This review is based on my interaction with a customer service representative (Emma) after ordering a too small sized jacket. I was having a high degree of difficulty with the returns process. I spoke... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a leather jacket from First Manufacturing and it showed up in about a week, thick leather and the size was true to the chart. Stitching looks solid and it feels like it will hold up on the bik... Se mere
Solid experience! I've purchased three motorcycle jackets in 3 years from 3 separate companies. First Manufacturing has been the highest quality of my casual wear, and darn close to my race leat... Se mere
Virksomheden har svaret
I've been using First Manufacturing products for years and I've never come across a product that didn't fit like I thought, wear like I thought, or perform contrary to how I thought. With a variety of... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.
Kontaktoplysninger
3800 Oceanside Rd W, 11572, Oceanside, USA
- 800 537 3030
- orders@firstmfg.com
- firstmfg.com
4,7
Fremragende
109 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Shell Shock
Shell Shock - L
6’4 215
Chest 43”
Skin waist
1.5” too short! Ordering the exact same vest but longer and smaller waist belly!
My experience has been 10/10 all the way around from sizing, to quality of product, to the return process…ordering a better fit! Absolutely stoked I went this route!
6. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your amazing review! We're thrilled to hear you've had a 10/10 experience with everything from the sizing assistance and product quality to the return process. We're confident your updated custom fit will be exactly what you're looking for. Thank you for choosing First Manufacturing—we truly appreciate your support. Ride safe and enjoy your new vest!
I found exactly what I was looking for…
I found exactly what I was looking for in a Jacket. Protection & comfort with out loud advertising for the brand on it.
The quality level is exactly as they listed, top notch!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for your fantastic review! We're thrilled you found exactly the jacket you were looking for. It's great to hear that the protection, comfort, subtle styling, and quality all met your expectations. We truly appreciate your support and hope you enjoy your jacket for many rides to come. Ride safe!
It was a pleasure working with Emma…
It was a pleasure working with Emma Watson today.
5. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for your kind review! We're delighted to hear that it was a pleasure working with Emma. We'll be sure to share your feedback with her—it will mean a lot. We truly appreciate your support and look forward to serving you again. Ride safe!
Shawn customer service
Thank you Shawn for your quick response to our custom vest questions!
We really appreciate you!
I am happy that we can get the back of our vest in the color we want!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your wonderful review! We're thrilled Shawn was able to quickly answer your custom vest questions and help make your vision come to life. We'll be sure to share your kind words with him. We can't wait for you to receive your custom vest in the exact color you wanted. Thank you for choosing First Manufacturing, and ride safe!
Emma Wilson was very helpful with an…
Emma Wilson was very helpful with an exchange/return. Well communicated, and a smooth transition. Thank you!
4. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for your kind review! We're so glad Emma was able to make your exchange and return process smooth and hassle-free. We'll be sure to share your wonderful feedback with her. We truly appreciate your support and look forward to serving you again. Ride safe!
The 1st vest i received was awesome fit…
The 1st vest i received was awesome fit well loved it. It had a scuff on it sent it back. Ordered a new one to have two. The 2nd one showed up. And the measurements were wrong it was 2xl. And I wanted xl. That's was bummer . And shipping takes forever. The quality seems great. On all the vest so far. Minus the scuff on the 1st one.
27. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for sharing your honest feedback. We're glad to hear you loved the fit and quality of your first vest, but we're truly sorry about the scuff and the sizing issue with your second order. We understand how frustrating that must have been. We appreciate your patience and the opportunity to make things right, and we'll continue working to improve both our quality control and shipping experience. Thank you for your support, and we hope to serve you even better in the future.
I ordered and received a vest from FMG…
I ordered and received a vest from FMG that was really well made however it did not fit so I was able to exchange it with no problem.
I recently ordered a jacket which I am still waiting on. Today I called and spoke to Emma in customer service about a problem I had with my order. Emma was very helpful and was able to get the problem resolved for me. It’s very important to have people like Emma representing your company. Thank you again for your help.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your thoughtful review! We're glad your vest exchange went smoothly and that Emma was able to quickly resolve the issue with your jacket order. We'll be sure to share your kind words with her—she'll be thrilled to hear them. We truly appreciate your support and look forward to getting your new jacket to you soon. Ride safe!
Very quick response from First Manufacturing
After reading my review of my First Vests broken snap and their reluctance to send a replacement snap, Anthony from First has offered to send New snaps.
That’s less than 24 hours for a reply.
That’s great service.
Thanks to the people at First Manufacturing.
It’s been my favourite vest for years and soon we will back in action.
Ride On!
Cheers
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your updated review and kind words! I'm really glad I was able to help get this sorted out for you. It means a lot to know your First Manufacturing vest has been your favorite for years. We truly appreciate your support, and we hope to have you back on the road with your vest in action very soon. Ride safe, and cheers!
Received my vest
Received my vest, and LOVE it. only problem I had was the side pocket the stitching was coming loose. I spoke with Sam and instead of returning the vest I chose to have it fixed locally. They did refund me a few dollars to help with the cost of fixing it in town
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your review! Glad to hear that you love your vest. We apologize for the stitching issue, but we're glad Sam was able to help find a convenient solution for you. We truly appreciate your understanding and support, and we hope you enjoy your vest for many rides to come!
Emme was an amazing help through this…
Emme was an amazing help through this process thank you so much
3. august 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your kind words! We're thrilled to hear Emma was able to make the process a great experience for you. We'll be sure to share your feedback with her, it will mean a lot. We truly appreciate your support and hope to serve you again soon!
I worked with Sean to to order a couple…
I worked with Sean to to order a couple cuts, one of the custom, and one an exchange from canvas to a leather vest. He was very diligent to ensure my measurements were correct and that I was ordering the exact vest I want. customer service is absolutely A+, and will be a contineud customer. Thank you for your excellent customer service, Sean!
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your wonderful review! We're thrilled to hear that Shawn was able to help you find the perfect fit and ensure your custom and exchange orders were exactly what you wanted. We'll be sure to share your kind words with him. Your support means a lot to us, and we look forward to serving you again. Ride safe!
Custom vest
Ive just been through the process of building a one off custom vest with Emma Wlison, She was very helpful, knowledgeable and explained every aspect that i was unsure about She sourced materials i requested that were not available! Overall great customer service skills and am extremely happy with my experience!
29. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your amazing review! We're delighted to hear that Emma was able to help bring your custom vest to life and provide the guidance you needed throughout the process. We'll be sure to share your kind words with her. We truly appreciate your support and can't wait for you to receive your one-of-a-kind vest!
Sam was awesome my vest was not in…
Sam was awesome my vest was not in stock and it said 4 to 5 weeks out I reached out through email and asked about the status of my order and they said they was on it and then I got an email saying it was shipped. They was quick to respond and to do what they say. Will always buy from them.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your wonderful review! We're glad Sam was able to keep you updated and get your vest shipped as quickly as possible. We'll be sure to share your kind words with him. Your support means a lot to us, and we truly appreciate your trust. We look forward to serving you again. Ride safe!
Best quality and easy to work
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for your great review! We're delighted to hear you were happy with both the quality of our products and your overall experience with our team. Your support means a lot to us, and we look forward to serving you again. Ride safe!
Excellent Mastermind Men's Motorcycle Leather Jacket
I normally wear an XXL in jackets depending on manufacturer. The things I have to consider are my popeye forearms. I have 15 1/2in or 40cm biceps flexed which is normal but my forearms are 13 1/2in or 35cm. With the liner added the jacket is firm around the wrist and popeye forearms
I am 5'8" 205 lbs and have a 36 inch waist and 46 inch mid section with those measurements their size chart recommended a large to XL. The jacket fits more loose without the liner comfortably.
I had to return the jacket because one shoulder armor pocket was missing. The customer service team was outstanding during the whole process. I returned the jacket with their shipping label.
The customer service team called and emailed me with an updated status. The return process and reshipment of my new jacket took 8 days.
Thank you guy's for outstanding customer service
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for sharing your experience! We're glad you love the Mastermind jacket and that our team could make the return and replacement process smooth and quick. We truly appreciate your patience and kind words about our customer service. Ride safe!
Damn Nice Vest
Received my vest from First Manufacturing. Great product! Super Nice leather and build quality. My wife liked mine so much we immediately turned around and ordered her a woman's version. Can't say enough about the quality..
21. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for the fantastic review! We're thrilled to hear you're loving the leather and build quality—and even better that your wife liked yours enough to order one of her own! We truly appreciate your support and hope you both enjoy your new vests for many rides to come. Ride safe!
Great original designs and fast delivery
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you for the great review! We're thrilled you love our original designs and were happy with the fast delivery. We truly appreciate your support and hope to serve you again soon!
She was well knowledge of my concern
She was well knowledge of my concern. Very polite and understanding my need keep her and hope everyone else is like her.Thank you
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your kind words! We're glad to hear that Emma was knowledgeable, polite, and understanding of your needs. We'll be sure to share your wonderful feedback with her. We truly appreciate your support!
My experience with FirstMfg has always…
My experience with FirstMfg has always been pleasurable in my past orders. Recently, I ordered a new vest and gloves. However, they kind of messed up on my glove orders. Thankfully, SAM, over at customer service was able to find me a replacement and get sent out to my ASAP in time for a weekend ride. Which in my book, is awesome!👌
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for your continued support and for sharing your experience! We're sorry about the mix-up with your gloves, but we're glad Sam was able to step in, find a replacement, and get it to you in time for your weekend ride. We'll be sure to share your kind words with him. Ride safe, and we look forward to serving you again! 👌
Wow the vest I ordered was better than…
Wow the vest I ordered was better than I could have imagined. Quality product and shippped quick. I will definitely be ordering again from here. Money well spent !
26. juli 2026
Uopfordret anmeldelse
Besvarelse fra First Manufacturing Co
Thank you so much for the fantastic review! We're thrilled to hear that the vest exceeded your expectations and that you were happy with the quality and quick shipping. We truly appreciate your support and look forward to your next order. Ride safe!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.