I had the best service today at fitpro from a lovely kind lady called Lynne Briggs. Lynne helped me find the CPD course I wanted, guided me on membership then also sort an issue I had later... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... Se mere
I recently purchased the FitPro Stroke and Exercise Professional course. After completing I found that there was an issue with my name spelling so I contacted Team FitPro for help to update my certi... Se mere
I’m having the same problem as the previous review. Just trying to renew but can make payment to the website and every phone line message is ‘no one available to take your call’ Have left messages... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om FitPro - Fitness Professional CPD Education
Skrevet af virksomheden
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Kontaktoplysninger
85 Great Portland Street, First Floor, W1W 7LT, London, Storbritannien
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4,5
Fremragende
300 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really helpful setting up my student…
Really helpful setting up my student insurance, they answered all my questions and were really knowledgeable.
2. april 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Anna
Thank you for your lovely review. It's great to hear that you found our insurance service and customer support so helpful. We think it's important that you can speak to a real person, especially when you are starting out in your fitness career. Thank you for choosing FitPro and we look forward to supporting you!
From all at the FitPro Team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Nicola
Thank you for your great review. We're delighted you found our insurance service so helpful and we look forward to supporting you in your fitness career.
From all at the FitPro Team
Fitpro Instructor Public and Liability Insurance
I required Instructor Public and Liability insurance.
Darren Orton was on hand to answer all of my queries, via call and email providing exceptional customer service throughout.
Insurance was purchased with ease, communications answered quickly and efficiently.
I would recommend Fitpro Insurance.
22. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi S
Thank you for your 5 star review. We are delighted you found our service so easy and helpful. Darren has been helping fitness professionals like you for many years and we think it's important to provide a personal service. Thanks for being a FitPro member!
From all at the FitPro Team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Eleanor
Thank you for your lovely review. It's great to hear that the FitPro insurance works so well for you and that you found the process easy. Thanks for being a FitPro member!
From all at the FitPro Team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi L
Thank you for giving us 5 stars. We think its important to give our members great service and we're delighted to support you in your fitness career.
From all at the FitPro Team
Super easy to join and get insurance
Super easy to join and get insurance. Probably the best fitness company.
27. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Marc
Thank you for your lovely review. It's great to hear that the FitPro insurance works so well for you and that you found the process easy. Thanks for being a FitPro member!
From all at the FitPro Team
Customer service is always excellent
Customer service is always excellent. Speedy responses and lots of useful information. Very friendly!
21. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Jasmine
Thank you for your lovely review. It's great to hear you found our customer service excellent and friendly. We are here to support the FitPro community!
From all at the FitPro Team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Leila
Thank you for giving us 5 stars. We think its important to give our members great service and we're delighted to support you in your fitness career.
From all at the FitPro Team
Simple phone call to renew expired…
Simple phone call to renew expired insurance. Very easy and straightforward.
15. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Pam
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so easy!
From all at the FitPro Team
Competitive pricing and always there at…
Competitive pricing and always there at the end of the phone when I have any questions.
6. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Peter
Thank you for your review and giving us 5 stars. We are delighted that you value our service and insurance, and also that you know that we are here to support you in your fitness career.
From all at the FitPro Team
Excellent customer service and Excellent Insurance
Excellent customer service and excellent insurance. Can't fault it.
6. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Sophie
Thank you for your lovely review. It's great to hear you found our customer service excellent when buying your insurance. We think its important to give our community excellent customer service and we're delighted to support you.
From all at the FitPro Team
Website down, no updates given
Website was down for schedule maintenance, which is standard and expected. They did add a notice to their Facebook Page explaining this. However there were no updates provided, and no timeline listed. On their maintenance message it stated that you could still contact them by phone and email. They were uncontactable by either. They did not keep people informed, and there were many of us left in the dark. So much so we were checking if the company had closed.
When contact was re-established, the feedback I provided did not feel like it was taken on board at all. I was left to feel that they might let the same situation occur again and that they thought that this behaviour was ok customer service. I renewed with them due to the short time window but I will be reviewing this for next year.
Update - I really appreciate Fitpro reaching out to me, after it was all sorted, and asking for my feedback. I had a lovely chat with Teresa, who sounded like she really took on board the feedback and was going to pass it along.
1. marts 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi
Thanks for your feedback. We are very sorry for the website outage early last week, and that you felt uninformed. We did post on social media, as you saw, that we had scheduling overruns. But our one issue became two with an unrelated phone service issue for a number of hours before we were able to redirect to facilitate comms. Again, please accept our apologies. We understand how important our services and support are to FitPro members and, as everyone knows, we always do our best to ensure contact and and availability at all times. We will learn from this, and put extra safeguards in place. If you have any more questions, we are here for you via email or phone.
From the FitPro team.
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Mike
Thank you for your great review. We're delighted to support you in your fitness career and we think its important that you get excellent and personal customer service.
From all at the Fitpro team
All good simple process to reactivate…
All good simple process to reactivate my Account
23. februar 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Chris
Thank you for your great review. Our mission is to support fitness professionals like you. Thank you for choosing FitPro!
From all at the Fitpro team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Tony
Thank you for giving us 5 stars. It's great to hear that Darren was able to help you. Thank you for choosing FitPro for your professional insurance!
From all at the Fitpro team
Very easy to use and great products
12. februar 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Stuart
Thank you for giving us 5 stars. It's great to hear you found it easy to find what you needed with FitPro. We're delighted to support you.
From all at the FitPro Team
Easy to follow website
14. februar 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Esther
Thank you for your 5 star review. We're delighted that you found our website easy to find what you need, and we're looking forward to supporting you.
From all at the FitPro Team
Very helpful )
Very helpful ), got my insurance done pro Rota which helped my start up costs.
6. februar 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Pauline
Thank you for your lovely review. We are delighted that you found speaking with us so helpful and that you got the insurance that you need. We think our personal service is important to support the fitness community.
From all at the FitPro Team
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Ruth
Thank you for giving us 5 stars. It's great to hear that we were able to deliver for you. Thank you for choosing FitPro for your professional insurance!
From all at the Fitpro team
Superb
I dealt with Darren who was patient and concise, professional and extremely helpful. When I had to call back to ask a question I spoke to him again and he remembered who I was and answered my query without hesitation. Could not recommend more
7. februar 2024
Besvarelse fra FitPro - Fitness Professional CPD Education
Hi Nicola
Thank you for your 5 star review. We think it's important that you can speak to a real person and Darren has been helping fitness pros like you for years. We're really pleased you found our service so helpful!
From all at the FitPro Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.