The repair was done in a reasonable amount of time. They could not provide a courtesy car with automatic gear when the vehicle was with them. The insurance company also couldn't arrange one. So, had... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very happy with second coachwork job done by Autofox’s Hainault branch. Professional, friendly and courteous. Unlike most garages, you are updated and answered whilst your car is being repaired. Reco... Se mere
Virksomheden har svaret
Our insurance company directed us to Fix Auto after a bad side collision. The whole process was lengthy owing to sourcing parts, but Fix Auto gave us weekly updates on the progress of the repair and w... Se mere
Virksomheden har svaret
Excellent customer service, was promised an ETA date and Fix Auto in Hainault stuck to their date which I was extremely happy about. They continuously updated me via email and phone calls to keep me p... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
Skrevet af virksomheden
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
Kontaktoplysninger
Unit 3, 97-101 Peregrine Road, IG6 3XH, Hainault, Essex, Storbritannien
- 020 8500 4899
4,4
Fremragende
66 anmeldelser
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Terrible service my car has been with…
Terrible service my car has been with fix auto Hainault for 5 weeks after telling me it would take one week. Nobody keeps you updated and every time I ring they keep moving the completion date!
23. november 2021
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Hi Natalie, Thank you for your feedback, we are so sorry we did not reach your expectations on this occasion, reading through the notes I can see we called you back throughout the process and as you stated changed the due out date many times, unfortunately there are currently issues with parts supply throughout our industry at present, predominantly caused by Brexit and Covid-19. Due to this we are experiencing the same service from our suppliers that you received from us, constantly supplying us with delivery dates and then not delivering being one of them. I accept that this has impacted you and can only apologise, we will use your feedback to improve our communications and reduce our customers expectations whilst these industry issues continue to impact our service levels, again we can only apologise that you have been impacted by these issues and our poor communications. Kind regards Fix Auto Hainault
Communication with customers could be improved
Not easy to get in touch. Once the repairs were done we were put under a lot of pressure to pay the excess and VAT in a short time before the vehicle could be returned, or pay £50 p/day for vehicle storage.
28. oktober 2021
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Hi Guys, apologies that our service did not meet your expectations on this occasion, unfortunately we are instructed by your insurers to collect XS and VAT on their behalf, ideally we would prefer that your insurers dealt with the financial transaction part of the service but alas it is left to us. Moving forward we will discuss this part of the process with them and try to get it improved.
Ia constructive feed back
I am taking this opportunity to draw Fix Auto's attention to a serious issue. I am hoping they would take it as constructive way as it meant to be.
I have given only three star rating due to the fact that in my opinion, Fix Auto had a wrong or inappropriate policy about providing courtsey cars.
The assistant took photo of every little minute scratch which was on the courtsey car as if it was her iwn car at the time of landing it to us. It was totally unnecassary. It stressed me out. We were unable to drive the car with confidence. In fact, I was far too scare to sit in the car. And when we gave the car back, we had to put up with the same ordeal again. When I requested to explain her reasons for that sort scrutiny, she commented that she was doing me a favour and laughed it off when she saw me stressed out with her behaviour. I ended up walking away from her. The car was dirty and there was no petrol in it. It had a light showing of an empty tank. No customer should go through what I went through, just because I needed a courtsey car. It was 100%avoidable.
If Fix Auto believe they really had to do it rhat they are doing then they must find a different way of approaching this subject. I had several courtsey cars in my 44 years of driving history and had most prestigious cars for a courtsey car. Noone has ever done this kind of scrutinised checks. Totally unnecassary. All they needed to say is that there were no bumps and .major scratches and if there were some they needed to made the customer aware of them that's all. Not take 30minutes to take 50 odd photos including nail scratches on the door handle and so and so forth and then come back to face that again to match each photo again. This was most stressful eight days I had from a courtsey car.
I tried to call Fix auto six times in one day to see if my car was ready because it was the day I was suppose to collect the car but there had no message about it. Therefore, I tried to call them. I left three messages on the vm but still no reply. The following day, I paid a visit to the shop personally, and the same receptionist/admin told me off for coming there because if the car was ready she would have told me so. I saw Ken and he spoke to me.
When I asked why the calls were not answered or the vm, she replied that she had been too busy.
However, the three beautiful stars rating is for the engineers who dealt with repairs at the time. Ken was most wonderful and very much transparent in his work. If it was not the admin, I would have given 5star rating for the work they did. .
What a shame, the real job did not get the rating they deserved.
I am sure, I am not the only customer who felt the way I did. Therefore, I am using this opportunity to let Fix Auto know know in the hope noone would ever had to go through this ordeal. After all, the repair workers do need the rating they deserve and missing out on it.
Regars
Mrs Karir
27. september 2021
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Hi Mrs Karr,
We are sorry your experience with the courtesy car was so stressful, unfortunately the car you received is actually a lease car that is provided as part of your insurance contract, Fix Auto Dagenham do not own the cars and have to follow the process within the leasing companies app. I agree it is very convoluted and frustrating that we have to be so accurate with recording damage but we do actually do this to protect you from being liable for any previous damage that you do not cause, the cars are checked vigorously by the lease company and all damage costs are passed on to the user hence why we try so hard to protect you, our customer. Again we are so sorry you were stressed out but appreciate your feedback and the kind words shared about the rest of the service, especially Ken and how he looked after you. Many thanks Paul
Really helpful and supportive service…
Really helpful and supportive service in a stressful repair situation
18. september 2021
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Hi J, thanks so much for taking the time to review us, it is so pleasing to hear that the team met your expectations. They will be chuffed when i share your kind words with them. Thanks again, Fix Auto Dagenham
Van was repaired to a high standard in…
Van was repaired to a high standard in a short amount of time.
very helpful too
9. marts 2021
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Thank you so much for your kind review, we will be sure to share it with the team.
Beware - it’s your choice - I didn’t want them after first day of not collecting the car or contacting me.
My car is still in this awful companies premise.
Customer service is important & makes up 50% of the work experience.
I am not signing off the work at all -
Going to get main dealer to asset the damage & repaired work as No confidence this company.
One of there team called me & was asking me about damage 13 days after they took my car- they denie this but how did I get his phone number & email address to send him photos etc.
Fixauto can respond to this but if you really want a honest experience ask fixauto to tell you about my car (white Chr 19 plate) to provide evidence.
I can provide evidence-
They was told by mobility team & RSA to call me on Tuesday 7th - you guest it no call - got call at 4.59 Friday telling me wheels are still with refurb company.
25 days & counting & still have my car- 25 days for wheels to be refurbed & getting refurbed again & this time only 24 hrs-
They are rude utter liars - they find it funny to anger me.
RSA are just as bad & I have a serious complaint going on & then I am going to financial ombudsmen As RSA are trying to cover up for them.
Just to add - if it’s a non fault accident - you do not have to go with their repair company.
14. december 2020
Uopfordret anmeldelse
Besvarelse fra Fix Auto UK - Fix Auto Hainault
Good Afternoon,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations, Fix Auto Hainault has changed ownership recently and we believe everything has been rectified, despite delays of which we can only apologies for. We pride ourselves on our quality and reputation and would like to reassure you this is not a regular occurrence in our prestige vehicle repair process.
We are aware that our customer care team has already made contact but if there are any further comments, concerns, or suggestions you wish to share please contact escalations@fixautocustomercare.co.uk
The new team at Fix Auto Hainault aspire to much higher standards and will be looking to implement these immediately.
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