I guess I’m writing about collecting an order from Stamford FatFace, and going back to buy something I saw there. I love the Stamford store, especially now that both Peterborough and Oakham stores hav... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two sta... Se mere
Virksomheden har svaret
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses... Se mere
Virksomheden har svaret
Easy to order online and my new sweater arrived at my local FatFace store very quickly. Great service in store; happy, friendly and helpful staff. I am delighted with my purchase; super soft cotton s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
8 High Street, PE9 2AL, Stamford, Lincolnshire, Storbritannien
- 01780 754356
4,8
Fremragende
75 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to order and collect and happy…
Easy to order and collect and happy with purchase
19. oktober 2023
Besvarelse fra FatFace - STAMFORD
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Fast delivery
Fast ,free delivery to store.Very pleasant staff when I went to pick it up.
18. oktober 2023
Besvarelse fra FatFace - STAMFORD
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick delivery and friendly staff in…
Quick delivery and friendly staff in the Stamford store.
Always a pleasure to wear Fatface clothes!
5. september 2023
Besvarelse fra FatFace - STAMFORD
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Easylikesundaymorning
Easy access online shopping.
Friendly and very helpful staff at collection store.
Quality clothing.
8. september 2023
Besvarelse fra FatFace - STAMFORD
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Ordering online was easy
Ordering online was easy , kept upto date with dispatch and delivery to store . Staff got my parcel quickly and handed over with a lovely smile 😊
12. august 2023
Besvarelse fra FatFace - STAMFORD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The staff in this store is always very…
The staff in this store is always very helpful
13. august 2023
Besvarelse fra FatFace - STAMFORD
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Besvarelse fra FatFace - STAMFORD
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good website and online service
Good website and online service. Was easy to collect my order with no problems.
7. august 2023
Besvarelse fra FatFace - STAMFORD
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Your staff
Your staff. They are enthusiastic, knowledgeable and - above everything - simply NICE people.
5. august 2023
Besvarelse fra FatFace - STAMFORD
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
No email confirmation
No confirmation email of purchase or to say that it was in store. Rang store to check before going to collect. Customer service of sales assistant poor, she was requesting the order number on the confirmation email which I did not have due to no email. Had to log into fatface account to prove purchase. Sales assistant appologised if she offended me which was condescending as she was just unhelpful. Other stored happy to take address as confirmation or I said I had my card I purchased with. Poor experience.
1. august 2023
Besvarelse fra FatFace - STAMFORD
Dear Penny, thank you for taking time to leave this review. I really do apologise for the experience you had in store. I will certainly pass on your feedback regarding this. If there is anything else we can help you with, please don't hesitate to email us - customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care,
SK
Besvarelse fra FatFace - STAMFORD
Hello, thank you for your review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Enjoyable shopping
My husband and I both like the style of clothing. Initially I was really just window shopping. But I came across several hoodies I liked. I felt very comfortable with the advice offered. The two staff were both helpful_cheerful and patient while I deliberated over the final choice. Couldn't ask for more and came away feeling very pleased with myself. Many Thanks.
13. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - STAMFORD
Hi Bruce
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - STAMFORD
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Can’t fault the product
Can’t fault the product, delivery information or picking it up in the store. Would have given a 5 if it hadn’t been reduced a few days after ordering.
26. april 2023
Besvarelse fra FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great experience
Great experience, local shop staff are lovely and helpful and item arrived quickly in store when I ordered online. Sadly it didn't fit and I couldn't get a refund in store due to paying via PayPal however the shop staff packaged up the item for me ready to drop at the post office.
26. april 2023
Besvarelse fra FatFace - STAMFORD
We are pleased to hear this! If there is anything we can help you with going forward, please do let us know! -RS
Simply Fat Face is fab
Fat face staff are always friendly & very helpful. Your clothes and accessories are lovely and l like that you stick with the same designs each season but in different fabrics (like the simone dresses, l know what fits me and await the next seasons colours & fabrics). Just one request, when you are photographing bags can you please do it with a model so you can see what they will look like if it was me. Thank you
12. april 2023
Besvarelse fra FatFace - STAMFORD
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great coat and great customer service.
1. december 2022
Besvarelse fra FatFace - STAMFORD
Good afternoon, Giovanna
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. We hope you love your new coat and continue to enjoy shopping with us.
Take care, JB
The store was well laid out and had…
The store was well laid out and had plenty of stock. Staff friendly and helpful.
25. november 2022
Besvarelse fra FatFace - STAMFORD
Thank you for your 5* review! We are pleased to hear that you had a wonderful shopping experience in our stores and your comments will be fed back to our amazing team in store. - RS
Besvarelse fra FatFace - STAMFORD
HI Carole,
Thank you for your feedback the crew at the Stamford store. It is so wonderful to read about the great experience you had instore
Have a great day - KS
Easy to order and easy to return if not…
Easy to order and easy to return if not suitable. Friendly staff in my nearest shop
3. november 2022
Besvarelse fra FatFace - STAMFORD
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
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