in touch.

To date I still haven't heard anything, clearly they are not bothered with the works, as a potential customer it is not my responsibility to chase for the works.

Very poor customer service and will not be getting my work in the future. Clearly all they are bothered about is big insurance claims whereby they charge whatever they want driving up people's insurance premiums.

30. august 2023
Uopfordret anmeldelse
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Hi Jason,

Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to complete the repair we are aware of the delays experienced by yourself.

Having looked into your repair, whilst we aim to return your vehicle as fast as we can we were experiencing delays as reported in your review. This isn’t a position we’d like to be in but worked to the best time scales possible with updates when there was any significant changes through the process.

We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK

Bedømt til 5 ud af 5 stjerner

The reason for five stars is because of…

The reason for five stars is because of the condition my van was returned to me. It went into the workshop to have the side loading door replaced and was returned to me looking brilliant. It had been washed and polished and looked superb. Evert time I telephoned about my van the people answering the phone were helpful and if they couldn't give me a reply straight away called back when they said they would. The man (Dave) who collected and delivered my van back to me was friendly and jovial. Although Fix Auto is in Henley is a long way from Oxford, any bodywork I need done on my van in the future I will take it to Fix Auto.

3. maj 2023
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your lovely words. I will make sure to pass this onto Dave and the teams in the office and workshop. Kind Regards, Fix Auto Henley on Thames

Bedømt til 3 ud af 5 stjerner

I found communication pretty poor and…

I found communication pretty poor and took for me to call to find out if my repair was done etc. Took double the time I was quoted via email by this company. When my car was delivered back, I wasn’t home (which was fine/pre agreed to post the key). However when I returned home all 4 windows of my car were left open. I looked at my ring door bell to double check and yes was left like that from delivery, thank god it was a dry day. Delivery guys were pleasant and helpful though as had picked/dropped off cars several times over the weeks my car was gone.

Overall the repair was done and to the “untrained eye” done well. But not the most easy service.

17. februar 2023
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for taking the time to review our services and we apologise for our delayed response.

We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.

We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.

Thanks

Bedømt til 5 ud af 5 stjerner

Car repair was really first class

Car repair was really first class. No issues.
The only comment I would make is that the communication could have been better. First week of repair good, kept me updated, but second week nothing. I did all the chasing to establish how the repair was progressing.

14. januar 2023
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your reply. I'm happy to hear you are pleased with your repairs, this will be shared with the team. As for communication, this I can only apologise for and will speak to the front of house team. Kind Regards, Rebecca

Bedømt til 3 ud af 5 stjerner

Not enough communication as to what was…

Not enough communication as to what was happening and the length opf time the van was to be out of action.

Van returned looking like new!

11. januar 2023
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your reply and we are pleased to hear your van returned looking like new. The communication aspect has been highlighted to our Front of House team as we endeavour to update our customers more frequently than we have with yourselves especially when we have parts on backorder. However once the repairs were complete, there was a delay in payment from yourselves. Being closed over the Christmas Period did mean we had your vehicle for longer which should have been communicated with yourselves. Kind Regards, Fix Auto Henley on Thames

Bedømt til 3 ud af 5 stjerner

Courtesy van faulty headlight drivers…

Courtesy van faulty headlight drivers side not working and windscreen washer no water in it ,I filled it up but the motor did not work so washwipe ver dangerous

8. december 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Sorry to hear this has happened whilst the vehicle has been in your care. The vehicle does have a lighting check before it comes out to every customer. We would have been happy to help if you required it and had rung us to notify of the issues as we could have replaced the vehicle or sent a technician to address these issues. Again our sincerest apologies. Fix Auto Henley on Thames.

Bedømt til 5 ud af 5 stjerner

Highly recommend

Highly recommend! Great customer service, cannot fault the repair and very quick service.

17. oktober 2022
Uopfordret anmeldelse
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your kind review, I will forward this onto the team

Bedømt til 5 ud af 5 stjerner

My car looks brand new again!

Lots of care was taken of my car which I am quite precious about whilst it was at Fix Auto. Great customer service - everyone was always polite and kept me up to date. Car was returned very clean and repair work is amazing - would never know anything had happened to it! Car looks like it is brand new from the factory again. Courtesy car was good and clean on arrival. Pick up and drop off service was appreciated. Big thanks to Andy and the team at Fix Auto for a professional job from me taking the car for estimating to completion!

18. oktober 2022
Uopfordret anmeldelse
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your lovely review and comments. This will be shared with Andy and the Team. We are glad to hear you're happy and could be of service to you. Regards, Fix Auto Henley

Bedømt til 4 ud af 5 stjerner

I found the process of collection and…

I found the process of collection and delivery difficult to manage because no time was given until the day.
I had no contact phone number or address as to where my car was, I managed to find email.
The repair looks great.
The back seats of my car had been messed around with and not put back as when it was collected.
A ten pound note in the box near the driver's seat has gone. My fault , should not have left it there.

30. september 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you for your feedback. I am aware that we have now liasied with you in reference this review and the money from the Glove Box. This was found by our technician and put into our safe to prevent it being misplaced. Unfortunately our drivers were not aware of this, there is a plan in place to get this back to you. Kindest Regards, Fix Auto Henley

Bedømt til 5 ud af 5 stjerner

Very professional

Very professional in the work

29. august 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.

I will be sure to pass on your comments to the team.

Thanks again

Gary

Bedømt til 5 ud af 5 stjerner

Damaged rear edging

Once the part arrived for my car they picked it up Thursday and returned it within 24 hrs fixed and much much cleaner than when they collected would give 10 stars if i could lol

22. august 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.

I will be sure to pass on your comments to the team.

Thanks again

Gary

Bedømt til 5 ud af 5 stjerner

Great service

Great service, they keep you up dated
Can’t fault the workmanship.

30. juli 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.

I will be sure to pass on your comments to the team.

Thanks again
Gary

Bedømt til 5 ud af 5 stjerner

Car repair

Everything first class,from first phone call to dropping off the car when fixed,thank you for a 1st class service

29. juli 2022
Fix Auto UK - Fix Auto Henley-on-Thames-logo

Besvarelse fra Fix Auto UK - Fix Auto Henley-on-Thames

Thank you so much for taking the time to leave a 5* review, your feedback is really important to us and we are so pleased to hear about your positive experience with Fix Auto Henley on Thames.

I will be sure to pass on your comments to the team.
Thanks again
Gary

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

Læs mere