Purchased a home gym and had it installed. From the initial design meeting through to the installation we found the team to be very friendly and knowledgeable . They advised us in the correct level of... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered two 1mx1m granuflex 43mm rubber tiles for my garage as I recently dented the concrete floor deadlifting (top tip, stacked foam mats don't cut it for anything above 100kg nevermind 200kg).... Se mere
Avoid at all costs! If you want to get a WaterRower or anything from this company, search for other suppliers (even like Decathlon). After 3 months, I have yet to receive the products I ordered. As ot... Se mere
Virksomheden har svaret
Ordered York SB9000 Commercial Indoor Cycle. Quality item - cheapest price I could find. Arrived well packaged within a few days. Rang up to check on delivery after ordering - great service & communic... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Huge range of commercial & home gym equipment available to buy online. We design and build dream gyms for our customers. From garage gyms to boutique hotels! Exclusive distributor for WaterRower | Nohrd, Flow Fitness, VirtuFit, Pulse Fitness, Inspire Fitness and many more! FREE delivery on all orders over £300 to Northern Ireland and Ireland. Ireland customers just pay the website price - no further costs involved when ordering from us.
Kontaktoplysninger
2 Queens Road, BT27 4TZ, Lisburn, Storbritannien
- 0333 335 5646
- sales@magnisports.co.uk
- fitnessequipmentni.co.uk
4,0
God
227 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Nothing to complain about
1. maj 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi,
Thank you for your positive feedback. Feel free to come back any time.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Seamless experience from order to…
Seamless experience from order to delivery. Didn’t take as long as stayed for delivery either which is a bonus. Equipment is top standard and am enjoying using my dumbbells purchased here. Would buy again!
1. maj 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Adam,
Thank you for taking the time to leave us with your positive feedback.
We're always very happy to hear stories from customers who had a positive buying experience with us. Feel free to come back any time.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Excellent customer service
Excellent customer service, very quick delivery, top quality equipment. Very honest and professional services.
1. maj 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Nicola,
Thank you for leaving us your review.
I'm very pleased to hear that you were happy with your shopping experience. Please feel free to come back again in the future.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Highly recommend
Highly recommend! Excellent service and best selection of gym equipment on the market! Very attentive to their customers needs. Delighted with their speed of delivery especially during this pandemic! Will order again! Thank you from a VERY happy customer
29. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Rachael,
Thank you for sharing your experience with us.
We're very glad that you were happy with our service.
Lee from FitnessEquipmentNI.co.uk
Lifesavers
These guys were the only place I could order a bench and weights. Shipment arrived slightly later than expected but I was kept up to date throughout stages of order and receipt of shipment. Thank you guys for all your support and big thanks to Richard for keeping me posted on my shipment. Would be purchasing more equipment from here in the future and would highly recommend.
28. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Shezad,
Thank you for taking the time to leave us this review.
We're very happy to hear that you were pleased with our logistics process and I will pass your comments along to Richard.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Ordered quite a lot of Dumbbells…
Ordered quite a lot of Dumbbells recently....all of which I’ve received with no hassle. Top Customer service in these crazy times we’re in. Will order again when they have more stock. Well done guys 👍🏻
24. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Declan,
Thank you for leaving us your review and for sharing your shopping experience.
I'm very glad to hear that you were happy with our service. I hope you will come back again soon.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Fantastic!
I ended up cancelling a purchase due to a long lead time (which was down to the suppliers) but these guys kept me up to date every step of the way, contact and customer service was fantastic and had no issues refunding me when I got a little impatient with the lead time.
Thanks guys!
21. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Tom,
Thank you for taking the time to share your buying experience with us.
I'm very sorry that your order was not completed but, nonetheless, thank you for understanding and we hope to hear from you again soon.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Received my treadmill within 10 days …
Received my treadmill within 10 days which i was very happy with in light of the current situation. Great treadmill and first class customer service. Would recommend.
20. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Isobel,
Thank you for taking the time to write us a review, especially considering our positive input.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
The worst customer experience I have ever had.
My last post was deleted so I am posting it again.
I do not normally leave reviews but in this instance I feel it is necessary to write one due to it being the worst customer experience I have ever had. Fitness Equipment NI appeared reputable and legit so I ordered gym equipment from them so I could carry on training during lockdown (I deliberately placed my order before the lockdown was announced when every gym equipment company had stock in). A summarised version of events is as follows:
• Before purchasing anything I contacted them to ensure they had sufficient stock for the items I wanted to buy. I was assured that there would be no issues as everything was ‘in stock and ready for immediate dispatch’.
• Based on this information I proceeded with the order and paid over £300 in shipping costs and a deposit for the finance. I received an automated email informing me that my order had been acknowledged and I would receive confirmation emails when the order had been processed and shipped.
• 3 days later, after chasing them up, I received confirmation that my order was now processing and given a lead time of 10 days.
• After no updates on my order and waiting nearly 2 weeks I chased up the order again. I was told at this point that they were waiting on stock arriving from their supplier and was given further assurance that my order was included in the shipment (so the equipment was not in stock and ready for immediate dispatch as promised).
• Finally on April 6, 17 days after I placed the order I got through to a member of staff on the phone. He informed me that they had messed up the order and I would not be receiving the goods (My order was not included in the shipment they had been waiting on from their supplier - presumably another lie).
• Following a phone discussion I was told that I would receive a phone call from their sales department the following day to issue a refund. Not surprisingly I never got a call. It took a further 3 days of chasing them up and getting Klarna (the finance company) to raise a dispute on my behalf to finally settle it.
I have now missed out on getting gym equipment as everywhere is sold out. My friends who ordered at the same time as me from other companies all have their kit now and can carry on their training regimes. I realise that demand is high for gym equipment at the moment but it is no excuse not to be transparent and communicate with your paying customers. If you had have done I might have been able to order it elsewhere. The worst part about it is that they have done nothing to rectify it, not even give a genuine apology. Avoid this company at all costs.
17. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Luke,
Thank you for taking the time to write us your review. We highly value all the feedback that we receive, including negative feedback.
I’m incredibly sorry to hear that you had such a negative shopping experience with us. While that is lamentable, in order for us to use your review to improve our service for future customers, I must ensure that your feedback is valid.
This is made difficult by the fact that your review has come from an organic source rather than from a traceable email invitation. It is made even more difficult by the fact that the sale belonging to the reference number you have provided therein (20819) does not match the description you have written in your review.
Obviously, in the interest of confidentiality, I can’t be very specific in sharing details about another person's buying experience. However, one example of the many inconsistencies between your review and the sale belonging to 20819, would be that you mentioned in your review that your order was paid for by finance via Klarna and 20819 paid by a one-time credit/debit card payment. Furthermore, that customer’s name is not Luke. I believe that these two inconsistencies, despite the fact that there are many more, are reason enough to raise questions about your review's validity and ask for more information.
I hope that you will provide me with your actual order number so that I can use your review to improve our service throughout the company.
Many thanks,
Lee from FitnessEquipmentNI.co.uk
Ordered a Tunturi leverage gym on the…
Ordered a Tunturi leverage gym on the 8th and it got delivered on the 17th which is really good considering the delays so would highly recommend Fitness Equipment NI. Thanks 🙏🙂❤️
17. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Davey,
Thank you for taking the time to leave us a review. I'm very happy to hear that you were pleased with our service and I hope you will come back again.
Many thanks,
Lee from Fitness Equipment NI
Delivery time was ridiculously slow
Delivery time was ridiculously slow, I ended up cancelling my order and was able to source the same items locally, which were delivered within 2 days.
8. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Adam,
Thank you for taking the time to write us this review. We always encourage feedback, especially when it can help us to better serve our existing customers.
Due to the ongoing epidemic, delivery companies are not working at their usual speed, this is as much of a frustration to us as it is to our customers. Despite this, and the fact that we have an unprecedented influx of orders in the past two weeks, we are very rarely delivering orders outside of the estimated lead times we originally quote to our customers.
We informed you via email that your goods would be delivered within ten working days. You received your refund six working days after your order was placed. For what it's worth, we shipped out the first batch of the weight sets you bought the day after your cancellation so it would have been delivered two days ahead of schedule if you had continued with your purchase.
I'm very glad to hear that you got sorted with the items that you needed, regardless. I hope you will come back again.
Many thanks,
Lee from Fitness Equipment NI
Very happy with their service
Very happy with their service. I had ordered the wrong items first and they were really quick to cancel and refund. Then I ordered the correct items and they arrived within few weeks considering the current COVID-19 situation that was pretty fast. I recommend them, thank you!
8. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Muhammed,
Thank you for your kind review.
I'm very happy to hear that you were happy with our service and we hope you will come back again soon.
Many thanks,
Lee from Fitness Equipment NI
Excellent service
Ordered my bike on the Friday evening and was delivered the following Wednesday. I was expecting a long wait time on delivery so was very pleasantly surprised. Excellent service
7. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Aisling,
Thank you for your review and I am very happy to hear that you were pleased with our delivery service. I will pass along your kind words to our logistics department.
Many thanks,
Lee from Fitness Equipment NI
Great service especially in these…
Great service especially in these trying times. Items were ordered and delivered as promised whilst other sellers were reneging on theirs. Would highly recommend Fitness Equipment NI.
7. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Ian,
Thank you for taking the time to provide us with your feedback.
We love hearing reports from customers who enjoyed their buying experience. I hope you will come back again soon.
Many thanks,
Lee from Fitness Equipment NI
I'm missing a spinal lock for the…
I'm missing a spinal lock for the straight bar in the kit. It never came as part of the delivery.
6. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Robin,
I'm very sorry to hear this happened to you and thank you for letting us know. The weight set you purchased was boxed up when we received it and we had no way of checking for this kind of problem.
I will ask our warehouse staff to keep an eye out for a spare collar set and send it out to you as soon as we can.
Many thanks,
Lee from FitnessEquipmentNI
Besvarelse fra Fitness Equipment NI
Hi Christina,
Thank you for your review. We are very happy to hear that you enjoyed your experience shopping with us.
Many thanks,
Lee from Fitness Equipment NI
Amazing product and service …
My dumbbells were missing a spin lock collar but the guys at fitness ni rang to say they would send me one out straight away.
4. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Tracey,
Thank you for taking the time to write us this review and we are always happy to help!
Many thanks,
Lee from Fitness Equipment NI
Extremely satisfied
I got my orders well ahead of time during the Lockdown! And I live in Newcastle as well! Fair prices and great lead times! Very happy with the service!
3. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Fred,
Thank you for sending us your feedback and we are very happy that you enjoyed shopping with us. Come back soon.
Many thanks,
Lee from Fitness Equipment NI
Rower delivered in trying Covid-19 times
In the trying Covid-19 times, Fitness Equipment NI managed to get a rower out to me in Co Cork in a week. Excellent service, kept me up to date with the delivery schedule.
Product easy to assembly out of the box.
3. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi Ben,
Thank you for taking the time to write to us with your feedback. We work with some of the best logistics companies both north and south of the border so not all of the credit is ours. Nevertheless, I will pass along your kind words to our logistics department.
Many thanks,
Lee from Fitness Equipment NI
Five star service
Excellent service, fast delivery,
Great equipment.
2. april 2020
Uopfordret anmeldelse
Besvarelse fra Fitness Equipment NI
Hi,
Thank you for your taking the time to write us this kind review. I hope you will come and shop with us again soon.
Many thanks ,
Lee from Fitness Equipment NI
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.