The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Always great products, great quality, wash after wash on the clothes. I know the sizing I need (which is different to other brands). Staff always helpful and cheerful, no quibble about returns. Good... Se mere
Virksomheden har svaret
My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
Virksomheden har svaret
Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, Storbritannien
- 01622 663386
4,9
Fremragende
144 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Staff were very helpful
10. november 2024
Besvarelse fra FatFace - MAIDSTONE
Hello Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Product was as expected and arrived as…
Product was as expected and arrived ahead of scheduled time on collection date.
13. november 2024
Besvarelse fra FatFace - MAIDSTONE
Hello Vanessa
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt
Bought my Son a present and the delivery arrived on time for us to visit him. He loved the shirt a tall fitting and immediately put it on and said it was so comfortable. A great result
13. november 2024
Besvarelse fra FatFace - MAIDSTONE
Hello Moira
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff extremely helpful in store
Staff extremely helpful in store. Friendly and professional. Collected ordered items.
30. oktober 2024
Besvarelse fra FatFace - MAIDSTONE
Hello Tracy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpfulness in store
Helpfulness in store - tying in 2 orders that gad been delivered- same address but different names
14. august 2024
Besvarelse fra FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Most helpful Guy
The male assistant was very helpful. Finding my order when I hadn't been sent an email that it had arrived. He also kept by for me a matching jumper.
13. august 2024
Besvarelse fra FatFace - MAIDSTONE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality clothing
Great quality clothing, free delivery to store with option to try item on in store. Good customer service and great value for money for sale item
8. august 2024
Besvarelse fra FatFace - MAIDSTONE
Hi Julie,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Excellent customer servicer from an…
Excellent customer servicer from an extremely polite staff member Megan
18. juli 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - MAIDSTONE
Hello Neil
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful team member
14. juli 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - MAIDSTONE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order arrived pretty soon and shop…
Order arrived pretty soon and shop staff were very helpful. My top fitted well and was very pleased with it.
12. juni 2024
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
Besvarelse fra FatFace - MAIDSTONE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
Great service, friendly helpful staff particularly Chris
14. juni 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - MAIDSTONE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you received great service from Chris and the team in our Maidstone store. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Besvarelse fra FatFace - MAIDSTONE
Good afternoon, Carol.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
I ordered some items online
I ordered some items online - not all of them suitable because of poor fit or design or not appearing as photos. All items were of excellent quality though, something I have come to expect from Fatface. What I really like is that I knew it would be easy to return any unwanted items to my local store in Maidstone where the staff are always so friendly and helpful. Hence the 5 stars even though not everything in my order was suitable.
9. maj 2024
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. I am sorry to hear not all items were suitable on this occasion.
We look forward to welcoming you back soon!
Take care. -GM
The staff are very friendly and…
The staff are very friendly and helpful.
I am very pleased with the quality of fat face dresses.Great sizes for a petite like me.
2. maj 2024
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding instore service, and quality. We look forward to welcoming you back soon!
Take care. -GM
Good quality
Good quality. Great designs. Comfortable to wear. Friendly and helpful staff. A shop that I trust.
6. maj 2024
Besvarelse fra FatFace - MAIDSTONE
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving our items and found the crew in our Maidstone store to be so friendly and helpful. I will be sure to pass your comments on to the team.
All the best, MM
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased you have had a positive experience instore. We hope you love your order, and look forward to welcoming you back!
Take care. -GM
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Very helpful staff in the store and quick easy ordering service Thankyou x
Very helpful staff in the Maidstone store. Easy to order on line and quick delivery
27. april 2024
Besvarelse fra FatFace - MAIDSTONE
Hello, Thank you for your feedback regarding your trip to one of our stores. It is so wonderful to read such lovely feedback! Have a wonderful bank holiday weekend! TS
Good size, and washes well.It's nice to get an accurately sized…
It's nice to get an accurately sized piece of clothing. I know that a XXL Fatface long sleeve polo fits me well, and it a decent length. I know it will wash well too. So happy days.
22. april 2024
Besvarelse fra FatFace - MAIDSTONE
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear the item was suitable, and you are pleased with it!
We look forward to welcoming you back soon.
Take care. -LA
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