Final Draft Anmeldelser 5

Trying to get satisfactory results from Final Draft customer service, is a total exercise in futility. Firstly, their is no way of speakiing to a tech via phone. Everything is done via chat & emails.
Secondly, it takes a very long time to receive a response from a tech once you send them a message.
I purchased a new computer and wanted to download my FD program. That was 3-weeks ago. The downloaded program is not responding, and FD customer service has been running me around with impotent fixes and long-delays in their responses.
I assume that the tech's aren't being ridiculous on purpose. It must stem, perhaps, from a horrible company structure, and/or the program itself. It's as if Final Draft is intentionally trying to run their customers away.

Absolutely terrible customer service. I’ve had this app since 2017 and have recently purchased a new laptop. Trying to get my customer number (serial number) is proving near impossible, due to incompetence and general lack of care. This is day 4 of waiting for someone to help me with my serial number.

Terrible product with terrible customer service. Every version of Final Draft has had a tremendous number of bugs in it, but their newest version Final Draft 13 is the worst of all. I just purchased this app, and I have discovered over 12 MASSIVE BUGS in the product — including the cursor completely disappearing when trying to type. I created 2 Loom videos to show the bugs to their customer support team, and I have been trying to reach out to their customer support team about these issues for almost 3 months now. However, nobody from customer support has ever gotten back to me in 3 months, and nobody from customer support has ever watched any of the videos that I created. This is a terrible product with an even worse customer support team behind the product. I would never use this app ever again. From this point forward, I would only use one of the competing screenplay apps on the market.

It keeps crashing on me. What am I doing wrong?

I've been trying to get support since yesterday. I have upgraded my laptop and now I can't get the software to work. Apple sent me back to Final Draft and and they haven't responded. I'm just trying to activate the software and its proving to be very challenging.