I saw this outfit online and was able to order for collection at a local store where I tried it on. All very efficient and lovely, helpful staff in store. I love this coord and it’s had a lot of comp... Se mere
Virksomheden har svaret
Lokation
Skift lokationUnit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR Rugby, Warwickshire, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My coat which I bought in the sale, arrived as requested to our local shop which saved postage charge. It was originally £140 but I bought it for £65 which was a much fairer price. The coat is well m... Se mere
Virksomheden har svaret
I just feel the need to review the Rugby store as they are such pleasant staff. I had wanted a blouse that had gone into the sale and the staff had told me to keep trying to get online. It finally cam... Se mere
Virksomheden har svaret
The staff were warm and welcoming to the store, nothing was to much trouble. I tried on numerous clothes, and Karen was so helpful getting other options from the shop floor. She was warm, friendly, ki... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 4 Elliotts Field Shopping Park, Leicester Rd, CV21 1SR, Rugby, Warwickshire, Storbritannien
- 01788 576602
4,7
Fremragende
188 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super helpful and easy!
I had ordered through Fat Face online and chose a store pick up (Rugby). The package arrived much sooner than expected which is quite a novelty amongst shops now! As I was buying further clothing in the store, I decided to open the collected order to see if I liked the items (wanting to save time as I live a distance from Rugby). I only needed to return one item, the refund of which was processed at the same time as my new purchases. The refund was posted to my account so quickly - Thank you Fat Face. Super service! That's why I keep buying Fat Face - super clothes range and great customer service.
5. juli 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Needed to change size ordered
Needed to change size ordered, Rugby staff so professional, friendly and efficient. So good to deal with well trained helpful staff. Shop always attractive and inviting.
30. juni 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery and friendly staff
28. juni 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality clothes and great customer service
Lovely quality clothes and great customer service. I needed to return two items as I needed a smaller size. I returned the items in store where the assistant processed the returns and re-orded my chosen size without any fuss. Very quick turnaround.
24. maj 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Rugby branch nice job
Karen went above and beyond to help me with a few customer queries. She is a credit to Fatface. As Arnie say, “ I’ll be back”
19. maj 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely dress
Lovely dress. Ordered online and collected from the lovely staff at FatFace Rugby store.
17. maj 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
This coat fit me perfectly
This coat fit me perfectly, I am tall and sometimes the coats don’t fit my arms and length. This coat is more burgundy rather than red. The material looks waxed.
But is a good coat.
1. maj 2025
Besvarelse fra FatFace - RUGBY
Good morning, thank you for your review. I am pleased to hear that your new FatFace coat is the perfect fit! Take care, CM
Ordering was so easy and dilivery to…
Ordering was so easy and dilivery to shop was quick and staff very helpful
3. maj 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I think Fatface is great
I think Fatface is great! The clothes are well made and even more importantly accurately sized!!! The returns policy is spot on. Staff at the store I frequent most are lovely.
Which is why over 60% of my clothes come from Fatface.
21. marts 2025
Besvarelse fra FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful shop easily navigated
Beautiful shop easily navigated. And friendly staff
12. december 2024
Besvarelse fra FatFace - RUGBY
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I went to collect something ordered…
I went to collect something ordered online.
It was there and brought out quickly.
30. oktober 2024
Besvarelse fra FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fat Face
Love Fat Face - a recent discovery for someone in my late 60’s - who knew! Lovely natural fabrics in big sizes which is great when you need to skim certain areas! Online ordering can take a while to be delivered, but shop delivery means you can pick up and try on straight away in front of a nice big mirror with good lighting. The ambience in Fat Face stores is the best around in the high street I think. Keep going please!
16. oktober 2024
Besvarelse fra FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really lovely coat
Really lovely coat. Beautifully made lovely and warm. Fast delivery. I love Fatface such beautiful clothes.
Rugby staff are really lovely too
😊 thank you.
4. september 2024
Besvarelse fra FatFace - RUGBY
Hello Dawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - RUGBY
Hello Ben
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a good shopping experience...
I have a great relationship with the team at the Rugby shop. Great staff 👍
14. august 2024
Besvarelse fra FatFace - RUGBY
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Staff were incredibly friendly
Staff were incredibly friendly and helpful. Sale was great too!
8. august 2024
Besvarelse fra FatFace - RUGBY
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Returning a wrong sized item to Rugby…
Returning a wrong sized item to Rugby Eliot Fields store was not a pleasant experience. Nothing seemed straight forward, served by an unpleasant member of staff, then debited for refund instead of being credited with no real apology (then having to wait for money to be refunded to account). It was the staff that let this experience down, not the product.
5. august 2024
Besvarelse fra FatFace - RUGBY
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear about this, and we apologise for any inconvenience or disappointment caused. We will be sure to escalate this and pass your feedback on.
Take care. -GM
On line order but I ordered wrong size…
On line order but I ordered wrong size return was very easy
21. juli 2024
Besvarelse fra FatFace - RUGBY
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dette er Trustpilot
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