I love FatFace products for its quality, smooth transactions, delivery and return/exchange policy and lovely personnel (I usually shop in their store at the Waterloo Station) I have bought many item... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 11/12 The Balcony, Waterloo Station, SE1 7LY London, London, GB
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Se, hvad kunderne siger
I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... Se mere
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Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... Se mere
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Picked up some new socks taking advantage of the 3 for 2 offer. Conveniently located at Waterloo station.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, Storbritannien
- 020 7620 3044
4,7
Fremragende
106 anmeldelser
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Great service at Fat Face, Waterloo, London …
I have been a customer of Fat Face for years. I often visit the Fat Face store in Waterloo station and can’t fault the service I receive every time I visit. Whether it’s to pick up an online order or buy in store, Amber and the team are always ready to help. I would recommend visiting this store for the range of products they have in store and the service.
8. februar 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Thank you for being a loyal Fat Face customer.
Take care. -GM
What an amazing shop the female staff…
What an amazing shop the female staff are amazing love the boots and Macs black ones preferably need those plastic body bags back mwah Stuart and the rudder and more disgusting the website and clothing the better xx
3. februar 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered online to click & collect.
I ordered online to click & collect.
I actually saw the item in store then bought two sizes to see what fit, online
Online experience straight forward & I was updated frequently. Collecting from store was easy, staff polite!
I kept one & returned the other, again straightforward return to store!
A good shopping experience!!
6. december 2023
Besvarelse fra FatFace - WATERLOO 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a positive experience when ordering from us and when collecting your order in store. I will be sure to pass on your lovely comments to our crew in the Waterloo store.
All the best, MM
Being able to collect from store
Being able to collect from store. Delivered to store in the allocated time.
24. november 2023
Besvarelse fra FatFace - WATERLOO 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Besvarelse fra FatFace - WATERLOO 2
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Online location of stock very good
Staff at branches helpful and could locate where stock of a specific item was available - even in London (St Pancras and Waterloo Stations).
7. november 2023
Besvarelse fra FatFace - WATERLOO 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Helpful staff at the Waterloo Station…
Helpful staff at the Waterloo Station branch but goodness knows how it ended up at the Southwold branch before it was redirected here.
6. november 2023
Besvarelse fra FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient
Nice staff in the Waterloo store. Nice store, beautiful and well organised. The clothes are rather expensive when not on sale.
27. oktober 2023
Besvarelse fra FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Besvarelse fra FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I had to return a top as it was too…
I had to return a top as it was too small and the assistant explained that there was a similar top in the store, which I might like. She took me over to where they were and suggested I try two sizes on, so that I would know which fitted better. Excellent customer service!
29. august 2023
Besvarelse fra FatFace - WATERLOO 2
Good Afternoon Ali,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a great day! - JW
Great savings in the sale
Great savings in the sale and a lot of items to choose from. Good quality items. Staff in the store are very helpful.
16. august 2023
Besvarelse fra FatFace - WATERLOO 2
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Besvarelse fra FatFace - WATERLOO 2
Thank you so much for your feedback. We deeply appreciate your comments! - RS
Excellent friendly and helpful service…
Excellent friendly and helpful service this morning from the team at Waterloo Station. So handy to have the shop there. Enjoying this summer’s trousers - cool and a good fit.
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Hi Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at Waterloo station
Lovely staff at Waterloo station. Really helpful and polite. I left my travel card in the changing room. After running after me, and not finding me, they kept safe until I returned. Thank you! Oh and I bought a lovely dress too.
8. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely staff in the Waterloo branch…
Lovely staff in the Waterloo branch this morning, helpful and kind about some sunglasses I had bought which were faulty.
Makes all the difference! Thank you
7. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Prompt delivery and happy with product
2. maj 2023
Besvarelse fra FatFace - WATERLOO 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a fleece hoodie in the sale
Ordered a fleece hoodie in the sale. So soft and warm, and great quality. A bargain! And free delivery to my local Fatface store. What's not to like?
12. april 2023
Besvarelse fra FatFace - WATERLOO 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
11. marts 2023
Besvarelse fra FatFace - WATERLOO 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Excellent as always and happy…
Extremely helpful assistant and happy shopping experience as always my in FatFace. This was at Waterloo Station rather than Cambridge or St Ives, and we were able to buy exactly what we went for. Thank you. FatFace
6. januar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - WATERLOO 2
Thank you so much for this wonderful review. We are so pleased to hear that you had such a wonderful experience in our store! - RS
Very efficient and friendly staff
Very efficient and friendly staff and reliable online service too !
The colours are different on screen though which is why I had to return 2 items of clothing
I very much appreciate the fact that Fat Face’s attire is available in larger sizes.
Thank you, Katy
2. november 2022
Besvarelse fra FatFace - WATERLOO 2
Ah Katy, this is an amazing review. Thank you. This will be fed back to our wonderful crew in store! - RS
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