Always a good experience dealing with fat face not matter if you keep the item or not in this case the trousers were to big and no problem to return them
Virksomheden har svaret
Lokation
Skift lokationUnit 6 The Thistles Shopping Centre, FK8 2EA Stirling, Lothian, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Staff extremely polite and friendly. Unfortunately the dress I chose was not as nice on me as the model in the store. However it will not stop me being a customer.
Virksomheden har svaret
Great returns policy. Deliveries to house good on the whole, with only one parcel delayed. Would have given 5 stars but staff member dealing with my store returns was a bit 'off' with me, telling me n... Se mere
Virksomheden har svaret
Placed my order with FatFace The process was very efficient and my order arrived at my local store even earlier than anticipated. The staff at the store were very friendly and helpful when I went t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 6 The Thistles Shopping Centre, FK8 2EA, Stirling, Lothian, Storbritannien
- 01786 445301
4,8
Fremragende
87 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Bought a dress there today
Bought a dress there today. Both members of staff were extremely helpful and smiley!! I was wearing a Fat Face dress which I bought on-line (which had never been in their shop).
12. juli 2023
Besvarelse fra FatFace - STIRLING
Thank you for your feedback regarding your recent visit to our Stirling store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Fantastic service both online and in…
Fantastic service both online and in store. Definitely shop fat face again soon!
25. juni 2023
Besvarelse fra FatFace - STIRLING
Hello Vannet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - STIRLING
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
Very helpful when trying to order something while computer systems not able to order to be delivered in store.
30. maj 2023
Besvarelse fra FatFace - STIRLING
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great quality clothes at a reasonable…
Great quality clothes at a reasonable price. Having visited the local store & made a purchase i then ordered more clothes online. Very good customer service & received my order promptly.
28. april 2023
Besvarelse fra FatFace - STIRLING
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Besvarelse fra FatFace - STIRLING
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, LB
Order two different styles of boot…
Order two different styles of boot which arrived quickly. Unfortunately one pair didn’t fit. Returned to store where staff were very helpful and exchanged for a larger size.
12. november 2022
Besvarelse fra FatFace - STIRLING
Good afternoon, Jools
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Stirling store.
Stay safe. JB
Besvarelse fra FatFace - STIRLING
Good Morning Linda
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Besvarelse fra FatFace - STIRLING
Hi Ewena, thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again! - ES
Having purchased a pair of dungarees…
Having purchased a pair of dungarees online at half price, I went in to the shop to see if I could get another pair
I was prepared to pay the full price. But I got them from the sale rack.. costing £28 instead of £63. Working it out I got 2 pairs for 1!
They are super comfortable to wear and the material is so soft as I expected it to feel like denim.
14. september 2022
Besvarelse fra FatFace - STIRLING
Hi Sally, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - STIRLING
Good Afternoon Brenda
Thank you for your 5* review and for sharing your recent experience in our Stirling store with us. Please be assured that this will be passed onto the store and crew members involved for you.
Have a great day!
- EP
Jeans
As a big fan of Fat Face jeans I was keen to purchase some new styles during their 20% off promotion. I have given a 4 star review as I especially visited a store to try on the styles I liked & they didn’t stock them. However bought online on a Monday evening which was very straightforward received items by Friday of the same week (despite emails from Hermes advising of a delay) jeans are perfect great fit & quality as expected. Order/ delivery process very easy. Please just stock items you are promoting in your stores!
2. marts 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - STIRLING
Hi Ms Stobie,
Thank you for taking the time to leave a review. I am pleased to hear that you are happy with your products and the service you have received. Have a great day. Many thanks-AB.
Always a lovely experience
Always a lovely experience shopping in my local Fatface store. Friendly employees, quality clothes & the changing rooms are perfectly lit which is great for making you feel & look good.
5. februar 2022
Besvarelse fra FatFace - STIRLING
Hello Karen,
Thank you for taking the time to leave your feedback.
A good friend of mine always said "you can't beat good lighting." and I'm happy to hear our staff and clothing are up to the upper standards our customers expect from us here at Fatface.
Look good, feel good, and have a lovely weekend.
Take care, AO
Fatface
Pyjama bottoms have dodgy stitching
Got a pair of nice pyjama bottoms with dogs on for xmas. Good thickness, comfort etc, but have since discovered the stitching alignment in the legs is waaay off (having already de-tagged and worn), wrapping from hip to shin on one side, and inner leg to shin on the other. Granted, it doesn't affect the ability to wear them but I know already it's going to drive me up the wall.
30. december 2021
Uopfordret anmeldelse
Besvarelse fra FatFace - STIRLING
Good afternoon, Thank you for leaving your review. I am so sorry to hear that your item did not arrive to you in a satisfactory manner. If you would like to return the item back to us, we can offer you a full refund. Take care, - ES
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