I have completed several jobs for this company and am still awaiting payment for these, which has been collected directly from clients. It has been over eight months and I have not been pai... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I have completed several jobs for this company and am still awaiting payment for these, which has been collected directly from clients. It has been over eight months and I have not been pai... Se mere
Virksomheden har svaret
Fantastic service. Everything very well-arranged through the company. Customer service were friendly and considerate. When Niko and his colleague arrived, they really went above and beyond - doing mas... Se mere
Virksomheden har svaret
Mark was really great from start to finish. Communication was great and he turned up exactly on time. It wasn’t an easy move due to lack of parking, heavy furniture and the front door lock refusing to... Se mere
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Mover pulled out leaving me 3 days notice. AnyVan quoted £4.2K and reduced to £3.6K - found FMMAV through Google, booked and paid online, was contacted within a few hours by them / then the service pr... Se mere
Virksomheden har svaret
Find My Man and Van is a managed marketplace that provides pre-vetted man and van services across the UK. We operate a single, central platform that connects customers directly with trusted local operators, while maintaining oversight of service standards, availability, and booking experience. Unlike directories or comparison sites, we do not list open options for users to evaluate independently. Every booking is handled through our platform, with service providers operating within defined quality, pricing, and availability controls. Our role is to make booking a man and van service simple, reliable, and consistent. Customers receive clear service options, transparent pricing, and direct booking without needing to compare multiple external providers. We focus on short-notice moves, local transport, and flexible van services in major UK cities, supporting thousands of bookings each month through a unified marketplace experience.
International House, EC1A 2BN, London, Storbritannien
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I am a self employed owner driver very disappointed not been paid for 3 months owing money which I did on account do not trust this company

Besvarelse fra Find My Man and Van
From what I have heard owners withholding prepaid jobs and private drivers not being paid company looks like it going down dont do jobs or book jobs through this company
So have you had problems paying since November or are you holding onto money even though you are still sending jobs out wonder how many new companies are still waiting payment it’s taken you 3 month to reply but still no payment hope all other drivers are seeing this you have been reported to the relevant authorities and we are awaiting their reply hopefully a company like yours will be stopped from trading

Besvarelse fra Find My Man and Van
My company do job for them and they never pay for job negative zero stars for this scammers. And it’s not joke the shud pay 4 of September I contact them and still no money so sorry for this but is not joke now is 2 months so no another word just scammers thanks

Besvarelse fra Find My Man and Van
I hired Find My Man and Van to help with a house move. I filled in a form and was quoted £127, of which I paid £34 up front. When the driver (from a company named Hogad Ltd) arrived, he saw that my building has a lift (which I had declared in the form) and said that it would be £180, on top of what I had already paid, if I wanted him to use the lift. My flatmate and I therefore had to move the heavy furniture, that I had paid to be moved, through the lift and onto the ground floor with no assistance. He continued trying to negotiate the price and insisted on £100 to be paid to his personal bank account.
The booking confirmation included a number to call if there was a problem. I called and got through to the driver manager, who just told me to pay £96 according to the quote and was completely unapologetic about his driver's behaviour. He implied that I was making a fuss over nothing as I hadn't lost any money beyond what I originally agreed.
I paid according to the booking and then reported this situation to Find My Man and Van, and requested a 50% refund as I hadn't received the service I had paid for in full. However, they said that as I had already paid there was nothing they could do to refund me, and stated that I shouldn't have paid on the day if I was not satisfied with the service. This was not indicated as an option anywhere on the booking; it simply stated to call that number if there was a problem. I also do not think that simply withholding payment is very practical advice, as there is a risk that the driver - who, after all, is a complete stranger in your home - may react aggressively.
The Find My Man and Van head office people I spoke to were polite and relatively helpful, but ultimately unable to help or provide any compensation. The only positive is that they took the complaint seriously and removed this particular service provider from their register. As they work with outsourced companies, it seems like poor quality companies do sometimes slip through the net. I would advise anyone using the service to check reviews for the specific driver company you are allocated, as that is what will determine your experience.

Besvarelse fra Find My Man and Van
I was and still am upset these two items thats are pricey where at my former home but after transferring to my new home address the two items are no where to be found i also made a report to police ...

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No still wouldnt use again after response.
If I could give zero stars I would.Do not use this company- they cannot be relied upon to help you when you need it.
The driver never showed up leaving the pick up person waiting around for nothing and me at drop off waiting for nothing.He never called. I had called
him 2 hours before job and he reassured me he would arrive 1030am..he then went incommunicado and only after I
rang the head office did he call 12 noon..to say he'd be there 2 hours later..
Booking time slots is pointless they
expect you to wait all day. They told me
they removed the driver from their
service but it left me totally stuck.The
item had to be left outside a property
waiting for pickup for 6 hours..luckily it didnt rain...if it had the delivery would have wrecked the item and made it unusable..They eventually found a
replacement for 6pm, by which point I'd had to spend 60 pounds on cabs tooing
and froing to my home ..change train bookings, swap work jobs in the hope
the new driver came. Eventually I got the furniture and the second man was nice but the company accepts no
responsibility..and just expects you to
wait all day basically.V disappointing
I would never use again and will never
recommend.Please avoid if you need
help.

Besvarelse fra Find My Man and Van
Unfortunately. I am an independent removal company and do take on jobs for find my van man. It would appear that several companies in a similar position have not been paid.(a lot of recent reviews on here saying the same). I am in the same situation. Do they have problems?? Messages ignored and promises to sort out don’t happen. I would suggest customers and drivers alike think carefully about trusting them.

Besvarelse fra Find My Man and Van
We had arranged for a move with the company. Upon the arrival of the van we realised it was too tall to enter the mews where we live. We had been given no explicit choice of a van and had had no chance to describe the mews - besides most vans usually fit.
This would have been okay, problems like this are expectable. We were told that if we re-scheduled the pick up we needed only to pay a £130 surcharge to cover for the gas. However, if we did not re-schedule the pick up, we would have to pay for everything in full without getting the service. Naturally, we asked to re-schedule.
The driver then proceeded to say he had no availability to return with the adequate van, both he and the lady in the office refused to re-schedule the pick up resulting in us having to pay the full amout without receiving the service.
We asked *repeatedly* to have the service re-scheduled but this was denied on grounds that it was too long a trip for the driver and it wasn't worth it. It is quite obvious that the re-scheduling was denied in bad faith in order to collect the money for a service that was not provided.
Quite unfortunately this will result in further financial loss because we will need to hire a different company to provide the service that was denied to us in bad faith. This abhorrent behaviour resulted in an anxiety crisis for my wife, showing the blatant disregard of the company towards the well being of their costumers.
Please save your money and hire someone else.
About the response: it's good that your clients can see the complete admission of guilt behind the terms and conditions. We did not ask the driver to re-schedule for the next day, he simply said he would not come back at any time and that was that. It was a bad-faith exploitation of your terms and conditions and this is obvious for any reader. Let them be the judge of whether you are a trustworthy service.

Besvarelse fra Find My Man and Van
My move was carried out brilliantly by Fabian & Chris in Belfast, and I left them a 5-star review supported by your excellent customer care team. However, I paid your company over 4 weeks ago on the understanding that you would manage the service, including ensuring the contractors were paid. The agreed payment date to them of 14th September has passed, and they still have not received what they are owed.
This constitutes a breach of contract and misrepresentation of services: I paid your company not only for the introduction but for the handling of the move, which included settling with the movers. Since you have failed to perform your obligations, I am legally entitled to dispute this transaction with my card issuer under the chargeback rules for services not provided as agreed.
If timely payment to the movers is not made, I will initiate a chargeback to recover my funds and pay them directly. It’s a poor show to not pay your contractors on the ground who are your entire business model. Please make this right ASAP.

Besvarelse fra Find My Man and Van
Be aware of this company, not paying already more than month and phones are for couriers off!!!!!!!!

Besvarelse fra Find My Man and Van
Everything possible went wrong. I looked on the reviews and thought that it would be a good site for removal. The office was very good unfortunately the subcontractors were opposite. They arrived 4 hours later after going to the wrong address. I had requested two people, one person had knowledge of removal the driver had none. The van was filthy, looking more like something used for transport of materials. They had no shoe protection covers, I supplied them , still no idea to take them off when outdoors and only wear them indoors. They arrived at the destination at 7 pm . By this time they were tired there shoe protection covers were ripped , the family had to carry the goods upstairs as the carpets were going to get damaged along with the walls due to the inability of the driver to help get furniture upstairs in a proper manner. I had requested assembly for the beds , they struggled with putting them together. With hindsight I should have called this removal off. I do wonder if the reviews written are true.

Besvarelse fra Find My Man and Van
Moved with Stephen Bailey absolute lovely guy really helpful 5/5

Besvarelse fra Find My Man and Van
Really happy with the service. It was reasonably priced, very professional and responsive, and Napoleon and Jason who were assigned to my move were extremely polite and pleasant and helpful. They went above and beyond to ensure my items were safe and I was happy with them. I also spoke to Aaron who was also very polite and helpful. I would definitely use Find My Man and Van again.

Besvarelse fra Find My Man and Van
Isaac was very careful, helpful, and hardworking. He made moving 10 times easier. Even though we faced some challenges he made sure we overcome them.

Besvarelse fra Find My Man and Van
Van was on time, Luke the driver was helpful and very friendly. Communication was excellent. I travelled with the van up to London and felt very safe and comfortable. The move went very smoothly and I didn't have to lift and thing. Thank you for a great service and will definitely call again.

Besvarelse fra Find My Man and Van
The movers were absolutely delightful. They had to move my things up two flights of stairs and they didn't complain once. They were quick and effective and kind! I cannot recommend enough.

Besvarelse fra Find My Man and Van
Fantastic service!
First time using man with a van and wouldn’t hesitate to use again - arrived on time, packed the furniture into the van safely and securely and arrived promptly at the new address.
Stress free and brilliant. Highly recommend!

Besvarelse fra Find My Man and Van
Godwin was a superstar, friendly, helpful, great at communication and very forgiving when we got the postcode of his destination a little bit wrong… Would definitely call up Godwin again and reuse this service

Besvarelse fra Find My Man and Van
I was having quite a difficult day and Roberto could not have been more helpful or kind. His help loading and unloading was invaluable and he did everything he could to provide the best experience. His van was clean and well equipped and I would be very happy to recommend him and make use of his services in the future.

Besvarelse fra Find My Man and Van
Excellent service and top guy (Dimitar: top removals London) van was spacious and driver was bang on time and very helpful with loading up

Besvarelse fra Find My Man and Van
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