FishingBooker er skrald.
FishingBooker er mere eller mindre skrald. Vi har nu forsøgt at booke 4 forskellige ture, forskellige dage, men det er endnu ikke lykkedes. Man booker det, så skal kaptajnen svare, og hver gang bliver det en aflysning. Selv når kaptajnen skriver at der fuldt booket, og derfor må afvise os, ligger den stadig inde på FishingBooker til at bestille. Det er en vanvittig dårlig side.
Ps. Vi har stadig ikke fået en fisketur, da FishingBooker har f*cked os op 4 gange.
Mvh Søren :)
Besvarelse fra FishingBooker
Dear Søren,
Thank you for your feedback, and I’m truly sorry for the inconvenience and frustration you’ve experienced. We rely on captains to keep their calendars updated, and it’s disappointing to hear that your bookings were canceled multiple times due to double bookings. Multiple declines and cancellations are very rare.
Our goal is to prioritize and promote captains who are reliable and provide a seamless experience for customers. Rest assured that cancellations and declines like the ones you’ve encountered negatively impact a captain's ranking and visibility on our platform, and we’re continuously working to ensure such issues are minimized.
I’ve looked into your case and noticed that the double bookings occurred with two different charters. While this is rare, it’s unacceptable that it happened multiple times to you. I’ll be reaching out to you via email shortly to assist you in rebooking a trip and to ensure we find a reliable captain for your next fishing adventure.
Once again, I apologize for the trouble caused and appreciate your patience. I'll do everything we can to make this right.
P.S. I used a translator for your review, so I hope I was able to cover everything.
- Niko