Great new stock has arrived since I was there last time. So spoilt for choice today with summery things. I am disabled and it was lovely that shop staff Lucy was great helping me by reaching and bring... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great clothes and fantastic customer service. Had issues with delivery and was all sorted by great customer service. Now having clothes delivered directly to store to over come the delivery company... Se mere
Virksomheden har svaret
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... Se mere
Virksomheden har svaret
Long time customer of Fat Face, styles are good and fits well, and excellent quality.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, Storbritannien
- 01189 568787
4,6
Fremragende
142 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My delivery is going to the wrong address
The staff in the Reading store were excellent and very helpful. They took my address details but today I have received a message from evri that my parcel is being delivered to the Southampton store rather than my home address. I live in Reading!! I am unable to change the delivery address.
17. marts 2023
Besvarelse fra FatFace - READING 2
Hi Daren
Thank you for taking the time to leave a review. This is very unfortunate but the Southampton Store will be in touch shortly to arrange a delivery.
Best Wishes DW
Simply brilliant. Great service!
Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpful but our of stock. Reading store were amazing!!! I called and they found two dresses in my size and put them by for me. Great service when I was in store too. Big thanks for everything! Retail often gets a hard time but this customer experience, from both stores, was text book perfect. Well done 😊
25. november 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - READING 2
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Return for exchange
When returning boots to exchange for a smaller size the shop assistant was extremely helpful and managed to arrange for my size to be delivered to me.
29. oktober 2022
Besvarelse fra FatFace - READING 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Five star
First time to visit the store and the staff were very accommodating and friendly.
31. oktober 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - READING 2
Good morning, thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and we hope you're looking forward to shopping instore again, we can't wait to see you! - ES
Happy with service provided
16. september 2022
Besvarelse fra FatFace - READING 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Very pleasant helpful staff
22. september 2022
Besvarelse fra FatFace - READING 2
Hi Rose, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had excellent service from the lady…
I had excellent service from the lady in the Reading shop as I had to return my top's as they were too big.
8. september 2022
Besvarelse fra FatFace - READING 2
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Take care, JB
Staff very helpful
2. september 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - READING 2
Good Morning Sharon
Thank you for your review and for sharing your recent experience in our Reading stores. Please be assured that I will pass this onto the crew members involved for you.
EP
Great customer service
I went to Reading and popped into the branch and found a sweatshirt I really liked, I was going to buy the large size but the assistant said a medium would be better. There were none in store. However she suggested I look online; she had first checked that a medium size was still available but recommended ordering sooner than later to avoid disappointment as they were ‘going fast’.
I took assistant’s advise and bought online there and then in colour (pale violet) I liked. It was delivered post free in a couple of days! All the staff were friendly and helpful there. Thanks all at Fatface, Broad Street, Reading
29. august 2022
Besvarelse fra FatFace - READING 2
Hi Andrea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordering online was easy
Ordering online was easy, however needed to return all items as they were all to big. Gutted!
The lady who dealt with refund was lovely and I wasn’t made to feel awkward.
I did see a pair of trousers in shop after sorting refund which fitted perfect and same lady dealt with the transaction.
27. august 2022
Besvarelse fra FatFace - READING 2
Hi Carol, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - READING 2
Hi Fiona, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Stands the test of time.very well made…
Stands the test of time.very well made from quality materials.
My go to t shirt….
Thank you fatface…….
23. august 2022
Besvarelse fra FatFace - READING 2
Good Afternoon Alex
Thank you for leaving us this review about recent purchase.
I hope you have a great evening!
Take care, EP
Besvarelse fra FatFace - READING 2
Good afternoon, Rebecca
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Reading store.
Enjoy the rest of your day, take care. JB
Very Nice
The delivery of my purchase took a little long to arrive.
But the vests that i ordered are spot on. Very good quality. The only downside is that i couldn't get more in the colours i wanted.
13. august 2022
Besvarelse fra FatFace - READING 2
Good afternoon, Karen
Thank you for leaving us this review about your online shopping experience. We really value feedback from our customers. I will pass on your comments to our design team for future projects.
With regards to your delivery, I can see that it was delivered 3 days after placing the order, within our standard delivery agreement of 3-5 days.
Thank you for being a loyal customer, and we look forward to you shopping with us again soon.
Have a great day. JB
Fab simple website great products high quality
Fab simple website; easy of navigation and quick checkout. Great example product photos.
Goods received were of an excellent quality and better than first thought.
9. august 2022
Besvarelse fra FatFace - READING 2
Good Afternoon Justyn
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent help from your staff in the…
Excellent help from your staff in the Reading shop. Easy after that to order online and the clothing arrived quickly. Very happy.
20. juni 2022
Besvarelse fra FatFace - READING 2
Hi Malcolm, thank you for your review on the Reading store. This is wonderful to hear and this will be passed onto the team! Take care, LE
Quick service Excellent choice…
Quick service Excellent choice Extremely pleased with everything ordered
28. maj 2022
Besvarelse fra FatFace - READING 2
Good Morning!
Thank you for taking the time to post a 5 star review. I am happy to hear you are content with our service. We look forward to your future custom -KC
Excellent service fromby Ashley and his…
Excellent service from Ashley and his colleague at Fat Face in Reading today. Including very helpful advice on fit of clothes and colour choice of the bag I bought. Highly recommended.
17. maj 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - READING 2
Hello Laurie,
Thank you for your 5 star review. I am so pleased to hear you had a positive experience in our Reading store. I will absolutely pass your feedback onto the crew who I am sure will love to hear this kind review. We hope you enjoy our new items.
See you in store again soon!
Have a great day!
Take care, CT
Ashley in Reading Fatface is a customer service star
Ashley in Fatface Reading was so helpful to me on Saturday April 30th. I wanted a bag; Ashley found all of the bags in the shop in the storeroom, having looked on the website with me to determine which style I liked. He was patient and knowledgeable while I tried them all, and Perry too offered advice. What a friendly and professional team.
6. maj 2022
Uopfordret anmeldelse
Besvarelse fra FatFace - READING 2
Hi Cerys,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Reading store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Excellent quality which is very rare in…
Excellent quality which is very rare in the world of fast fashion! You can count on getting an excellent looking and quality product.
The staff at the Reading branch are outstanding!
1. maj 2022
Besvarelse fra FatFace - READING 2
Hi Farah, thank you so much for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.