We visit the FatFace Trafford store regularly for our mother/daughter evenings out. The staff are always so lovely, particularly Helen who always seems to be working when we pop in! She is always su... Se mere
Virksomheden har svaret
Lokation
Skift lokation53 Peel Avenue, Trafford Centre, M17 8BN Manchester, Lancashire, GB
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Se, hvad kunderne siger
Faye at FatFace Trafford gave us superb customer service. She was really chatty and knowledgeable about the clothes we tried on and encouraged us to check the care labels and how drying things on h... Se mere
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I had to replace a faulty bag that I purchased online. I sent an email and received a response very soon after, giving me several options I could try. I returned it to nearest Fat Face store at t... Se mere
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I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
53 Peel Avenue, Trafford Centre, M17 8BN, Manchester, Lancashire, Storbritannien
- 01617 477711
4,4
Fremragende
209 anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They did everything that they said they…
They did everything that they said they would. It is exactly what I wanted.
7. august 2023
Besvarelse fra FatFace - TRAFFORD 2
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Collection from store
Order placed no problem and then a few days later notified that my item was ready to collect. Only issue was that in store once I got to the front of the queue the sales person asked for people paying card only so I was pushed to the back - ended up in the queue for 20mins or more
7. august 2023
Besvarelse fra FatFace - TRAFFORD 2
Hello Mike,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Qasim Wonderful Customer Service
I recently made a few purchases from the Trafford Centre Store. I was completely Happy with my purchases as I just Love FatFace, I was a little disheartened when my Husband had received an e-mail introducing the Sale!! All of my purchases had gone into the Sale, I contacted Customer Service who said I would have to go back to the Store with all my unworn clothes and the Store would Return and I could buy back. This was absolutely worth doing as it was over £100 Saving. I was a little hesitant at first and thought I would contact the Store first just to inform them. Spoke to Qasim who was most Helpful and Polite, I said I would probably be in Wednesday morning if that would be okay. He said that was absolutely fine and he was in that morning and would be Happy to Help. I did visit the Store a little later than expected and was greeted by a new member of Staff (training), Qasim came over and said it was himself I spoke too and he had been waiting for me and took over with no hesitation. Qasim was extremely Helpful and so Friendly and Understanding. He treated myself like nothing was too much trouble, he made me feel so Welcome. Thank you Qasim for such Wonderful Customer Service, I felt like I was being such an inconvenience and you never for one second made me feel this way.
9. august 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - TRAFFORD 2
Good Morning! Thank you so much for such a positive review for one of our team in store and the happy experience you had in store! I have passed all your kind words on, we look forward to welcoming you back! Have a great day - JW
Ordered a dress
Ordered a dress , click & collect from Trafford centre , kept well informed along the process, staff were polite and helpful.
30. juli 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Afternoon Janet,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
Excellent service
Excellent service from Helen at Manchesters Trafford Centre. I needed a size that wasn’t in the shop and she went out of her way to look for one, first searching in the back and then looking on line. She found the dress and size I needed and ordered it for me to be delivered to my home address. It arrived in 2 days. I was delighted with all the team that made this possible.
Outstanding Fatface, well done !
21. juli 2023
Besvarelse fra FatFace - TRAFFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I young filipino shop assistant at The…
I young filipino shop assistant at The Trafford Centre went beyond the call of duty to make our shopping experience great in the store. Give her a promotion asap as you need more shop assistants like her that actually care about the customers!
16. juli 2023
Besvarelse fra FatFace - TRAFFORD 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fat Face Trafford Centre
Friendly and helpful staff. Shop is set out beautifully and able to find things easily xx
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - TRAFFORD 2
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service
Good quality product delivered quickly. It proved to be too big but a visit to your Trafford Centre store soon resolved the issue. Staff at the store were very helpful and friendly and it was great to actually try the garment on before purchasing. I just need some sun now!
22. juni 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
The customer service was excellent.
9. juni 2023
Besvarelse fra FatFace - TRAFFORD 2
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Very pleasant and helpful staff
14. juni 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - TRAFFORD 2
Thank you for your review! We are thrilled to hear of your positive shopping experience with us. Your comments will be shared with our lovely team in store and we look forward to seeing you again soon! - RS
The sales lady was very very helpful…
The sales lady was very very helpful and pleasant. Went to find top in my size .
25. maj 2023
Besvarelse fra FatFace - TRAFFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online purchases were too big.
Online purchases were too big.
Returned via store and found my size in store.
Slightly annoying to find in store was cheaper.
4. maj 2023
Besvarelse fra FatFace - TRAFFORD 2
Hi Robert
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Amazing Service!!
I was served by Niamh, what an amazing crew member! She made my whole experience with FatFace memorable! You can see why your crew members love working for the company! Amazing team in Trafford Centre! Well done!!
4. maj 2023
Besvarelse fra FatFace - TRAFFORD 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I saw item on sale in the store
I saw item on sale in the store, however, not available in my size, lucky for me size 12 available online, for in store delivery. Lovely fit andstyle. Can't wait for the weather to warm up so I can wear it.
29. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Hi Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff are always helpful love the way…
Staff are always helpful love the way all fat face stores are set out in collections
25. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent service
Parcel arrived quickly and we were advised early. Staff in shop very helpful.
29. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great product and quality
24. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Massive shout out to Helen
Massive shout out to Helen, great customer service and sooo helpful.
2. maj 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - TRAFFORD 2
Hi Ricky,
Thank you so much for this review!
It's so amazing that you received such great customer service from a store colleague. We hope that you are loving your items.
Have a great day!
JH
Lovely Experience…
Popped in this weekend to pick up my click and collect and ended up buying more from the sale the had on in store. Everything was tidy and even though it was very busy the staff at the till were very quick and still warm and friendly. I will definitely be back as very happy with my bargains!
14. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Friendly staff… great products
Friendly staff… great products. Placed my order online…. Collected in store… very easy process…. Really happy with the quality and the fit
14. april 2023
Besvarelse fra FatFace - TRAFFORD 2
Thankyou for your 5* review, we are so happy to read you had such a great experience with our click and collect service! All the best, BP
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