I came into the store at London Bridge having a serious wardrobe malfunction and Zainab and Gemma went out of their way to not only get the stain out of my pants, got me new ones before my client meet... Se mere
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Se, hvad kunderne siger
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they did... Se mere
Virksomheden har svaret
I went in to the store and was helped by Valentina and Evalena. Both were fantastic at helping me find the right clothes. They found the right size and style to suit me and offered authentic customer... Se mere
Virksomheden har svaret
I wasn't planning on shopping for anything specific as I am a plus size woman and geneeally feel that I can't shop in the regular clothing shops. Today however both staff members of London Bridge FatF... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Kontaktoplysninger
Unit 118 London Bridge Station, SE1 9SP, London, London, Storbritannien
- 020 7620 3044
4,8
Fremragende
86 anmeldelser
Bed kunder om at skrive en anmeldelse
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lara and Evalina were so lovely and…
Lara and Evalina were so lovely and helpful, best shopping support thank you
9. april 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
i dealt with Gemma on 19th March in…
i dealt with Gemma on 19th March in London Bridge Store and felt I needed to write a review as she took time and patience to ring Waterloo store to ask for a sale jacket to be kept safely for us to visit the store, as it was the last one!! She made my shopping experience fun with a smile as well.
19. marts 2024
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I found my online very efficient and…
I found my online very efficient and the delivery times given were accurate and prompt .
I am very happy with the quality of the Fatface clothing, the attentiveness of store staff and am so pleased to have found a brand of clothing that I feel good and comfortable wearing.,it will now be my go to store !!!!
12. december 2023
Besvarelse fra FatFace - LONDON BRIDGE
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super friendly & professional
I was in a rush to catch my train and Evalena picked up on it. She was so helpful processing my request and giving me all the information quickly. Super professional and friendly!
18. december 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Brilliant coat
Well made, good sizing, love the colour, very good rain hood with extra height around the collar so the hood doesn't blow off in the wind, also keeps you warmer. Really pleased with this waterproof.
Friendly assistance too at this branch.
23. oktober 2023
Besvarelse fra FatFace - LONDON BRIDGE
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality
21. oktober 2023
Besvarelse fra FatFace - LONDON BRIDGE
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Staff very helpful
Staff very helpful, good material. Would prefer it if they start a petite range, as being 5ft 2inches tall, most dresses are too long..
20. oktober 2023
Besvarelse fra FatFace - LONDON BRIDGE
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Good quality clothing but the customer…
Good quality clothing but the customer service in your London Bridge store was not the best. I returned a few children's clothing yesterday and was told in future to use other stores because they didn't have a stock room and is put in a box. That's not something to tell customers and should be made clear on your website!
7. september 2023
Besvarelse fra FatFace - LONDON BRIDGE
Hi Nina,
Thank you for your feedback. I am so sorry to hear that you had this experience instore. Our customers can return items to any of our stores. I will be raising your feedback with the appreciate teams to review. We hope you enjoy shopping with us going forward. Take care - KS
Goods always arrive on time
Goods always arrive on time. Had to change a dress I'd ordered as I already had an identical one in my wardrobe upstairs (seriously!). So I took it back to the London Bridge Station shop (easiest Fatface for me to get to). On discovering I'd left the receipt at home I was told I could phone my husband to get him to send me a copy of the receipt to my phone, which we did. Next problem...I'd paid by PayPal and they couldn't do an exchange...I didn't want my money back, just an exchange. I moaned a bit saying I'd come from South Croydon to London Bridge especially, and had had a long wait for the train...journey for nothing etc....the manager (I think) then telephoned the head office to ask if she could do the exchange for me, which they agreed to. Result....went away happy, not having a wasted journey after all.. I did have another 45 minute wait to go home, but hey ho. Thank you so much for your help. One happy customer!
6. august 2023
Besvarelse fra FatFace - LONDON BRIDGE
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
I didn’t find what I was looking for…
I didn’t find what I was looking for but the staff were extremely helpful and checked other stores plus online.
25. juli 2023
Besvarelse fra FatFace - LONDON BRIDGE
Good Afternoon Khaleda,
Thank you for your positive feedback! I am sorry to hear you wasn't able to find what you were looking for instore but I am glad our staff instore managed to help you.
Kind Regards, JW
Excellent service from the ladies at…
Excellent service from the ladies at London Bridge today. Thank you for your help!
23. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Good morning, Simon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our London Bridge store.
Take care, JB
Fantastic service at London Bridge!
This feedback was emailed to Customer Support Team…
Just want to feed back on two of your lovely staff at Fat Face London Bridge - Natalia and Evelina/ Evangeline (sorry if I misheard your name!) who over the past week or so have been helping me try to get the right sized bikini top and bottoms for my teenager at the branch and Waterloo/ Paddington. Really lovely customer service and super helpful! Bought stuff for me, too! Thank you for all you’ve done to get our holiday wardrobe ready!
11. juli 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Besvarelse fra FatFace - LONDON BRIDGE
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good friendly staff...nuff said.
29. maj 2023
Besvarelse fra FatFace - LONDON BRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Besvarelse fra FatFace - LONDON BRIDGE
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
I love FatFace for their quality :)
25. april 2023
Besvarelse fra FatFace - LONDON BRIDGE
Good afternoon, Miss Ahmed
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Happy shopper
This top is so flattering in shape and design. I am a size 14 but decided to go up a size because of the shirring on the bodice which is so pretty. ...I did the right thing as it is a perfect fit. The colour and pattern are perfect and the quality seems as you would expect from FatFace. The shirring on the sleeves is utterly feminine . I am delighted
21. april 2023
Besvarelse fra FatFace - LONDON BRIDGE
Thank you for your wonderful review. We deeply appreciate your feedback, and we are elated to hear of your positive shopping experience with us! - RS
Mavra and Valentina helped me buy some…
Mavra and Valentina helped me buy some clothes before my trip to Spain. Both ladies were excellent and made me feel very welcome. Superb customer service throughout, hope to see them again!
2. april 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Wow- what a superb team
Wow- what a superb team - friendly, keen to help and patient! One of the best shopping experiences I’ve had this year - a true delight! Thanks so much Evalena and Valentina, you made the whole experience a true delight and ended up buying loads of really great stuff
10. februar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Hi Juliette
Thank you so much for your lovely review on our London Bridge store - this is so lovely to hear and I will pass your comments on to the relevant department.
Thank you, LE
Great team at FatFace London Bridge
Great team at FatFace London Bridge with Lara, Evalena and Grace!
Lara and Evalena were very helpful. Many thanks!
14. januar 2023
Uopfordret anmeldelse
Besvarelse fra FatFace - LONDON BRIDGE
Hi Audrey, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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