Very happy with my purchase of two pairs of summery t-shirts and shorts, ready for my holiday. I replaced these with similar items that I bought from Fat Face eight or nine years ago, which are o... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
In the shop, I found what I was looking for very easily as everything was clearly laid out. At the changing rooms, the assistant was polite, and helpful and made sure that I knew she would get other s... Se mere
Virksomheden har svaret
I needed to try a larger size in a top I had bought. Incredibly helpful in the store. While I was there I found the perfect dress to wear at my first races at Newmarket. The dress was beautiful but... Se mere
Virksomheden har svaret
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, Storbritannien
- 01603 622074
4,8
Fremragende
253 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy to use website and convenient…
Easy to use website and convenient click and collect service, really fast.
Staff in store always really helpful.
6. maj 2023
Besvarelse fra FatFace - NORWICH 2
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site and ordering easy to use
Web site and ordering easy to use. Parcel arrived really quickly. Have had to return two items recently and staff in the store are really friendly and pleasant.
9. maj 2023
Besvarelse fra FatFace - NORWICH 2
Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fat face do some lovely clothes/socks…
Fat face do some lovely clothes/socks are good quality/ & all jumpers are good value tops are good value too
5. maj 2023
Besvarelse fra FatFace - NORWICH 2
Hello Judy, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Besvarelse fra FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend!
Take care, EP
Staff were friendly and helpful
Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store.
However I'm pretty sure FatFace having opt-out marketing instead of opt-in at the checkout is actually illegal... oops...
28. april 2023
Besvarelse fra FatFace - NORWICH 2
Hi Milo
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy smooth experience
24. april 2023
Besvarelse fra FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Delivery to store was quick
Delivery to store was quick. Collected from store - staff always really friendly and helpful - I just love Fat Face...always have always will!
3. maj 2023
Besvarelse fra FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent service
I put in an order and it was delivered to your shop in Norwich exactly when you said it would be. Ready for me to collect .
31. marts 2023
Besvarelse fra FatFace - NORWICH 2
Thankyou so much for leaving your review, we are thrilled we can once again offer click and collect and pleased to hear this has been an stress-free experience for you. BP
The member of staff was friendly &…
The member of staff was friendly & helpful. The shop always has a lovely atmosphere.
2. april 2023
Besvarelse fra FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you had such a great time when visiting our Norwich store. I will ensure that your comments are passed on to the store.
Take care, MM
Take care, MM
Besvarelse fra FatFace - NORWICH 2
Good morning,
Thank you for taking the time to leave your comments. I am glad that you found the click and collect process easy to do and that you received such a positive experience with our Norwich crew.
Take care, Mm
Fabulous phone bag
I bought this little phone bag as it is absolutely perfect for holiday, where all I want to carry is my phone, cash card and hotel key. I’ve been looking for something like this for years. The quality is great, beautiful soft leather and sweet little bee on the front.
17. marts 2023
Besvarelse fra FatFace - NORWICH 2
Hello,
Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future.
Take care – KS
I went into the store in Norwich
I went into the store in Norwich , the staff were vert helpful nothing to much trouble for them . I didn't feel pressured
16. marts 2023
Besvarelse fra FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff in the Norwich store are…
Staff in the Norwich store are pleasant. Fat face is one of my favourite clothes shops.
18. januar 2023
Besvarelse fra FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
all good thanks
13. januar 2023
Besvarelse fra FatFace - NORWICH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Efficient tidy store
Very efficient even when very busy.
Polite. Clothes folded neatly in bag.
Shop well stocked and tidy even though it was very busy with sale.
31. december 2022
Besvarelse fra FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Besvarelse fra FatFace - NORWICH 2
Good afternoon, Julia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Fat face delivery is always quick and…
Fat face delivery is always quick and keeps you informed every step of the way. Staff instore are always friendly and super helpful without being at all pushy
24. oktober 2022
Besvarelse fra FatFace - NORWICH 2
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that your order arrived with you so quickly and you were happy with the service received when shopping in store.
Take Care, TG
They had a good range of sizes for…
They had a good range of sizes for trying things on. The changing rooms were very tidy and spacious. Friendly and helpful staff when paying at the till.
5. november 2022
Besvarelse fra FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I still haven’t received my order after…
I still haven’t received my order after over a week. I’ve complained but received no satisfaction. Your courier Evri is known in the area for not delivering for at least three or four weeks. They should be dropped as they are giving you such bad service. I bought by items as a present and now they are late!,,
7. oktober 2022
Besvarelse fra FatFace - NORWICH 2
Hi Jacky, I am so sorry to hear that you haven't received your parcel, this isn't what we like to hear. I am just about to respond to the email that you have sent in regarding this issue. Thank you, LE
Returning online purchase instor…
Returning online purchase instor excellent service.
28. september 2022
Besvarelse fra FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.