I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... Se mere
Virksomheden har svaret
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... Se mere
Virksomheden har svaret
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, Storbritannien
- 01799 510982
4,8
Fremragende
100 anmeldelser
Bed kunder om at skrive en anmeldelse
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Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Outstanding
From start to finish, ordering and delivery was flawless, I love the quality, and the sizing is just perfect 👌 I also visited my local store, the ladies just can't do enough for you, the store is set out nicely, it's always a pleasure to visit
9. august 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer service experience
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from the delivery store near me. Carl listened, outlined options and rang various stores to ask questions about my experience. He called me back 3 times when he said he would and finally advised that he could refund my payment over the phone. Top service!
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and efficient
19. juli 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love Fat Face
I love Fat Face. The clothes are wonderful, they fit and wash beautifully. Your staff are lovely too
5. juli 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love the bag I bought
I love the bag I bought, perfect size, lots of zip pockets, reasonably priced
7. juni 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I finally found the style of jacket I…
I finally found the style of jacket I was looking for.
19. maj 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the Fat Face brand.
Love the Fat Face brand.
A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if sizes are unavailable in store.
The shop is well merchandised and the quality is great.
Ordering service is easy and quick and I like the option to collect from my local store.
19. maj 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cheerful and helpful assistants
Cheerful and helpful assistants , good sized dressing rooms and lovely clothes to try on .
8. maj 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Speedy delivery
Speedy delivery, good quality products, really helpful and lovely staff instore.
24. april 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Returned an item to store, great service, completed quickly no problems
26. marts 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
This shop is very welcoming
This shop is very welcoming, full of character and the staff are super friendly. We spent a while shopping there and both Gunes and Gemma were very helpful. It's a smaller, more personal experience than other locations... Happy to recommend.
20. marts 2026
Uopfordret anmeldelse
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Very interesting and different design…
Very interesting and different design of clothes, ordered on line, but picked up from shop, efficient and good for environment- also good for keeping proper shops
18. marts 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kind,helpful staff well stocked store
Easy to order and collect from Saffron Walden Store
The staff in store couldn’t be more helpful allways try to help with choice, collection etc
Up to date stock
Lovely shopping experience
27. januar 2026
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extremely happy customer!…
I have been shopping with Fatface for years and have always been extremely pleased with my purchases and the service is always fantastic both online and in store. The products are of very good quality.
Very happy customer!
4. september 2025
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shorts are the best
The shorts are the best. I bought two pairs of shorts in dark blue and light brown, 32 waist and 10.5 length.
They fit perfectly, very comfortable and are a delight to wear. I just love Fatface clothes, very comfortable, fantastic colours that all go together.
30. august 2025
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service from Debs…
Excellent customer service from Debs and the staff
Excellent customer care
Superb service that goes that extra mile!
Thank you for all your help.
14. august 2025
Uopfordret anmeldelse
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Besvarelse fra FatFace - SAFFRON WALDEN
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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