SCAM ALERT. I would never have ordered from this company had I known they ship from China. You think you are dealing with a UK company. Back in November 2025, I ordered 2 men's cable knit jumper... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company are outright frauds.take your money send items which are not anything like order the refuse returns saying they have no warehouse in uk.returns are expensive to china and you have to pay... Se mere
Virksomheden har svaret
Although the item I ordered was regrettably out of stock, the customer service was excellent, having first given me a gift voucher for the cost of the item, I emailed to advise there wasn't anything e... Se mere
Virksomheden har svaret
DO NOT USE THIS COMPANY!!! The website does not inform you items come from China and all returns have to returned to china at your own expense. They use scare tactics when arranging returns, telling t... Se mere
Virksomheden har svaret
1,8
Under middel
33 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Absolutely fake not cashmere jumpers…
Absolutely fake not cashmere jumpers 100% polyester printed as a jumper should be shut down and prosecuted.
Order number #1018 2nd Nov
9. november 2025
Uopfordret anmeldelse
Besvarelse fra Fayden
Hello Graham,
Thank you for sharing your feedback. We’re very sorry to hear that the jumper did not meet your expectations. To help us review the situation thoroughly and provide the best possible solution, could you please share your order number? This will allow us to investigate the matter carefully and ensure it’s addressed appropriately.
We genuinely value your feedback as it helps us improve our product descriptions and quality control. Once we have your order details, we’ll review everything and reach out with a clear resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Team Fayden
Excellent customer service
Although the item I ordered was regrettably out of stock, the customer service was excellent, having first given me a gift voucher for the cost of the item, I emailed to advise there wasn't anything else I wanted at this time. Correspondence with Fayden was second to none, prompt replies to my emails, and within 24 hours a full refund was given, and was in my bank within 72 hours. Thank you for your wonderful service.
1. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayden
Hello Christine,
Thank you so much for taking the time to share your experience. We’re delighted to hear that our team, especially Fayden, was able to provide prompt and helpful support throughout your order process. Your kind words about our customer service truly mean a lot to us.
We’re glad that your refund was processed smoothly and that you felt well supported along the way. Your feedback encourages us to continue delivering excellent service, and we hope to have the pleasure of serving you again in the future.
Team Fayden
Extremely bad performance
Extremely bad performance on all parameters - look into order 1188 internally. Never use this company.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra Fayden
Hello Kurt,
Thank you for sharing your feedback. I’m really sorry to hear that your experience did not meet your expectations. We genuinely want to understand what went wrong and look into your order thoroughly so we can address the issue. Could you kindly provide any additional details about your order or the specific concerns you encountered with order 1188?
Your feedback is very important to us as it helps improve both our products and services. Once we have more information, we’ll carefully review the situation and work on a resolution that supports you.
Kind regards,
Team Fayden
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.