festool.com Anmeldelser 57

Ersatzteile können direkt bezogen werden , aber zb den Staubbeutel soll man bei einem Zwischenhändler bestellen, die dümmste Firmen philosophie die ich je gesehen habe. natürlich bestellt man doch zu dem benötigten Ersatzteil sein Filter mit. Statt dessen beginnt ein Email Marathon und verschwendet unnötige Zeit und Geld. In der vergangenheit war das zusammen bestellen immer Möglich jetzt auf einmal nicht mehr. Begründung : Guten Tag Herr XXX

Das Zubehör ist nur beim Handel bestellbar. Wenn ich Ihnen nur die Ersatzteile sende, dann hätten Sie 2x Portokosten,
dies sollten wir doch vermeiden. Somit bitte ich Sie, die gesamten Teilenummern bei Ihrem Händler zu bestellen.

Dies sollte doch ohne Probleme möglich sein. Wenn Sie in der Vergangenheit Zubehörteile direkt erhalten haben, so
war dies ein Fehler.

Beste Grüsse – cordialement – kind regards
P... W.....
__________________
Festool Schweiz AG
Moosmattstrasse 24
8953 Dietikon

Wir haben bei Festool etwa 70 Maschinen im Betrieb im Einsatz und reparieren im schnitt 2-3 pro Monat und bestellen seit Jahren direkt unsere Ersatzteile ...

Fazit : früher war der Kunde mal König ... heute muss man betteln das man ein Ersatzteil bekommt...

Kundenservice wie aus dem Lehrbuch! Man macht, obwohl man nicht muss ... und das innerhalb kürzester Zeit! Feine Geräte, feiner Kundenservice! Vielen Dank, Frau Behringer!

Ik dacht altijd dat festool goede kwaliteit was maar dit is niet wat ik ervaar ik heb een BHC 18 klop/boormachine deze is na 5 jaar al kapot. Hetzelfde met mijn decoupeerzaag van festool na 2 jaar kapot en ik heb nog een accu schroef machine deze zet ik op rechtsom draaien en dan draai hij op het begin eerst linksom zeer frusterend. Ik ben zelf interieurbouwer en altijd zeer zuinig op mijn spullen en doe hier geen zwaar werkmee. Ben erg teleurgesteld in de festool producten.

Kocht een zaagtafel bij festool. Blad zat er scheef in, totaal onbruikbaar. Bel naar klantendienst, die doodleuk zeggen dat ik geen recht heb op een nieuwe tafel.

Voor zulke prijzen verwacht ik toch een minimum aan service. Deze gaat terug naar de winkel. Ga voor een andere merk.

Dealing with costumer service is a pain in the neck!!! They stopped responding my email after I sent part numbers and pictures needed for warranty claim. The worst costumer service I have dealt with, great tools poorly costumer service!!

You'd think they have a great customer service for at this price. Think again, people at CS is beyond imaginable. No reply on email nor answers call within a 5min. One time they hung up the phone on me. I tried to complain about specific guy but, they won't give me the names of supervisor or the manager. It's just horrible.

festool planex lhs 2 interface-pad works for few days then pads breaks appart they are poorly designed when other workers are looking at it and came up with better solutions to the problem...
get with the program festool if not gonna loose great customers...

Ausgezeichnete Geräte und ausgezeichneter Service!

Very disappointing experience with Festool. If you are using the separate cable be careful. The spigot on the end of the power cable that goes into the appliance actually broke without my knowledge. It was left in the machine, hence leaving the power supply coming through the lead totally exposed. I received a serious electric shock off the lead (and ended up in hospital needing an ECG). When I saw the exposed power prongs I could not believe it, I then looked everywhere for the plastic spigot/tip, could not believe it when I eventually found it IN the machine. This is a serious safety issue. Festool UK and Germany thoroughly uninterested and dismissive, virtually no support off them. They did send two replacement leads but no other interest other than trying to get the tool off me to "inspect it". No offer of courtesy tool. The fact that this issue could kill someone is seemingly not a problem to them. I have told them I will not be providing them with the lead as it is now in the hands of Trading Standards and will be given to them. I do not trust Festool to use any evidence intelligently, but if Trading Standards are happy handing Festool the lead that is fine. Overpriced and extremely dangerous. Hopeless customer service, though they are quite interested in making you sign up to their ridiculous app/club/registration at the start....after which they drop you like a hot brick. Never again..... I can not emphasise enough how horrific Festool's service (and tools) are.....

My new Festool table saw conked out after a month . The service I got was abysmal. Eventually I got the tool back fixed and as it was under 3 yr warranty it was free. Festool used to have great customer serving i have noticed their c customer service is very poor now . Especially the courier service . 2023 December

The txs screwdriver stopped working after 3,5 years
It was used correctly and just a couple a times.
The reparation cost me almost like a new machine!
It’s a nice machine to handle but poor quality and very expensive to repair.
I Think the guarantee should have recover this or at least that they should have a dicent price setting on the reparation

I agree with other reviewers stating the poor customer service at Festool. Bought a $1,200 tool from them and shortly after reached out for support, first by email and got a canned response. Then called and Festool rep was rude and dismissive and unwilling to even offer support. Funny thing was my next call was to my cellular service support (unrelated to Festool) and expecting a long wait for a difficult call and amazed at how easy and helpful the cellphone customer service was compared to Festool. My first Festool purchase and hopefully my last.

Service fantastisch! 11/10 Punkten! Habe über einen Großhändler die OF1400 erworben. Leider war nach Lieferung die Kunststoff-Einlage gerissen. Dort konnte/wollte man mir nicht helfen dafür aber bei Festool direkt! Obwohl ich das Gerät ursprünglich nicht dort gekauft habe wurde mir ein kostenloser Ersatz-Einsatz geschickt!!
Vielen Dank Festool.

I purchased two new batteries Air stream 18v 5.2.
I have had them just over two years very little use.
They no longer charge. Sent the for repair they cant be repaired ? What a load of crap. I have had other makes like Milwaukee, for 7 or 8 years still working,
Customer service don’t want to help. But they want to charge me for two new ones more than i can buy online ?
Spouse to be the best tools out there I don’t think so.

**Only Buy If You Don't Want A Festool Warranty**
Whilst it's a great bit of kit you really need to be aware FESTOOL DO NOT ACCEPT IT'S 'A TOOL' AS FAR AS THEIR 3 YEAR WARRANTY IS CONCERNED.
I had this confirmed by email from their customer support people..... very disappointing!!!!!

Habe versucht meine neue Maschiene zu registreiren, das ist viel zu umständlich und für mich Ü 55 nicht auf die Schnelle möglich .
Ich fühle mich diskrimineirt .
Wenn solche firmen sich soetwas ausdenken machen sie 2 Tage Lehrgang mit Schnittchen und wir als Kunden sollen das gleich so umsetzen .

Worst customer service I have ever encountered. My CT Midi doesn't work correctly. Manual and auto switches on the vacuum right away. Since it is out of warranty they said to send it in. they would not diagnose problem or even give me a hint. I live in Hawaii and would have to send it by air to Indiana and back. So I ordered every part, plug, switch and circuit board. Hooked it up and nothing changed, still doesn't work properly. Called them up and no one would help, just told me to send it in and pay them a $1/minute and they would let me know how much the repair will cost. I thought when I bought this high priced tool it would have great customer service. I was wrong. I will never buy another Festool again. I hope someone else sees this post before Festool deletes it

festool akku-pendelstichsäge psc 420 war nach nicht einmal zwei einhalb Jahren defekt. Reperaturkosten von 210€ und Kulanz gleich Null!
Sehr ärgerlich weil ich eigentlich dachte ich bekomme für den Stolzen Preis von 550€ eine qualitativ hochwertige Maschine. Wollte eigentlich auch die lokalen Unternehmen unterstützen. Nie wieder Festool

Wirklich toller Service. Staubsauger nach 26 Monaten kaputt. Angerufen, alle Infos ohne Warteschlange bekommen, Staubsauger wurde Montag abgeholt (in einem mitgebrachten Karton von Festool) und Freitag kostenlos repariert zurück erhalten !!! Perfekter geht Kundenservice nicht. Vielen Dank.

We bought an "industrial" hoover for our carpentry and the accessories broke after a few months, but the funniest thing is that only after they broke did we notice the poor quality with which they are manufactured (especially if compared to conventional home hoovers) . they changed two parts after much struggle and the main part they left unsolved, that is, we do not have a hoover and we will not buy the accessory again from the brand because it will break in days .... They are a very strong brand in sales and MKT but they promise more than what they do ... not to mention the price of the equipment . a shame .