i had lost my wheel and my email was picked up by emma from customer services responded promptly , resolved my problem and did not have to ! i cannot believe that from 4 days sending a question... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Honestly incredible. I sadly lost a wheel in transit and the customer service team are having one shipped out to me immediately just after I sent a few photos. Wow, super happy. Very friendly team. Al... Se mere
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contac... Se mere
Fenella Smith make the most beautiful quality pieces. I have received such good customer service from them following an accidental breakage of my dog treats jar, and me trying to find a replacement. T... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
We infuse every corner of your life with bold, original patterns that pop. With a heritage in Pattern Design inspired by captured experiences, we turn everyday essentials into luxurious travel companions and sumptuous home accessories. Each piece transforms the routine of life into moments that make you smile. Luxurious fabrics, beautifully useful, good quality, elegant travel accessories and luggage through considered design. With the planet in mind, we think about the fabrics we use, it’s traceability, it’s longevity of use and it’s re-use. Embrace your wanderlust with style and care.
Kontaktoplysninger
Fenella Smith, Unit 5 Riverside Barns, RG9 3DB, Henley on Thames, Storbritannien
- shop@fenellasmith.com
- fenellasmith.com
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Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Stylish Izzie Tote Canvas & Leather…
I was lucky enough to be bought this bag for Christmas.
Having just returned from a 3 month cruise, the bag was invaluable while on board. It is large enough to hold a laptop, swimming towel and book.
I especial like the large inside zip pocket where I could keep small valuables out of sight.
The studs on the bottom of the bag make it sit off the ground and therefore not getting the bottom dirty.
I look forward to using it on future trips.
Wheely Good Service
Enjoyed a brilliant holiday in Sri Lanka only slightly marred by the lack of one wheel on our luggage, on arrival in Colombo, courtesy of the airlines baggage handlers.
On our return we contacted Fenella Smith to see if we could purchase a replacement.
Excellent customer service from Emma from the get go meant we received two replacement wheels within days, free of charge.
Suitably impressed we’re now looking forward to our next trip with a fully mobile suitcase.
Top service rarely seen these days.
I love Fenella Smith products.
I love Fenella Smith products.
Great quality and great value. The customer service is brilliant, too. The relove products are fabulous, love it!
Lucy was such a great help
Lucy was such a great help! Quick response and very friendly! So so lovely and considerate.
10/10 Experience
Excellent experience buying from Fenella Smith - quick delivery and the travel bag purchased is fantastic quality. 10/10 experience and will 100% be buying from them again.
Girlie trips pretty in pink
I'm so pleased with my purchase the perfect weekend get away holdall beautiful softest leather .And a extra little complimentary key fob to complete the look 😍 .
Beautiful red zebra print purse
Beautiful red zebra print purse, arrived quickly nicely packaged
Overall a fantastic shopping experience
My first time shopping with you and a very impressive experience. The products are just amazing so pleased with my choices. The quality is very good and everything was well packaged. Great service, quick and efficient.
Beautiful cosmetic bag
Beautiful cosmetic bag very roomy and great attention to detail well made
Emma was really helpful in getting a re…
Emma was really helpful in getting a re placement sent out. The team have been so helpful and it’s lovely to see their repurposing scheme on items!
Love the products from Fenella Smith
Love the products from Fenella Smith, being vegan I really appreciate buying 'cruelty free'. I have bought a few items but especially like their purses/wallets. I recently purchased one but was contacted by Emma who advised they were some defects to the one I had chosen and she sorted out another purse before sending out. Really friendly, helpful customer service!
Great jewellery cases
I really like the quality of Fenella Smith items. The jewellery cases I've bought recently do not disappoint. Great, vegan leather in vivid colours and a good size. They will make lovely presents too.
Great products and service …
Had bought a valet tray from Fenella Smith in John Lewis previously but I couldn’t find this year so ordered directly. Excellent price and service, love these little trays for jewellery etc. Had a problem with one delivered so emailed and in less than a day a new one was on its way. Great product and fab service
Ella flat lay case is stunning
Ella flat lay case is stunning, lovely quality and perfect for storing my make up!
Simply the best
Fabulous bags and amazingly good customer service. Thank you for your recent help, Emma!
PS please get your lovely Lulu crossbody bag back in stock! Thanks x
I had a problem with a suitcase wheel…
I had a problem with a suitcase wheel and contacted Emma at fenellasmith who sorted this out in a timely manner.
I cannot recommend this Company enough for great Customer Services.
Travel Bag Duo
A fantastic smart travel set comprising of a weekend bag and matching tote handbag. Really good quality and bought during black fri sale at a significant discount, v happy with my purchase!
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